How citizen-centric are your city’s digital services?

  • Angelos Balatsas-Lekkas
  • Katri Grenman

Press/Media: Press / Media

Description

https://www.vttresearch.com/en/news-and-ideas/how-citizen-centric-are-your-citys-digital-services

Period1 Jul 2021

Media contributions

1

Media contributions

  • TitleHow citizen-centric are your city’s digital services?
    Degree of recognitionInternational
    Media name/outletVTT Blog post
    Media typeWeb
    Country/TerritoryFinland
    Date1/07/21
    DescriptionEven before the pandemic, public services at all government levels have been undergoing digital transformation. Alongside with benefits such as cost-reduction and the decrease in service time, service digitalization brings along new roles for governments: Instead of just providing services to citizens, national governments but also local authorities become key actors in the design of new digital services, the improvement of existing ones and the adoption of services by relevant social groups. Therefore, it is crucial to develop vantage points from which the needs and expectations of citizens can be continuously monitored and responded to.
    Producer/AuthorVTT
    URLhttps://www.vttresearch.com/en/news-and-ideas/how-citizen-centric-are-your-citys-digital-services
    PersonsAngelos Balatsas-Lekkas, Katri Grenman
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Keywords

  • egovernance
  • digital services
  • user-centricity