Inka Lappalainen

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innovation Social Sciences
public service Social Sciences
customer Social Sciences
citizen Social Sciences
well-being Social Sciences
Service innovation Business & Economics
Innovation Business & Economics
planning Social Sciences

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Projects 2010 2017

VALIT: Value Indicator Tool

Lappalainen, I. & Klaavu, A.


Project: Research

ProForm: Forerunner concepts of service business

Wallin, A., Lappalainen, I., Kallio, K. & Koivumäki, T.


Project: Research

Research Output 2002 2019

Digital use cases for bridge facility management

Lappalainen, I., Kiviniemi, M., Puntila, P. & Toivola, P., 2019.

Research output: Contribution to conferenceConference AbstractScientificpeer-review

Service-dominant logic
Service orientation

Robotit ja hyvinvointipalvelujen tulevaisuus

Niemelä, M., Aaltonen, I., Lammi, H., Lanne, M., Lappalainen, I., Lehtinen, H., Ruohomäki, I., Talja, H. & Tammela, A., 2018, Ikääntyminen ja teknologia. Espoo: VTT Technical Research Centre of Finland, p. 134-139 (VTT Research Highlights; No. 14).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Open Access

Adopting a logistics robot system in a central hospital: Perspectives of different internal stakeholders

Talja, H., Lappalainen, I. & Niemelä, M., 2017, WORK 2017: Book of Abstracts. University of Turku

Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsScientific


Emphatic understanding as a source of value co-creation

Lappalainen, I., Airola, M. & Maaria, N., 2017, Proceedings of the 5th Naples Forum on Service: Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda. 14 p.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Co-creation of value
Service management
Real estate
S-D logic