Inka Lappalainen

20022019
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Research Output 2002 2019

2019

Digital use cases for bridge facility management

Lappalainen, I., Kiviniemi, M., Puntila, P. & Toivola, P., 2019.

Research output: Contribution to conferenceConference AbstractScientificpeer-review

Trajectories
Industry
Marketing
Service-dominant logic
Service orientation
2018

Robotit ja hyvinvointipalvelujen tulevaisuus

Niemelä, M., Aaltonen, I., Lammi, H., Lanne, M., Lappalainen, I., Lehtinen, H., Ruohomäki, I., Talja, H. & Tammela, A., 2018, Ikääntyminen ja teknologia. Espoo: VTT Technical Research Centre of Finland, p. 134-139 (VTT Research Highlights; No. 14).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Open Access
robots
2017

Adopting a logistics robot system in a central hospital: Perspectives of different internal stakeholders

Talja, H., Lappalainen, I. & Niemelä, M., 2017, WORK 2017: Book of Abstracts. University of Turku

Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsScientific

Logistics
Robots
Innovation
Surgery
Robotics

Emphatic understanding as a source of value co-creation

Lappalainen, I., Airola, M. & Maaria, N., 2017, Proceedings of the 5th Naples Forum on Service: Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda. 14 p.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Co-creation of value
Service management
Real estate
Industry
S-D logic

Service Culture as a Source of Renewal and Differentiation

Lappalainen, I., Nuutinen, M. & Airola, M., 2017.

Research output: Contribution to conferenceConference articleScientific

Renewal
Organizational culture
Staff
Brand image
Brand value
2016
Open Access

Customer-centric service innovation in public-private value networks

Lappalainen, I., 1 Jan 2016, Innovating in Practice: Perspectives and Experiences. Springer, p. 317-338 22 p.

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

customer
innovation
Values
innovation research
strategic management

Development of industrial internet-related asset management services with customers

Ahonen, T., Valjakka, T., Lappalainen, I. & Nuutinen, M., 1 Jan 2016, Lecture Notes in Mechanical Engineering. Springer, p. 1-11 11 p. (Lecture Notes in Mechanical Engineering, Vol. PartF4).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Asset management
Internet
Industry

Practice-based approaches to learning and innovating

Kallio, K., Russo-Spena, T., Lappalainen, I. & Mele, C., 1 Jan 2016, Innovating in Practice: Perspectives and Experiences. Russo-Spena, T., Mele, C. & Nuutinen, M. (eds.). Springer, p. 83-109 27 p.

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

innovation
learning
learning process
social structure
knowledge

The Core Task Approach to modelling the dynamics of value co-creation and innovation activity

Lappalainen, I. & Nuutinen, M., Oct 2016, What's ahead in service research ?: New perspectives for business and society. Naples: European Association for Research on Services RESER, p. 1072-1088

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Open Access
Innovation activities
Modeling
Co-creation of value
Value creation
Social construction
2015

ICT-based service encounters as an innovation arena

Määttä, H. & Lappalainen, I., 2015, The 25th Annual RESER Conference: Innovative Services in the 21st Century. Roskilde: European Association for Research on Services RESER

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Open Access
Innovation
Service encounter
Industry
Logic
Service innovation
13 Citations (Scopus)

Organizational learning in an innovation network: Enhancing the agency of public service organizations

Kallio, K. & Lappalainen, I., 2015, In : Journal of Service Theory and Practice. 25, 2, p. 140-161

Research output: Contribution to journalArticleScientificpeer-review

Service development
Public-private
Service organization
Learning process
Innovation networks

Small business challenges in developing value partner relationships

Valjakka, T. & Lappalainen, I., 2015.

Research output: Contribution to conferenceConference articleScientific

Small business
Value proposition
Service-dominant logic
Transformation process
Logic
2014
11 Citations (Scopus)
Innovation
Industry
Open innovation
Business-to-business market
Service provider

Learning about service orientation in KIBS: understanding the customer as an active actor

Kallio, K. & Lappalainen, I., 2014, In : Service Science. 6, 2, p. 78-91 14 p.

Research output: Contribution to journalArticleScientificpeer-review

Knowledge-intensive business services
Service orientation
Service-dominant logic
Interaction
Service innovation

Situated provider-customer interaction as an arena for continuous service innovations

Lappalainen, I., Nuutinen, M., Valjakka, T. & Ahonen, T., 2014, 15th International CINet Conference: Operating Innovation - Innovating Operations.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

Service innovation
Interaction
Resources
Bundling
Value co-creation
4 Citations (Scopus)

Co-innovation in public services: Planning or experimenting with users?

Kallio, K., Lappalainen, I. & Tammela, K., 2013, In : Innovation Journal. 18, 3

Research output: Contribution to journalArticleScientificpeer-review

Open Access
public service
innovation
planning
public sector
youth unemployment

Prerequisites for managing service co-innovation in public-private-citizen networks

Lappalainen, I. & Kallio, K., 2013, Highlights in service research. Espoo: VTT Technical Research Centre of Finland, p. 30-35 (VTT Research Highlights; No. 6).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Open Access
citizen
innovation
public service
digitalization
political decision making

Three means of evaluation to boost industrial service culture

Nuutinen, M., Lappalainen, I., Airola, M. & Valjakka, T., 2013, Highlights in service research. Espoo: VTT Technical Research Centre of Finland, p. 74 - 82 (VTT Research Highlights; No. 6).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Open Access
Evaluation
Industrial services
Industry
Shared understanding
Learning process
2012

An empirical study on enhancing transformation towards service business: Intra- and inter-firm collaboration perspectives

Lappalainen, I., Valjakka, T. & Airola, M., 2012, Proceedings of the 13th International CINet Conference.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Empirical study
Inter-firm collaboration
Service business
Business transformation
Industrial services

A Participatory approach to the parallel evaluation of public and private well-being services

Lappalainen, I. & Kansola, M., 2012, In : Journal of US-China Public Administration. 9, 4, p. 424-436 13 p.

Research output: Contribution to journalArticleScientificpeer-review

well-being
benchmarking
evaluation
supplier
political decision

Co-developing new services with customers and end-users in the business to municipal context

Lappalainen, I., Kallio, K., Kuure, E. & Lindström, A., 2012, Paths towards pioneering in service business. Espoo: VTT Technical Research Centre of Finland, p. 65-78 (VTT Technology; No. 18).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Open Access
New services
End users

Co-Innovating in Public Services: Experimenting or Planning

Kallio, K., Lappalainen, I., Toivonen, M. & Tammela, K., 2012, Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9 2012. Mickelsson, J. & Helkkula, A. (eds.). Svenska handelshögskolan

Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsScientific

Open Access

Facilitating service development in a multi-agent environment: different roles of consultancy

Lappalainen, I., Kallio, K. & Toivonen, M., 2012, Proceedings of the 4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 . CRC Press, p. 276-285

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Co-development
Consultancy
Service development
Small and medium-sized enterprises
Finland

Methodology

Wallin, A., Tähtinen, J., Lappalainen, I., Nuutinen, M. & Palo, T., 2012, Paths towards pioneering in service business. VTT Technology 18. Espoo: VTT Technical Research Centre of Finland, p. 48-52 (VTT Technology; No. 18).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Open Access

Theoretical insights to pioneering in service business: Transition from a product-oriented to a service-oriented culture

Nuutinen, M. & Lappalainen, I., 2012, Paths towards pioneering in service business. VTT Technology 18. Espoo: VTT Technical Research Centre of Finland, p. 21-27 (VTT Technology; No. 18).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Open Access
16 Citations (Scopus)

Towards service-oriented organisational culture in manufacturing companies

Nuutinen, M. & Lappalainen, I., 2012, In : International Journal of Quality and Service Sciences. 4, 2, p. 137-155 18 p.

Research output: Contribution to journalArticleScientificpeer-review

Service-oriented
Manufacturing companies
Organizational culture
Service business
Business development
2011

A learning perspective for managing service innovation process in a value network

Kallio, K., Lappalainen, I., Kuure, E. & Lindström, A., 2011. 18 p.

Research output: Contribution to conferenceConference articleScientific

Service innovation
Value network
Innovation process
Service provider
Service value

Assessing industrial service culture and capability: Three procedures for promoting service business transformation

Nuutinen, M., Lappalainen, I. & Airola, M., 2011, Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science. Gummesson, E., Mele, C. & Polese, F. (eds.). Napoli, 18 p.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Open Access
1 Citation (Scopus)

Framing the challenges of the transformation in three industries towards the service business

Valjakka, T., Nuutinen, M., Lappalainen, I., Airola, M. & Ahonen, T., 2011, VTT Symposium on Service Innovation. Espoo: VTT Technical Research Centre of Finland, p. 85-104 (VTT Symposium; No. 271).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Open Access
Service business
Industry
Pulp and paper
Manufacturing
Renewal

Julkisen ja yksityisen terveysaseman vertaileva arviointi - pilottina Tampereen terveysasematoiminta

Lappalainen, I., Kansola, M., Wiili-Peltola, E. & Lehtomäki, E., 2011, In : Yleislääkäri. 26, 7, p. 26-29

Research output: Contribution to journalArticleProfessional

MULTIPRO: Vertaileva arviointikonsepti julkisen ja yksityisen hyvinvointipalvelun arviointiin

Translated title of the contribution: MULTIPRO: Concept for parallel evaluation of public and private well-being servicesLappalainen, I., Lappeteläinen, I., Wiili-Peltola, E. & Kansola, M., 2011, Espoo: VTT Technical Research Centre of Finland. 70 p. (VTT Tiedotteita - Research Notes; No. 2578).

Research output: Book/ReportReportProfessional

Open Access
2010

Monimuotoinen käyttäjälähtöisyys yritysten uudistuvassa innovaatiotoiminnassa: Huomioita käyttäjälähtöisen innovaatiopolitiikan kehittämiseen

Translated title of the contribution: Multiforming user-driven innovation activities in businesses and their implications in innovation policyLappalainen, I., Apilo, T., Eerola, A., Konttinen, J. & Pelkonen, A., 2010, Espoo: VTT Technical Research Centre of Finland. 151 p. (VTT Tiedotteita - Research Notes; No. 2536).

Research output: Book/ReportReportProfessional

Open Access
Oman

Teknologiayritykset matkalla palveluliiketoimintaan: Palvelukyky ja -kulttuuri muutoksen johtamisen tulkkina

Nuutinen, M. & Lappalainen, I., 2010, Mahdollisuuksien kenttä: Palveluliiketoiminta ja vuorovaikutteinen johtaminen. Hyötyläinen, R. & Nuutinen, M. (eds.). Helsinki: Teknologiateollisuus ry, p. 170-207

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Teollisen palvelukyvyn ja -kulttuurin arviointimenettely

Lappalainen, I. & Nuutinen, M., 2010, Mahdollisuuksien kenttä: Palveluliiketoiminta ja vuorovaikutteinen johtaminen. Hyötyläinen, R. & Nuutinen, M. (eds.). Helsinki: Teknologiateollisuus ry, p. 208-238

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

2002

An approach to developing ERP utilisation: A method and a case study

Kettunen, J., Kalliokoski, P., Lappalainen, I., Ilomäki, K. & Luojumäki, J., Sep 2002, Challenges and Achievements in E-business and E-work. Stanford-Smith, Brian, Chiozza, Enrica & Edin, Mireille (eds.). Part. 2. Stanford-Smith, B., Chiozza, E. & Edin, M. (eds.). Amsterdam: IOS Press, Vol. 2. p. 995-1002

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional