Inka Lappalainen

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20022020

Research output per year

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Research Output

2020

Innovating data based residential services in the housing ecosystems

Mikkola, M., Lappalainen, I. & Federley, M., 2020.

Research output: Contribution to conferenceConference articleScientificpeer-review

2019

Digital use cases for bridge facility management

Lappalainen, I., Kiviniemi, M., Puntila, P. & Toivola, P., 2019.

Research output: Contribution to conferenceConference AbstractScientificpeer-review

Logistics Robots as an enabler of hospital service system renewal?

Lappalainen, I., 2019, The 10 years Naples Forum on Service - Proceedings: Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda. Gummesson, E., Mele, C. & Polese, F. (eds.). 15 p.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Open Access
2018

Robotit ja hyvinvointipalvelujen tulevaisuus

Niemelä, M., Aaltonen, I., Lammi, H., Lanne, M., Lappalainen, I., Lehtinen, H., Ruohomäki, I., Talja, H. & Tammela, A., 2018, Ikääntyminen ja teknologia. Espoo: VTT Technical Research Centre of Finland, p. 134-139 (VTT Research Highlights; No. 14).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Open Access
2017

Adopting a logistics robot system in a central hospital: Perspectives of different internal stakeholders

Talja, H., Lappalainen, I. & Niemelä, M., 2017, WORK 2017: Book of Abstracts. University of Turku

Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsScientific

Emphatic understanding as a source of value co-creation

Lappalainen, I., Airola, M. & Maaria, N., 2017, Proceedings of the 5th Naples Forum on Service: Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda. 14 p.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

4 Downloads (Pure)

Service Culture as a Source of Renewal and Differentiation

Lappalainen, I., Nuutinen, M. & Airola, M., 2017.

Research output: Contribution to conferenceConference articleScientific

2016
5 Downloads (Pure)

Customer-centric service innovation in public-private value networks

Lappalainen, I., 1 Jan 2016, Innovating in Practice: Perspectives and Experiences. Springer, p. 317-338 22 p.

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Development of industrial internet-related asset management services with customers

Ahonen, T., Valjakka, T., Lappalainen, I. & Nuutinen, M., 1 Jan 2016, Lecture Notes in Mechanical Engineering. Springer, p. 1-11 11 p. (Lecture Notes in Mechanical Engineering, Vol. PartF4).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Practice-based approaches to learning and innovating

Kallio, K., Russo-Spena, T., Lappalainen, I. & Mele, C., 1 Jan 2016, Innovating in Practice: Perspectives and Experiences. Russo-Spena, T., Mele, C. & Nuutinen, M. (eds.). Springer, p. 83-109 27 p.

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

The Core Task Approach to modelling the dynamics of value co-creation and innovation activity

Lappalainen, I. & Nuutinen, M., Oct 2016, What's ahead in service research ?: New perspectives for business and society. Naples: European Association for Research on Services RESER, p. 1072-1088

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Open Access
2015

ICT-based service encounters as an innovation arena

Määttä, H. & Lappalainen, I., 2015, The 25th Annual RESER Conference: Innovative Services in the 21st Century. Roskilde: European Association for Research on Services RESER

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Open Access

Organizational learning in an innovation network: Enhancing the agency of public service organizations

Kallio, K. & Lappalainen, I., 2015, In : Journal of Service Theory and Practice. 25, 2, p. 140-161

Research output: Contribution to journalArticleScientificpeer-review

14 Citations (Scopus)

Small business challenges in developing value partner relationships

Valjakka, T. & Lappalainen, I., 2015.

Research output: Contribution to conferenceConference articleScientific

2014
11 Citations (Scopus)

Learning about service orientation in KIBS: understanding the customer as an active actor

Kallio, K. & Lappalainen, I., 2014, In : Service Science. 6, 2, p. 78-91 14 p.

Research output: Contribution to journalArticleScientificpeer-review

Situated provider-customer interaction as an arena for continuous service innovations

Lappalainen, I., Nuutinen, M., Valjakka, T. & Ahonen, T., 2014, 15th International CINet Conference: Operating Innovation - Innovating Operations.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

Co-innovation in public services: Planning or experimenting with users?

Kallio, K., Lappalainen, I. & Tammela, K., 2013, In : The Innovation Journal. 18, 3

Research output: Contribution to journalArticleScientificpeer-review

Open Access
4 Citations (Scopus)

Prerequisites for managing service co-innovation in public-private-citizen networks

Lappalainen, I. & Kallio, K., 2013, Highlights in service research. Espoo: VTT Technical Research Centre of Finland, p. 30-35 (VTT Research Highlights; No. 6).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Open Access

Three means of evaluation to boost industrial service culture

Nuutinen, M., Lappalainen, I., Airola, M. & Valjakka, T., 2013, Highlights in service research. Espoo: VTT Technical Research Centre of Finland, p. 74 - 82 (VTT Research Highlights; No. 6).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Open Access
2012

An empirical study on enhancing transformation towards service business: Intra- and inter-firm collaboration perspectives

Lappalainen, I., Valjakka, T. & Airola, M., 2012, Proceedings of the 13th International CINet Conference.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

A Participatory approach to the parallel evaluation of public and private well-being services

Lappalainen, I. & Kansola, M., 2012, In : Journal of US-China Public Administration. 9, 4, p. 424-436 13 p.

Research output: Contribution to journalArticleScientificpeer-review

Co-developing new services with customers and end-users in the business to municipal context

Lappalainen, I., Kallio, K., Kuure, E. & Lindström, A., 2012, Paths towards pioneering in service business. Espoo: VTT Technical Research Centre of Finland, p. 65-78 (VTT Technology; No. 18).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Open Access

Co-Innovating in Public Services: Experimenting or Planning

Kallio, K., Lappalainen, I., Toivonen, M. & Tammela, K., 2012, Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9 2012. Mickelsson, J. & Helkkula, A. (eds.). Svenska handelshögskolan

Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsScientific

Open Access

Facilitating service development in a multi-agent environment: different roles of consultancy

Lappalainen, I., Kallio, K. & Toivonen, M., 2012, Proceedings of the 4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 . CRC Press, p. 276-285

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Methodology

Wallin, A., Tähtinen, J., Lappalainen, I., Nuutinen, M. & Palo, T., 2012, Paths towards pioneering in service business. VTT Technology 18. Espoo: VTT Technical Research Centre of Finland, p. 48-52 (VTT Technology; No. 18).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Open Access

Theoretical insights to pioneering in service business: Transition from a product-oriented to a service-oriented culture

Nuutinen, M. & Lappalainen, I., 2012, Paths towards pioneering in service business. VTT Technology 18. Espoo: VTT Technical Research Centre of Finland, p. 21-27 (VTT Technology; No. 18).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Open Access

Towards service-oriented organisational culture in manufacturing companies

Nuutinen, M. & Lappalainen, I., 2012, In : International Journal of Quality and Service Sciences. 4, 2, p. 137-155 18 p.

Research output: Contribution to journalArticleScientificpeer-review

16 Citations (Scopus)
2011

A learning perspective for managing service innovation process in a value network

Kallio, K., Lappalainen, I., Kuure, E. & Lindström, A., 2011. 18 p.

Research output: Contribution to conferenceConference articleScientific

Assessing industrial service culture and capability: Three procedures for promoting service business transformation

Nuutinen, M., Lappalainen, I. & Airola, M., 2011, Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science. Gummesson, E., Mele, C. & Polese, F. (eds.). Napoli, 18 p.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Open Access

Framing the challenges of the transformation in three industries towards the service business

Valjakka, T., Nuutinen, M., Lappalainen, I., Airola, M. & Ahonen, T., 2011, VTT Symposium on Service Innovation. Espoo: VTT Technical Research Centre of Finland, p. 85-104 (VTT Symposium; No. 271).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Open Access
1 Citation (Scopus)

Julkisen ja yksityisen terveysaseman vertaileva arviointi - pilottina Tampereen terveysasematoiminta

Lappalainen, I., Kansola, M., Wiili-Peltola, E. & Lehtomäki, E., 2011, In : Yleislääkäri. 26, 7, p. 26-29

Research output: Contribution to journalArticleProfessional

MULTIPRO: Vertaileva arviointikonsepti julkisen ja yksityisen hyvinvointipalvelun arviointiin

Translated title of the contribution: MULTIPRO: Concept for parallel evaluation of public and private well-being servicesLappalainen, I., Lappeteläinen, I., Wiili-Peltola, E. & Kansola, M., 2011, Espoo: VTT Technical Research Centre of Finland. 70 p. (VTT Tiedotteita - Research Notes; No. 2578).

Research output: Book/ReportReport

Open Access
2010

Monimuotoinen käyttäjälähtöisyys yritysten uudistuvassa innovaatiotoiminnassa: Huomioita käyttäjälähtöisen innovaatiopolitiikan kehittämiseen

Translated title of the contribution: Multiforming user-driven innovation activities in businesses and their implications in innovation policyLappalainen, I., Apilo, T., Eerola, A., Konttinen, J. & Pelkonen, A., 2010, Espoo: VTT Technical Research Centre of Finland. 151 p. (VTT Tiedotteita - Research Notes; No. 2536).

Research output: Book/ReportReport

Open Access

Teknologiayritykset matkalla palveluliiketoimintaan: Palvelukyky ja -kulttuuri muutoksen johtamisen tulkkina

Nuutinen, M. & Lappalainen, I., 2010, Mahdollisuuksien kenttä: Palveluliiketoiminta ja vuorovaikutteinen johtaminen. Hyötyläinen, R. & Nuutinen, M. (eds.). Helsinki: Teknologiateollisuus ry, p. 170-207

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Teollisen palvelukyvyn ja -kulttuurin arviointimenettely

Lappalainen, I. & Nuutinen, M., 2010, Mahdollisuuksien kenttä: Palveluliiketoiminta ja vuorovaikutteinen johtaminen. Hyötyläinen, R. & Nuutinen, M. (eds.). Helsinki: Teknologiateollisuus ry, p. 208-238

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Typology of user-driven innovation: How can customer and end-users be involved in companies innovation process?

Lappalainen, I., Apilo, T. & Mäkitalo-Keinonen, T., 2010, Proceedings of the 11th International CINet Conference.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

2009

Muutos on pysyvää - entä verkostot? Kolmen liiketoimintaverkoston kehityspolut

Valkokari, K., Anttila, J-P., Hakala, T., Hyötyläinen, R., Korhonen, H., Kulmala, H. I., Lappeteläinen, I., Lappalainen, I. & Ruohomäki, I., 2009, Helsinki: TEKES. 51 p. (Kansallinen työelämän kehittämisohjelma. Raportteja; No. 67).

Research output: Book/ReportReport

Revealing barriers to service innovations in two manufacturing companies: An organizational culture point of view

Nuutinen, M. & Lappalainen, I., 2009, Proceedings of the 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management. Huizingh, K. R. E., Conn, S., Torkkeli, M. & Bitran, I. (eds.). Lappeenranta: Lappeenranta University of Technology, 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

2008

Yrittäjyyteen kannustaminen valmistavassa pk-teollisuudessa: Käsikirja MBO- ja EBO-ulkoistusprosessien hallintaan sekä uuden yrityksen ja alihankintasuhteen kehittämiseen

Lappalainen, I., Simons, M. & Häkkinen, K., 2008, Helsinki: TEKES. 126 p. (Kansallinen työelämän kehittämisohjelma. Raportteja; No. 63).

Research output: Book/ReportReport

2007

An integrative approach to analyze and support change processes in industrial service business

Lappalainen, I., Oedewald, P., Reiman, T., Nuutinen, M., Airola, M., Ilomäki, K. & Koivisto, T., 2007.

Research output: Contribution to conferenceConference articleScientific

2002

An approach to analysing and developing IS utilisation - A case study

Kettunen, J., Lappalainen, I., Ilomäki, K. & Kalliokoski, P., 2002, Ubiquitous engineering in the collaborative economy: ICE 2002, the 8th International Conference on Concurrent Enterprising. Nottingham: Centre for Concurrent Enterprising, University of Nottingham, p. 269-272

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

An approach to developing ERP utilisation: A method and a case study

Kettunen, J., Kalliokoski, P., Lappalainen, I., Ilomäki, K. & Luojumäki, J., Sep 2002, Challenges and Achievements in E-business and E-work. Stanford-Smith, B., Chiozza, E. & Edin, M. (eds.). Amsterdam: IOS Press, Vol. 2. p. 995-1002

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleScientificpeer-review

Vahvuutta verkostosta

Anttila, J-P., Lehtinen, H., Koivisto, T., Lappalainen, I., Mikkola, M., Ruohomäki, I., Heiska, K., Julkunen, P., Kulmala, H. & Paranko, J., 2002, Helsinki: Työministeriö. 70 p. (Kansallinen työelämän kehittämisohjelma. Raportteja, Vol. 21).

Research output: Book/ReportReport