Inka Lappalainen

20022019
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Research Output 2002 2019

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Conference article in proceedings
2017

Emphatic understanding as a source of value co-creation

Lappalainen, I., Airola, M. & Maaria, N., 2017, Proceedings of the 5th Naples Forum on Service: Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda. 14 p.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Co-creation of value
Service management
Real estate
Industry
S-D logic
2016

Development of industrial internet-related asset management services with customers

Ahonen, T., Valjakka, T., Lappalainen, I. & Nuutinen, M., 1 Jan 2016, Lecture Notes in Mechanical Engineering. Springer, p. 1-11 11 p. (Lecture Notes in Mechanical Engineering, Vol. PartF4).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Asset management
Internet
Industry

The Core Task Approach to modelling the dynamics of value co-creation and innovation activity

Lappalainen, I. & Nuutinen, M., Oct 2016, What's ahead in service research ?: New perspectives for business and society. Naples: European Association for Research on Services RESER, p. 1072-1088

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Open Access
Innovation activities
Modeling
Co-creation of value
Value creation
Social construction
2015

ICT-based service encounters as an innovation arena

Määttä, H. & Lappalainen, I., 2015, The 25th Annual RESER Conference: Innovative Services in the 21st Century. Roskilde: European Association for Research on Services RESER

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Open Access
Innovation
Service encounter
Industry
Logic
Service innovation
2014

Situated provider-customer interaction as an arena for continuous service innovations

Lappalainen, I., Nuutinen, M., Valjakka, T. & Ahonen, T., 2014, 15th International CINet Conference: Operating Innovation - Innovating Operations.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

Service innovation
Interaction
Resources
Bundling
Value co-creation
2012

An empirical study on enhancing transformation towards service business: Intra- and inter-firm collaboration perspectives

Lappalainen, I., Valjakka, T. & Airola, M., 2012, Proceedings of the 13th International CINet Conference.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Empirical study
Inter-firm collaboration
Service business
Business transformation
Industrial services

Facilitating service development in a multi-agent environment: different roles of consultancy

Lappalainen, I., Kallio, K. & Toivonen, M., 2012, Proceedings of the 4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 . CRC Press, p. 276-285

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Co-development
Consultancy
Service development
Small and medium-sized enterprises
Finland
2011

Assessing industrial service culture and capability: Three procedures for promoting service business transformation

Nuutinen, M., Lappalainen, I. & Airola, M., 2011, Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science. Gummesson, E., Mele, C. & Polese, F. (eds.). Napoli, 18 p.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Open Access
1 Citation (Scopus)

Framing the challenges of the transformation in three industries towards the service business

Valjakka, T., Nuutinen, M., Lappalainen, I., Airola, M. & Ahonen, T., 2011, VTT Symposium on Service Innovation. Espoo: VTT Technical Research Centre of Finland, p. 85-104 (VTT Symposium; No. 271).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Open Access
Service business
Industry
Pulp and paper
Manufacturing
Renewal