Henkilöstön ja asiakkaiden brändikokemus uudistumisen voimavarana

Project: Business Finland project

Conference article in proceedings

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  • 2017

    Emphatic understanding as a source of value co-creation

    Lappalainen, I., Airola, M. & Nuutinen, M., 2017, Proceedings of the 5th Naples Forum on Service: Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda. 14 p.

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

    Open Access