A case study of customer communication in globally distributed software product development

Mikko Korkala, Minna Pikkarainen, Kieran Conboy

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

3 Citations (Scopus)

Abstract

Agile methodologies emphasize the importance of customer and highlight that communication with the customer is seen as a central tenet. Despite the prevalence and benefits associated with globally distributed software development, communication can be much more challenging in such environments due to temporal, geographical and cultural distances. This paper describes results from a case study of customer communication in a globally distributed product development program applying both traditional and agile approaches. Based on the study, the frequency of communication, the content of that communication and engagement with the customer along with a support for rapid decision making among the development teams and the customer groups are important success factors in distributed agile development.
Original languageEnglish
Title of host publicationPROFES '10 Proceedings of the 11th International Conference on Product Focused Software
PublisherAssociation for Computing Machinery ACM
Pages43-46
ISBN (Print)978-145030281-4
DOIs
Publication statusPublished - 2010
MoE publication typeA4 Article in a conference publication
Event11th International Conference on Product Focused Software Development and Process Improvement, PROFES 2010 - Limerick, Ireland
Duration: 21 Jun 201023 Jun 2010

Conference

Conference11th International Conference on Product Focused Software Development and Process Improvement, PROFES 2010
Abbreviated titlePROFES
CountryIreland
CityLimerick
Period21/06/1023/06/10

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Keywords

  • agile software development
  • customer communication
  • distributed software development

Cite this

Korkala, M., Pikkarainen, M., & Conboy, K. (2010). A case study of customer communication in globally distributed software product development. In PROFES '10 Proceedings of the 11th International Conference on Product Focused Software (pp. 43-46). Association for Computing Machinery ACM. https://doi.org/10.1145/1961258.1961269