Abstract
Agile methodologies emphasize the importance of customer and highlight that communication with the customer is seen as a central tenet. Despite the prevalence and benefits associated with globally distributed software development, communication can be much more challenging in such environments due to temporal, geographical and cultural distances. This paper describes results from a case study of customer communication in a globally distributed product development program applying both traditional and agile approaches. Based on the study, the frequency of communication, the content of that communication and engagement with the customer along with a support for rapid decision making among the development teams and the customer groups are important success factors in distributed agile development.
| Original language | English |
|---|---|
| Title of host publication | PROFES '10 Proceedings of the 11th International Conference on Product Focused Software |
| Publisher | Association for Computing Machinery ACM |
| Pages | 43-46 |
| ISBN (Print) | 978-145030281-4 |
| DOIs | |
| Publication status | Published - 2010 |
| MoE publication type | A4 Article in a conference publication |
| Event | 11th International Conference on Product Focused Software Development and Process Improvement, PROFES 2010 - Limerick, Ireland Duration: 21 Jun 2010 → 23 Jun 2010 |
Conference
| Conference | 11th International Conference on Product Focused Software Development and Process Improvement, PROFES 2010 |
|---|---|
| Abbreviated title | PROFES |
| Country/Territory | Ireland |
| City | Limerick |
| Period | 21/06/10 → 23/06/10 |
Keywords
- agile software development
- customer communication
- distributed software development