A Case Study—Applying a Design Thinking Process and User Experience Goals in Developing Solutions for a Smart Construction Site

Susanna Aromaa; Inka Lappalainen; Eija Kaasinen; Janne Öfversten

doi:10.1007/978-3-031-05906-3_8

A Case Study—Applying a Design Thinking Process and User Experience Goals in Developing Solutions for a Smart Construction Site

Susanna Aromaa^*, Inka Lappalainen, Eija Kaasinen, Janne Öfversten

^*Corresponding author for this work

BA4602 Corporate foresight and strategy

Kone Oyj

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific

1 Citation (Scopus)

Abstract

Digitalization is increasing in the construction industry. However, there are still challenges that may delay its progress, such as the heterogeneity in construction sites, complexity in its environment and the uniqueness of each construction project. To smoothen this progress, it is important to apply human-centric approaches when designing digitalization. The goal of this study was to understand how user experience (UX) goals could be utilized during the design thinking (DT) process when developing digital solutions to be used in a construction site. A case study approach was applied in studying this phenomenon. Based on the case study, it was seen that DT supports co-innovation in complex development projects. However, DT is not always one iterative process but can be more complex and include many parallel DT processes. The integration of UX goals to the DT process could provide a more systematic view to the development process and help to avoid a disconnection of parallel DT processes. The findings of this study can be used as guidance when applying UX goals during the DT process in complex project contexts.

Original language	English
Title of host publication	Design, User Experience, and Usability
Subtitle of host publication	Design Thinking and Practice in Contemporary and Emerging Technologies - 11th International Conference, DUXU 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Proceedings
Editors	Marcelo M. Soares, Elizabeth Rosenzweig, Aaron Marcus
Publisher	Springer
Pages	93-105
ISBN (Electronic)	978-3-031-05906-3
ISBN (Print)	978-3-031-05905-6
DOIs	https://doi.org/10.1007/978-3-031-05906-3_8
Publication status	Published - 2022
MoE publication type	B3 Non-refereed article in conference proceedings
Event	11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022 - Virtual, Online Duration: 26 Jun 2022 → 1 Jul 2022

Publication series

Series	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	13323 LNCS
ISSN	0302-9743

Conference

Conference	11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022
City	Virtual, Online
Period	26/06/22 → 1/07/22

Funding

The work was carried out in the KEKO project, funded by Business Finland and the project partners KONE, Nokia, YIT, Caverion, Halton, Netox, and VTT Technical Research Centre of Finland Ltd.

Keywords

Construction
Design thinking
User experience goals

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-031-05906-3_8

Cite this

Aromaa, S., Lappalainen, I., Kaasinen, E., & Öfversten, J. (2022). A Case Study—Applying a Design Thinking Process and User Experience Goals in Developing Solutions for a Smart Construction Site. In M. M. Soares, E. Rosenzweig, & A. Marcus (Eds.), Design, User Experience, and Usability: Design Thinking and Practice in Contemporary and Emerging Technologies - 11th International Conference, DUXU 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Proceedings (pp. 93-105). Springer. https://doi.org/10.1007/978-3-031-05906-3_8

Aromaa, Susanna ; Lappalainen, Inka ; Kaasinen, Eija et al. / A Case Study—Applying a Design Thinking Process and User Experience Goals in Developing Solutions for a Smart Construction Site. Design, User Experience, and Usability: Design Thinking and Practice in Contemporary and Emerging Technologies - 11th International Conference, DUXU 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Proceedings. editor / Marcelo M. Soares ; Elizabeth Rosenzweig ; Aaron Marcus. Springer, 2022. pp. 93-105 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 13323 LNCS).

@inproceedings{f95f650051c1425cb36a7eac11f355c9,

title = "A Case Study—Applying a Design Thinking Process and User Experience Goals in Developing Solutions for a Smart Construction Site",

abstract = "Digitalization is increasing in the construction industry. However, there are still challenges that may delay its progress, such as the heterogeneity in construction sites, complexity in its environment and the uniqueness of each construction project. To smoothen this progress, it is important to apply human-centric approaches when designing digitalization. The goal of this study was to understand how user experience (UX) goals could be utilized during the design thinking (DT) process when developing digital solutions to be used in a construction site. A case study approach was applied in studying this phenomenon. Based on the case study, it was seen that DT supports co-innovation in complex development projects. However, DT is not always one iterative process but can be more complex and include many parallel DT processes. The integration of UX goals to the DT process could provide a more systematic view to the development process and help to avoid a disconnection of parallel DT processes. The findings of this study can be used as guidance when applying UX goals during the DT process in complex project contexts.",

keywords = "Construction, Design thinking, User experience goals",

author = "Susanna Aromaa and Inka Lappalainen and Eija Kaasinen and Janne {\"O}fversten",

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Aromaa, S, Lappalainen, I, Kaasinen, E & Öfversten, J 2022, A Case Study—Applying a Design Thinking Process and User Experience Goals in Developing Solutions for a Smart Construction Site. in MM Soares, E Rosenzweig & A Marcus (eds), Design, User Experience, and Usability: Design Thinking and Practice in Contemporary and Emerging Technologies - 11th International Conference, DUXU 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Proceedings. Springer, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 13323 LNCS, pp. 93-105, 11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022, Virtual, Online, 26/06/22. https://doi.org/10.1007/978-3-031-05906-3_8

A Case Study—Applying a Design Thinking Process and User Experience Goals in Developing Solutions for a Smart Construction Site. / Aromaa, Susanna; Lappalainen, Inka; Kaasinen, Eija et al.
Design, User Experience, and Usability: Design Thinking and Practice in Contemporary and Emerging Technologies - 11th International Conference, DUXU 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Proceedings. ed. / Marcelo M. Soares; Elizabeth Rosenzweig; Aaron Marcus. Springer, 2022. p. 93-105 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 13323 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific

TY - GEN

T1 - A Case Study—Applying a Design Thinking Process and User Experience Goals in Developing Solutions for a Smart Construction Site

AU - Aromaa, Susanna

AU - Lappalainen, Inka

AU - Kaasinen, Eija

AU - Öfversten, Janne

PY - 2022

Y1 - 2022

N2 - Digitalization is increasing in the construction industry. However, there are still challenges that may delay its progress, such as the heterogeneity in construction sites, complexity in its environment and the uniqueness of each construction project. To smoothen this progress, it is important to apply human-centric approaches when designing digitalization. The goal of this study was to understand how user experience (UX) goals could be utilized during the design thinking (DT) process when developing digital solutions to be used in a construction site. A case study approach was applied in studying this phenomenon. Based on the case study, it was seen that DT supports co-innovation in complex development projects. However, DT is not always one iterative process but can be more complex and include many parallel DT processes. The integration of UX goals to the DT process could provide a more systematic view to the development process and help to avoid a disconnection of parallel DT processes. The findings of this study can be used as guidance when applying UX goals during the DT process in complex project contexts.

AB - Digitalization is increasing in the construction industry. However, there are still challenges that may delay its progress, such as the heterogeneity in construction sites, complexity in its environment and the uniqueness of each construction project. To smoothen this progress, it is important to apply human-centric approaches when designing digitalization. The goal of this study was to understand how user experience (UX) goals could be utilized during the design thinking (DT) process when developing digital solutions to be used in a construction site. A case study approach was applied in studying this phenomenon. Based on the case study, it was seen that DT supports co-innovation in complex development projects. However, DT is not always one iterative process but can be more complex and include many parallel DT processes. The integration of UX goals to the DT process could provide a more systematic view to the development process and help to avoid a disconnection of parallel DT processes. The findings of this study can be used as guidance when applying UX goals during the DT process in complex project contexts.

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KW - Design thinking

KW - User experience goals

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DO - 10.1007/978-3-031-05906-3_8

M3 - Conference article in proceedings

AN - SCOPUS:85133231285

SN - 978-3-031-05905-6

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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EP - 105

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ER -

Aromaa S, Lappalainen I, Kaasinen E, Öfversten J. A Case Study—Applying a Design Thinking Process and User Experience Goals in Developing Solutions for a Smart Construction Site. In Soares MM, Rosenzweig E, Marcus A, editors, Design, User Experience, and Usability: Design Thinking and Practice in Contemporary and Emerging Technologies - 11th International Conference, DUXU 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Proceedings. Springer. 2022. p. 93-105. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 13323 LNCS). doi: 10.1007/978-3-031-05906-3_8

A Case Study—Applying a Design Thinking Process and User Experience Goals in Developing Solutions for a Smart Construction Site

Abstract

Publication series

Conference

Funding

Keywords

UN SDGs

Access to Document

Other files and links

Fingerprint

KEKO - Blossoming Building Ecosystem (2019-2021)

Cite this

A Case Study—Applying a Design Thinking Process and User Experience Goals in Developing Solutions for a Smart Construction Site

Abstract

Publication series

Conference

Funding

Keywords

UN SDGs

Access to Document

Other files and links

Fingerprint

Projects

KEKO - Blossoming Building Ecosystem (2019-2021)

Cite this