A Case Study—Applying a Design Thinking Process and User Experience Goals in Developing Solutions for a Smart Construction Site

Susanna Aromaa (Corresponding author), Inka Lappalainen, Eija Kaasinen, Janne Öfversten

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Digitalization is increasing in the construction industry. However, there are still challenges that may delay its progress, such as the heterogeneity in construction sites, complexity in its environment and the uniqueness of each construction project. To smoothen this progress, it is important to apply human-centric approaches when designing digitalization. The goal of this study was to understand how user experience (UX) goals could be utilized during the design thinking (DT) process when developing digital solutions to be used in a construction site. A case study approach was applied in studying this phenomenon. Based on the case study, it was seen that DT supports co-innovation in complex development projects. However, DT is not always one iterative process but can be more complex and include many parallel DT processes. The integration of UX goals to the DT process could provide a more systematic view to the development process and help to avoid a disconnection of parallel DT processes. The findings of this study can be used as guidance when applying UX goals during the DT process in complex project contexts.

Original languageEnglish
Title of host publicationDesign, User Experience, and Usability
Subtitle of host publicationDesign Thinking and Practice in Contemporary and Emerging Technologies - 11th International Conference, DUXU 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Proceedings
EditorsMarcelo M. Soares, Elizabeth Rosenzweig, Aaron Marcus
PublisherSpringer
Pages93-105
Number of pages13
ISBN (Electronic)978-3-031-05906-3
ISBN (Print)978-3-031-05905-6
DOIs
Publication statusPublished - 2022
MoE publication typeA4 Article in a conference publication
Event11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022 - Virtual, Online
Duration: 26 Jun 20221 Jul 2022

Publication series

SeriesLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume13323 LNCS
ISSN0302-9743

Conference

Conference11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022
CityVirtual, Online
Period26/06/221/07/22

Keywords

  • Construction
  • Design thinking
  • User experience goals

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