A framework for assessing the business impact of innovative industrial services

Iiro Salkari, Markku Mikkola

Research output: Contribution to journalArticle in a proceedings journalScientificpeer-review

Abstract

The paper discusses the elements and viewpoints of assessing the business impact of industrial services beyond the transactional, separate after-sales services. In order to do this, the paper also concerns the typology of modern, innovative industrial services. Based on this, we finally propose a preliminary management model that can be applied when assessing the service business impacts.
Original languageEnglish
Pages (from-to)43-49
JournalTowards new challenges for innovative management practices
Volume3
Issue number1
Publication statusPublished - 2010
MoE publication typeA4 Article in a conference publication
Event3rd International Symposium on Innovative Management Practices, ERIMA 2010 - Wiesbaden, Germany
Duration: 10 Jun 201012 Jun 2010

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Industrial services
Management model
After-sales service
Service business

Keywords

  • industrial service
  • industrial service business
  • service logic
  • business impact

Cite this

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A framework for assessing the business impact of innovative industrial services. / Salkari, Iiro; Mikkola, Markku.

In: Towards new challenges for innovative management practices, Vol. 3, No. 1, 2010, p. 43-49.

Research output: Contribution to journalArticle in a proceedings journalScientificpeer-review

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