A framework for assessing the business impact of innovative industrial services

Iiro Salkari, Markku Mikkola

    Research output: Contribution to journalArticle in a proceedings journal

    Abstract

    The paper discusses the elements and viewpoints of assessing the business impact of industrial services beyond the transactional, separate after-sales services. In order to do this, the paper also concerns the typology of modern, innovative industrial services. Based on this, we finally propose a preliminary management model that can be applied when assessing the service business impacts.
    Original languageEnglish
    Pages (from-to)43-49
    JournalTowards new challenges for innovative management practices
    Volume3
    Issue number1
    Publication statusPublished - 2010
    MoE publication typeA4 Article in a conference publication
    Event3rd International Symposium on Innovative Management Practices, ERIMA 2010 - Wiesbaden, Germany
    Duration: 10 Jun 201012 Jun 2010

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    Keywords

    • industrial service
    • industrial service business
    • service logic
    • business impact

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