Abstract
The paper discusses the elements and viewpoints of assessing the business impact of industrial services beyond the transactional, separate after-sales services. In order to do this, the paper also concerns the typology of modern, innovative industrial services. Based on this, we finally propose a preliminary management model that can be applied when assessing the service business impacts.
| Original language | English |
|---|---|
| Pages (from-to) | 43-49 |
| Journal | Towards new challenges for innovative management practices |
| Volume | 3 |
| Issue number | 1 |
| Publication status | Published - 2010 |
| MoE publication type | A4 Article in a conference publication |
| Event | 3rd International Symposium on Innovative Management Practices, ERIMA 2010 - Wiesbaden, Germany Duration: 10 Jun 2010 → 12 Jun 2010 |
Keywords
- industrial service
- industrial service business
- service logic
- business impact
