A Framework for Understanding Human Factors Issues in Border Control Automation

Research output: Contribution to conferenceConference articleScientificpeer-review

Abstract

New security threats and increasing traveler flows as well as needs to enhance facilitation and security in EU external cross-border traffic have accelerated the use of novel technologies in border control. Especially at airports, automated border control, more commonly known as e-gates, have been taken widely into use. With e-gates, travelers perform border check as self-service, and the role of the border guards is to monitor or possibly also assist travelers passing the border. The introduction of automated systems significantly reshapes current ways of conducting border control from the border guard’s perspective, and automation thus requires new skills from them. Understanding the effects of automation on the work tasks and work performance of border guards requires thorough examination. This paper introduces key Human Factors issues affecting border guard and border control system performance. The results are based on literature review and field studies conducted in different border control points within six European countries. The paper presents a Human Factors framework for understanding the complex nature of the border control and different factors influencing to both border control process and border guard performance within it.
Original languageEnglish
Number of pages15
Publication statusPublished - 21 Aug 2018
MoE publication typeNot Eligible
Event5th IFIP WG 13.6 Working Conference Human-Work Interaction Design, HWID’18: Designing Engaging Automation - Aalto University, Espoo, Finland
Duration: 20 Aug 201821 Aug 2018
Conference number: 5
https://blogs.aalto.fi/hwid2018/

Conference

Conference5th IFIP WG 13.6 Working Conference Human-Work Interaction Design, HWID’18
Abbreviated titleHWID’18
CountryFinland
CityEspoo
Period20/08/1821/08/18
Internet address

Fingerprint

Human engineering
Automation
Airports
Control systems

Keywords

  • EU
  • Schengen area
  • automated border control
  • border digitalization
  • human factors
  • human factors framework

Cite this

Kulju, M., Ylikauppila, M., Toivonen, S., & Salmela, L. (2018). A Framework for Understanding Human Factors Issues in Border Control Automation. Paper presented at 5th IFIP WG 13.6 Working Conference Human-Work Interaction Design, HWID’18, Espoo, Finland.
Kulju, Minna ; Ylikauppila, Mari ; Toivonen, Sirra ; Salmela, Laura. / A Framework for Understanding Human Factors Issues in Border Control Automation. Paper presented at 5th IFIP WG 13.6 Working Conference Human-Work Interaction Design, HWID’18, Espoo, Finland.15 p.
@conference{69a4cf5e7b7045e9845f560d171537db,
title = "A Framework for Understanding Human Factors Issues in Border Control Automation",
abstract = "New security threats and increasing traveler flows as well as needs to enhance facilitation and security in EU external cross-border traffic have accelerated the use of novel technologies in border control. Especially at airports, automated border control, more commonly known as e-gates, have been taken widely into use. With e-gates, travelers perform border check as self-service, and the role of the border guards is to monitor or possibly also assist travelers passing the border. The introduction of automated systems significantly reshapes current ways of conducting border control from the border guard’s perspective, and automation thus requires new skills from them. Understanding the effects of automation on the work tasks and work performance of border guards requires thorough examination. This paper introduces key Human Factors issues affecting border guard and border control system performance. The results are based on literature review and field studies conducted in different border control points within six European countries. The paper presents a Human Factors framework for understanding the complex nature of the border control and different factors influencing to both border control process and border guard performance within it.",
keywords = "EU, Schengen area, automated border control, border digitalization, human factors, human factors framework",
author = "Minna Kulju and Mari Ylikauppila and Sirra Toivonen and Laura Salmela",
year = "2018",
month = "8",
day = "21",
language = "English",
note = "5th IFIP WG 13.6 Working Conference Human-Work Interaction Design, HWID’18 : Designing Engaging Automation, HWID’18 ; Conference date: 20-08-2018 Through 21-08-2018",
url = "https://blogs.aalto.fi/hwid2018/",

}

Kulju, M, Ylikauppila, M, Toivonen, S & Salmela, L 2018, 'A Framework for Understanding Human Factors Issues in Border Control Automation' Paper presented at 5th IFIP WG 13.6 Working Conference Human-Work Interaction Design, HWID’18, Espoo, Finland, 20/08/18 - 21/08/18, .

A Framework for Understanding Human Factors Issues in Border Control Automation. / Kulju, Minna (Corresponding author); Ylikauppila, Mari; Toivonen, Sirra; Salmela, Laura.

2018. Paper presented at 5th IFIP WG 13.6 Working Conference Human-Work Interaction Design, HWID’18, Espoo, Finland.

Research output: Contribution to conferenceConference articleScientificpeer-review

TY - CONF

T1 - A Framework for Understanding Human Factors Issues in Border Control Automation

AU - Kulju, Minna

AU - Ylikauppila, Mari

AU - Toivonen, Sirra

AU - Salmela, Laura

PY - 2018/8/21

Y1 - 2018/8/21

N2 - New security threats and increasing traveler flows as well as needs to enhance facilitation and security in EU external cross-border traffic have accelerated the use of novel technologies in border control. Especially at airports, automated border control, more commonly known as e-gates, have been taken widely into use. With e-gates, travelers perform border check as self-service, and the role of the border guards is to monitor or possibly also assist travelers passing the border. The introduction of automated systems significantly reshapes current ways of conducting border control from the border guard’s perspective, and automation thus requires new skills from them. Understanding the effects of automation on the work tasks and work performance of border guards requires thorough examination. This paper introduces key Human Factors issues affecting border guard and border control system performance. The results are based on literature review and field studies conducted in different border control points within six European countries. The paper presents a Human Factors framework for understanding the complex nature of the border control and different factors influencing to both border control process and border guard performance within it.

AB - New security threats and increasing traveler flows as well as needs to enhance facilitation and security in EU external cross-border traffic have accelerated the use of novel technologies in border control. Especially at airports, automated border control, more commonly known as e-gates, have been taken widely into use. With e-gates, travelers perform border check as self-service, and the role of the border guards is to monitor or possibly also assist travelers passing the border. The introduction of automated systems significantly reshapes current ways of conducting border control from the border guard’s perspective, and automation thus requires new skills from them. Understanding the effects of automation on the work tasks and work performance of border guards requires thorough examination. This paper introduces key Human Factors issues affecting border guard and border control system performance. The results are based on literature review and field studies conducted in different border control points within six European countries. The paper presents a Human Factors framework for understanding the complex nature of the border control and different factors influencing to both border control process and border guard performance within it.

KW - EU

KW - Schengen area

KW - automated border control

KW - border digitalization

KW - human factors

KW - human factors framework

M3 - Conference article

ER -

Kulju M, Ylikauppila M, Toivonen S, Salmela L. A Framework for Understanding Human Factors Issues in Border Control Automation. 2018. Paper presented at 5th IFIP WG 13.6 Working Conference Human-Work Interaction Design, HWID’18, Espoo, Finland.