Research output per year
Research output per year
Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review
New security threats and increasing traveler flows as well as needs to enhance facilitation and security in EU external cross-border traffic have accelerated the use of novel technologies in border control. Especially at airports, automated border control, more commonly known as e-gates, have been taken widely into use. With e-gates, travelers perform border check as self-service, and the role of the border guards is to monitor or possibly also assist travelers passing the border. The introduction of automated systems significantly reshapes current ways of conducting border control from the border guard’s perspective, and automation thus requires new skills from them. Understanding the effects of automation on the work tasks and work performance of border guards requires thorough examination. This paper introduces key Human Factors issues affecting border guard and border control system performance. The results are based on literature review and field studies conducted in different border control points within six European countries. The paper presents a Human Factors framework for understanding the complex nature of the border control and different factors influencing to both border control process and border guard performance within it.
Original language | English |
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Title of host publication | Human Work Interaction Design |
Subtitle of host publication | Designing Engaging Automation, HWID 2018 |
Editors | Torkil Clemmensen, Virpi Roto, Pedro Campos, Arminda Lopes, Frederica Gonçalves, Barbara Rita Barricelli, José Abdelnour-Nocera |
Publisher | Springer |
Pages | 215-228 |
ISBN (Electronic) | 978-3-030-05297-3 |
ISBN (Print) | 978-3-030-05296-6 |
DOIs | |
Publication status | E-pub ahead of print - 1 Jan 2019 |
MoE publication type | A4 Article in a conference publication |
Event | 5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018 - Espoo, Finland Duration: 20 Aug 2018 → 21 Aug 2018 Conference number: 5 |
Series | IFIP Advances in Information and Communication Technology |
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Volume | 544 |
ISSN | 1868-4238 |
Conference | 5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018 |
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Abbreviated title | HWID 2018 |
Country | Finland |
City | Espoo |
Period | 20/08/18 → 21/08/18 |
Research output: Contribution to conference › Conference Abstract › Scientific › peer-review