Abstract
New security threats and increasing traveler flows as well as needs to enhance facilitation and security in EU external cross-border traffic have accelerated the use of novel technologies in border control. Especially at airports, automated border control, more commonly known as e-gates, have been taken widely into use. With e-gates, travelers perform border check as self-service, and the role of the border guards is to monitor or possibly also assist travelers passing the border. The introduction of automated systems significantly reshapes current ways of conducting border control from the border guard’s perspective, and automation thus requires new skills from them. Understanding the effects of automation on the work tasks and work performance of border guards requires thorough examination. This paper introduces key Human Factors issues affecting border guard and border control system performance. The results are based on literature review and field studies conducted in different border control points within six European countries. The paper presents a Human Factors framework for understanding the complex nature of the border control and different factors influencing to both border control process and border guard performance within it.
| Original language | English |
|---|---|
| Title of host publication | Human Work Interaction Design |
| Subtitle of host publication | Designing Engaging Automation, HWID 2018 |
| Editors | Torkil Clemmensen, Virpi Roto, Pedro Campos, Arminda Lopes, Frederica Gonçalves, Barbara Rita Barricelli, José Abdelnour-Nocera |
| Publisher | Springer |
| Pages | 215-228 |
| Number of pages | 14 |
| ISBN (Electronic) | 978-3-030-05297-3 |
| ISBN (Print) | 978-3-030-05296-6 |
| DOIs | |
| Publication status | E-pub ahead of print - 1 Jan 2019 |
| MoE publication type | Not Eligible |
| Event | 5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018 - Espoo, Finland Duration: 20 Aug 2018 → 21 Aug 2018 Conference number: 5 |
Publication series
| Name | IFIP Advances in Information and Communication Technology IFIPAICT |
|---|---|
| Volume | 544 |
| ISSN (Print) | 1868-4238 |
Conference
| Conference | 5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018 |
|---|---|
| Abbreviated title | HWID 2018 |
| Country | Finland |
| City | Espoo |
| Period | 20/08/18 → 21/08/18 |
Fingerprint
Keywords
- Automated border control
- Border digitalization
- EU
- Human factors
- Human factors framework
- Schengen area
Cite this
}
A framework for understanding human factors issues in border control automation. / Kulju, Minna; Ylikauppila, Mari; Toivonen, Sirra; Salmela, Laura.
Human Work Interaction Design: Designing Engaging Automation, HWID 2018. ed. / Torkil Clemmensen; Virpi Roto; Pedro Campos; Arminda Lopes; Frederica Gonçalves; Barbara Rita Barricelli; José Abdelnour-Nocera. Springer, 2019. p. 215-228 (IFIP Advances in Information and Communication Technology IFIPAICT; Vol. 544).Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Research › peer-review
TY - GEN
T1 - A framework for understanding human factors issues in border control automation
AU - Kulju, Minna
AU - Ylikauppila, Mari
AU - Toivonen, Sirra
AU - Salmela, Laura
PY - 2019/1/1
Y1 - 2019/1/1
N2 - New security threats and increasing traveler flows as well as needs to enhance facilitation and security in EU external cross-border traffic have accelerated the use of novel technologies in border control. Especially at airports, automated border control, more commonly known as e-gates, have been taken widely into use. With e-gates, travelers perform border check as self-service, and the role of the border guards is to monitor or possibly also assist travelers passing the border. The introduction of automated systems significantly reshapes current ways of conducting border control from the border guard’s perspective, and automation thus requires new skills from them. Understanding the effects of automation on the work tasks and work performance of border guards requires thorough examination. This paper introduces key Human Factors issues affecting border guard and border control system performance. The results are based on literature review and field studies conducted in different border control points within six European countries. The paper presents a Human Factors framework for understanding the complex nature of the border control and different factors influencing to both border control process and border guard performance within it.
AB - New security threats and increasing traveler flows as well as needs to enhance facilitation and security in EU external cross-border traffic have accelerated the use of novel technologies in border control. Especially at airports, automated border control, more commonly known as e-gates, have been taken widely into use. With e-gates, travelers perform border check as self-service, and the role of the border guards is to monitor or possibly also assist travelers passing the border. The introduction of automated systems significantly reshapes current ways of conducting border control from the border guard’s perspective, and automation thus requires new skills from them. Understanding the effects of automation on the work tasks and work performance of border guards requires thorough examination. This paper introduces key Human Factors issues affecting border guard and border control system performance. The results are based on literature review and field studies conducted in different border control points within six European countries. The paper presents a Human Factors framework for understanding the complex nature of the border control and different factors influencing to both border control process and border guard performance within it.
KW - Automated border control
KW - Border digitalization
KW - EU
KW - Human factors
KW - Human factors framework
KW - Schengen area
UR - http://www.scopus.com/inward/record.url?scp=85059887371&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-05297-3_15
DO - 10.1007/978-3-030-05297-3_15
M3 - Conference article in proceedings
SN - 978-3-030-05296-6
T3 - IFIP Advances in Information and Communication Technology IFIPAICT
SP - 215
EP - 228
BT - Human Work Interaction Design
A2 - Clemmensen, Torkil
A2 - Roto, Virpi
A2 - Campos, Pedro
A2 - Lopes, Arminda
A2 - Gonçalves, Frederica
A2 - Barricelli, Barbara Rita
A2 - Abdelnour-Nocera, José
PB - Springer
ER -