A learning perspective for managing service innovation process in a value network

Katri Kallio, Inka Lappalainen, Essi Kuure, Antti Lindström

Research output: Contribution to conferenceConference articleScientific

Abstract

The objective of this paper is to describe a new networked and customer-oriented way for service development in business to municipal context, especially from the private service provider’s learning perspective. The study was carried out as a case study within Finnish value network of an ICT company, municipal organization and citizens. The study firstly produced a conclusion that the ICT company is undergoing the kind of transition that calls for a profound learning process in the organization, at the operational as well as the strategic level, which changes the organizational culture. Secondly it offers evidence how the traditional roles in producing innovations are changing and that the ICT service providers can work as coordinators of the service innovation processes in the service value network context. There is also a need to find more rapid, open and user-oriented ways to develop services in and between the private and public sector and the end-users. Thus the study provides new insights from practice to theoretical discussion in managing and organizing service innovation processes more interactively in a value network.
Original languageEnglish
Number of pages18
Publication statusPublished - 2011
EventCampus Encounters - Bridging Learners Conference: "Developing Competences for Next Generation Service Sectors" - Porvoo, Finland
Duration: 13 Apr 201114 Apr 2011

Seminar

SeminarCampus Encounters - Bridging Learners Conference
CountryFinland
CityPorvoo
Period13/04/1114/04/11

Fingerprint

Service innovation
Value network
Innovation process
Service provider
Service value
Learning process
Organizing
End users
Public and private sector
Service development
Innovation
Organizational culture

Keywords

  • Service innovation
  • organizational learning
  • value network

Cite this

Kallio, K., Lappalainen, I., Kuure, E., & Lindström, A. (2011). A learning perspective for managing service innovation process in a value network. Paper presented at Campus Encounters - Bridging Learners Conference, Porvoo, Finland.
Kallio, Katri ; Lappalainen, Inka ; Kuure, Essi ; Lindström, Antti. / A learning perspective for managing service innovation process in a value network. Paper presented at Campus Encounters - Bridging Learners Conference, Porvoo, Finland.18 p.
@conference{eddc188993864b1fa39c0a5e62ae8fd9,
title = "A learning perspective for managing service innovation process in a value network",
abstract = "The objective of this paper is to describe a new networked and customer-oriented way for service development in business to municipal context, especially from the private service provider’s learning perspective. The study was carried out as a case study within Finnish value network of an ICT company, municipal organization and citizens. The study firstly produced a conclusion that the ICT company is undergoing the kind of transition that calls for a profound learning process in the organization, at the operational as well as the strategic level, which changes the organizational culture. Secondly it offers evidence how the traditional roles in producing innovations are changing and that the ICT service providers can work as coordinators of the service innovation processes in the service value network context. There is also a need to find more rapid, open and user-oriented ways to develop services in and between the private and public sector and the end-users. Thus the study provides new insights from practice to theoretical discussion in managing and organizing service innovation processes more interactively in a value network.",
keywords = "Service innovation, organizational learning, value network",
author = "Katri Kallio and Inka Lappalainen and Essi Kuure and Antti Lindstr{\"o}m",
note = "HUO: Saatavissa tekij{\"a}lt{\"a} elektronisessa muodossa ; Campus Encounters - Bridging Learners Conference : {"}Developing Competences for Next Generation Service Sectors{"} ; Conference date: 13-04-2011 Through 14-04-2011",
year = "2011",
language = "English",

}

Kallio, K, Lappalainen, I, Kuure, E & Lindström, A 2011, 'A learning perspective for managing service innovation process in a value network' Paper presented at Campus Encounters - Bridging Learners Conference, Porvoo, Finland, 13/04/11 - 14/04/11, .

A learning perspective for managing service innovation process in a value network. / Kallio, Katri; Lappalainen, Inka; Kuure, Essi; Lindström, Antti.

2011. Paper presented at Campus Encounters - Bridging Learners Conference, Porvoo, Finland.

Research output: Contribution to conferenceConference articleScientific

TY - CONF

T1 - A learning perspective for managing service innovation process in a value network

AU - Kallio, Katri

AU - Lappalainen, Inka

AU - Kuure, Essi

AU - Lindström, Antti

N1 - HUO: Saatavissa tekijältä elektronisessa muodossa

PY - 2011

Y1 - 2011

N2 - The objective of this paper is to describe a new networked and customer-oriented way for service development in business to municipal context, especially from the private service provider’s learning perspective. The study was carried out as a case study within Finnish value network of an ICT company, municipal organization and citizens. The study firstly produced a conclusion that the ICT company is undergoing the kind of transition that calls for a profound learning process in the organization, at the operational as well as the strategic level, which changes the organizational culture. Secondly it offers evidence how the traditional roles in producing innovations are changing and that the ICT service providers can work as coordinators of the service innovation processes in the service value network context. There is also a need to find more rapid, open and user-oriented ways to develop services in and between the private and public sector and the end-users. Thus the study provides new insights from practice to theoretical discussion in managing and organizing service innovation processes more interactively in a value network.

AB - The objective of this paper is to describe a new networked and customer-oriented way for service development in business to municipal context, especially from the private service provider’s learning perspective. The study was carried out as a case study within Finnish value network of an ICT company, municipal organization and citizens. The study firstly produced a conclusion that the ICT company is undergoing the kind of transition that calls for a profound learning process in the organization, at the operational as well as the strategic level, which changes the organizational culture. Secondly it offers evidence how the traditional roles in producing innovations are changing and that the ICT service providers can work as coordinators of the service innovation processes in the service value network context. There is also a need to find more rapid, open and user-oriented ways to develop services in and between the private and public sector and the end-users. Thus the study provides new insights from practice to theoretical discussion in managing and organizing service innovation processes more interactively in a value network.

KW - Service innovation

KW - organizational learning

KW - value network

UR - http://myy.haaga-helia.fi/~encounters11/FULL%20PAPERS/FULL%20PAPERS%20THEME%203%20&%205%20Co-creation%20and%20Promoting%20Regional%20Development/Full%20Paper%20Theme%203%20KallioLappalainenKuureLindstrom.pdf

M3 - Conference article

ER -

Kallio K, Lappalainen I, Kuure E, Lindström A. A learning perspective for managing service innovation process in a value network. 2011. Paper presented at Campus Encounters - Bridging Learners Conference, Porvoo, Finland.