A model for gathering and sharing knowledge in maintenance work

Susanna Aromaa, Antti Väätänen, Iina Aaltonen, Tomi Heimonen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    4 Citations (Scopus)


    Industrial maintenance is a complex and knowledgeintensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.
    Original languageEnglish
    Title of host publicationECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015
    PublisherAssociation for Computing Machinery ACM
    ISBN (Print)978-1-4503-3612-3
    Publication statusPublished - 1 Jul 2015
    MoE publication typeA4 Article in a conference publication
    Event33rd European Conference on Cognitive Ergonomics, ECCE 2015 - Warsaw, Poland
    Duration: 1 Jul 20153 Jul 2015
    Conference number: 33


    Conference33rd European Conference on Cognitive Ergonomics, ECCE 2015
    Abbreviated titleECCE 2015


    • Information systems
    • Knowledge sharing
    • Maintenance
    • Modelling
    • Procedures
    • Service
    • Tacit knowledge


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