A model for gathering and sharing knowledge in maintenance work

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    Industrial maintenance is a complex and knowledgeintensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.
    Original languageEnglish
    Title of host publicationECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015
    PublisherAssociation for Computing Machinery ACM
    ISBN (Print)978-1-4503-3612-3
    DOIs
    Publication statusPublished - 1 Jul 2015
    MoE publication typeA4 Article in a conference publication
    Event33rd European Conference on Cognitive Ergonomics, ECCE 2015 - Warsaw, Poland
    Duration: 1 Jul 20153 Jul 2015
    Conference number: 33

    Conference

    Conference33rd European Conference on Cognitive Ergonomics, ECCE 2015
    Abbreviated titleECCE 2015
    CountryPoland
    CityWarsaw
    Period1/07/153/07/15

    Keywords

    • Information systems
    • Knowledge sharing
    • Maintenance
    • Modelling
    • Procedures
    • Service
    • Tacit knowledge

    Cite this

    Aromaa, S., Väätänen, A., Aaltonen, I., & Heimonen, T. (2015). A model for gathering and sharing knowledge in maintenance work. In ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015 [28] Association for Computing Machinery ACM. https://doi.org/10.1145/2788412.2788442
    Aromaa, Susanna ; Väätänen, Antti ; Aaltonen, Iina ; Heimonen, Tomi. / A model for gathering and sharing knowledge in maintenance work. ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015. Association for Computing Machinery ACM, 2015.
    @inproceedings{20328dd9cbbd4156830f9d79bf8ab3f3,
    title = "A model for gathering and sharing knowledge in maintenance work",
    abstract = "Industrial maintenance is a complex and knowledgeintensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.",
    keywords = "Information systems, Knowledge sharing, Maintenance, Modelling, Procedures, Service, Tacit knowledge",
    author = "Susanna Aromaa and Antti V{\"a}{\"a}t{\"a}nen and Iina Aaltonen and Tomi Heimonen",
    year = "2015",
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    day = "1",
    doi = "10.1145/2788412.2788442",
    language = "English",
    isbn = "978-1-4503-3612-3",
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    }

    Aromaa, S, Väätänen, A, Aaltonen, I & Heimonen, T 2015, A model for gathering and sharing knowledge in maintenance work. in ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015., 28, Association for Computing Machinery ACM, 33rd European Conference on Cognitive Ergonomics, ECCE 2015, Warsaw, Poland, 1/07/15. https://doi.org/10.1145/2788412.2788442

    A model for gathering and sharing knowledge in maintenance work. / Aromaa, Susanna; Väätänen, Antti; Aaltonen, Iina; Heimonen, Tomi.

    ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015. Association for Computing Machinery ACM, 2015. 28.

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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    T1 - A model for gathering and sharing knowledge in maintenance work

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    AU - Väätänen, Antti

    AU - Aaltonen, Iina

    AU - Heimonen, Tomi

    PY - 2015/7/1

    Y1 - 2015/7/1

    N2 - Industrial maintenance is a complex and knowledgeintensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.

    AB - Industrial maintenance is a complex and knowledgeintensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.

    KW - Information systems

    KW - Knowledge sharing

    KW - Maintenance

    KW - Modelling

    KW - Procedures

    KW - Service

    KW - Tacit knowledge

    U2 - 10.1145/2788412.2788442

    DO - 10.1145/2788412.2788442

    M3 - Conference article in proceedings

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    BT - ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015

    PB - Association for Computing Machinery ACM

    ER -

    Aromaa S, Väätänen A, Aaltonen I, Heimonen T. A model for gathering and sharing knowledge in maintenance work. In ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015. Association for Computing Machinery ACM. 2015. 28 https://doi.org/10.1145/2788412.2788442