A model for gathering and sharing knowledge in maintenance work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Industrial maintenance is a complex and knowledgeintensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.
Original languageEnglish
Title of host publicationECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015
PublisherAssociation for Computing Machinery ACM
ISBN (Print)978-1-4503-3612-3
DOIs
Publication statusPublished - 1 Jul 2015
MoE publication typeA4 Article in a conference publication
Event33rd European Conference on Cognitive Ergonomics, ECCE 2015 - Warsaw, Poland
Duration: 1 Jul 20153 Jul 2015
Conference number: 33

Conference

Conference33rd European Conference on Cognitive Ergonomics, ECCE 2015
Abbreviated titleECCE 2015
CountryPoland
CityWarsaw
Period1/07/153/07/15

Keywords

  • Information systems
  • Knowledge sharing
  • Maintenance
  • Modelling
  • Procedures
  • Service
  • Tacit knowledge

Cite this

Aromaa, S., Väätänen, A., Aaltonen, I., & Heimonen, T. (2015). A model for gathering and sharing knowledge in maintenance work. In ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015 [28] Association for Computing Machinery ACM. https://doi.org/10.1145/2788412.2788442
Aromaa, Susanna ; Väätänen, Antti ; Aaltonen, Iina ; Heimonen, Tomi. / A model for gathering and sharing knowledge in maintenance work. ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015. Association for Computing Machinery ACM, 2015.
@inproceedings{20328dd9cbbd4156830f9d79bf8ab3f3,
title = "A model for gathering and sharing knowledge in maintenance work",
abstract = "Industrial maintenance is a complex and knowledgeintensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.",
keywords = "Information systems, Knowledge sharing, Maintenance, Modelling, Procedures, Service, Tacit knowledge",
author = "Susanna Aromaa and Antti V{\"a}{\"a}t{\"a}nen and Iina Aaltonen and Tomi Heimonen",
year = "2015",
month = "7",
day = "1",
doi = "10.1145/2788412.2788442",
language = "English",
isbn = "978-1-4503-3612-3",
booktitle = "ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015",
publisher = "Association for Computing Machinery ACM",
address = "United States",

}

Aromaa, S, Väätänen, A, Aaltonen, I & Heimonen, T 2015, A model for gathering and sharing knowledge in maintenance work. in ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015., 28, Association for Computing Machinery ACM, 33rd European Conference on Cognitive Ergonomics, ECCE 2015, Warsaw, Poland, 1/07/15. https://doi.org/10.1145/2788412.2788442

A model for gathering and sharing knowledge in maintenance work. / Aromaa, Susanna; Väätänen, Antti; Aaltonen, Iina; Heimonen, Tomi.

ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015. Association for Computing Machinery ACM, 2015. 28.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

TY - GEN

T1 - A model for gathering and sharing knowledge in maintenance work

AU - Aromaa, Susanna

AU - Väätänen, Antti

AU - Aaltonen, Iina

AU - Heimonen, Tomi

PY - 2015/7/1

Y1 - 2015/7/1

N2 - Industrial maintenance is a complex and knowledgeintensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.

AB - Industrial maintenance is a complex and knowledgeintensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.

KW - Information systems

KW - Knowledge sharing

KW - Maintenance

KW - Modelling

KW - Procedures

KW - Service

KW - Tacit knowledge

U2 - 10.1145/2788412.2788442

DO - 10.1145/2788412.2788442

M3 - Conference article in proceedings

SN - 978-1-4503-3612-3

BT - ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015

PB - Association for Computing Machinery ACM

ER -

Aromaa S, Väätänen A, Aaltonen I, Heimonen T. A model for gathering and sharing knowledge in maintenance work. In ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015. Association for Computing Machinery ACM. 2015. 28 https://doi.org/10.1145/2788412.2788442