A model for gathering and sharing knowledge in maintenance work

Susanna Aromaa; Antti Väätänen; Iina Aaltonen; Tomi Heimonen

doi:10.1145/2788412.2788442

A model for gathering and sharing knowledge in maintenance work

Susanna Aromaa
, Antti Väätänen
, Iina Aaltonen
, Tomi Heimonen

Tampere University

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

5 Citations (Scopus)

Abstract

Industrial maintenance is a complex and knowledgeintensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.

Original language	English
Title of host publication	ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015
Publisher	Association for Computing Machinery ACM
ISBN (Print)	978-1-4503-3612-3
DOIs	https://doi.org/10.1145/2788412.2788442
Publication status	Published - 1 Jul 2015
MoE publication type	A4 Article in a conference publication
Event	33rd European Conference on Cognitive Ergonomics, ECCE 2015 - Warsaw, Poland Duration: 1 Jul 2015 → 3 Jul 2015 Conference number: 33

Conference

Conference	33rd European Conference on Cognitive Ergonomics, ECCE 2015
Abbreviated title	ECCE 2015
Country/Territory	Poland
City	Warsaw
Period	1/07/15 → 3/07/15

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

Information systems
Knowledge sharing
Maintenance
Modelling
Procedures
Service
Tacit knowledge

Access to Document

10.1145/2788412.2788442

Cite this

@inproceedings{20328dd9cbbd4156830f9d79bf8ab3f3,

title = "A model for gathering and sharing knowledge in maintenance work",

abstract = "Industrial maintenance is a complex and knowledgeintensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.",

keywords = "Information systems, Knowledge sharing, Maintenance, Modelling, Procedures, Service, Tacit knowledge",

author = "Susanna Aromaa and Antti V{\"a}{\"a}t{\"a}nen and Iina Aaltonen and Tomi Heimonen",

year = "2015",

month = jul,

day = "1",

doi = "10.1145/2788412.2788442",

language = "English",

isbn = "978-1-4503-3612-3",

booktitle = "ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015",

publisher = "Association for Computing Machinery ACM",

address = "United States",

note = "33rd European Conference on Cognitive Ergonomics, ECCE 2015, ECCE 2015 ; Conference date: 01-07-2015 Through 03-07-2015",

}

Aromaa, S , Väätänen, A, Aaltonen, I & Heimonen, T 2015, A model for gathering and sharing knowledge in maintenance work. in ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015., 28, Association for Computing Machinery ACM, 33rd European Conference on Cognitive Ergonomics, ECCE 2015, Warsaw, Poland, 1/07/15. https://doi.org/10.1145/2788412.2788442

A model for gathering and sharing knowledge in maintenance work. / Aromaa, Susanna ; Väätänen, Antti; Aaltonen, Iina et al.
ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015. Association for Computing Machinery ACM, 2015. 28.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - A model for gathering and sharing knowledge in maintenance work

AU - Aromaa, Susanna

AU - Väätänen, Antti

AU - Aaltonen, Iina

AU - Heimonen, Tomi

N1 - Conference code: 33

PY - 2015/7/1

Y1 - 2015/7/1

N2 - Industrial maintenance is a complex and knowledgeintensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.

AB - Industrial maintenance is a complex and knowledgeintensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.

KW - Information systems

KW - Knowledge sharing

KW - Maintenance

KW - Modelling

KW - Procedures

KW - Service

KW - Tacit knowledge

U2 - 10.1145/2788412.2788442

DO - 10.1145/2788412.2788442

M3 - Conference article in proceedings

AN - SCOPUS:84958279989

SN - 978-1-4503-3612-3

BT - ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015

PB - Association for Computing Machinery ACM

T2 - 33rd European Conference on Cognitive Ergonomics, ECCE 2015

Y2 - 1 July 2015 through 3 July 2015

ER -

A model for gathering and sharing knowledge in maintenance work

Abstract

Conference

UN SDGs

Keywords

Access to Document

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Cite this