A multi-criteria and multi-actor perspective for the evaluation of sustainability services

Kirsi Hyytinen, F Gallouj, Marja Toivonen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

The purpose of this paper is to study the challenge of the evaluation in the context of the services.
Because of their specific nature the traditional evaluation methods and measures are not able to capture neither the diversity of the
innovations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more
diverse evaluation approach.
We focus on the context of service innovation in the environmental sector, in which we develop further multi-criteria and multi-actor perspectives.
The multi-criteria framework describes the impacts of
sustainability services and the multi-actor framework aims at analyzing the impacts from the perspective of various
actors involved.
Thus, our study provides a two dimensional approach to assess the impacts of services.
The focus is on understanding the dynamics of service creation in the environmental sector, and on using new evaluation
methods and indicators in that sector
Original languageEnglish
Title of host publicationProceedings of the 5th International Conference on Applied Human Factors and Ergonomics AHFE, Krakow, Poland, 19 - 23 July 2014
Number of pages12
Edition4th
Publication statusPublished - 2014
MoE publication typeA4 Article in a conference publication
Event5th International Conference on Applied Human Factors and Ergonomics AHFE 2014 - Kraków, Poland
Duration: 19 Jul 201423 Jul 2014
Conference number: 5

Conference

Conference5th International Conference on Applied Human Factors and Ergonomics AHFE 2014
Abbreviated titleAHFE 2014
CountryPoland
CityKraków
Period19/07/1423/07/14

Fingerprint

Evaluation
Multi-criteria
Sustainability
Service innovation
Evaluation method

Cite this

Hyytinen, K., Gallouj, F., & Toivonen, M. (2014). A multi-criteria and multi-actor perspective for the evaluation of sustainability services. In Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics AHFE, Krakow, Poland, 19 - 23 July 2014 (4th ed.)
Hyytinen, Kirsi ; Gallouj, F ; Toivonen, Marja. / A multi-criteria and multi-actor perspective for the evaluation of sustainability services. Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics AHFE, Krakow, Poland, 19 - 23 July 2014. 4th. ed. 2014.
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Hyytinen, K, Gallouj, F & Toivonen, M 2014, A multi-criteria and multi-actor perspective for the evaluation of sustainability services. in Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics AHFE, Krakow, Poland, 19 - 23 July 2014. 4th edn, 5th International Conference on Applied Human Factors and Ergonomics AHFE 2014, Kraków, Poland, 19/07/14.

A multi-criteria and multi-actor perspective for the evaluation of sustainability services. / Hyytinen, Kirsi; Gallouj, F; Toivonen, Marja.

Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics AHFE, Krakow, Poland, 19 - 23 July 2014. 4th. ed. 2014.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Hyytinen K, Gallouj F, Toivonen M. A multi-criteria and multi-actor perspective for the evaluation of sustainability services. In Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics AHFE, Krakow, Poland, 19 - 23 July 2014. 4th ed. 2014