A multi-criteria and multi-actor perspective for the evaluation of sustainability services

Kirsi Hyytinen, F Gallouj, Marja Toivonen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    The purpose of this paper is to study the challenge of the evaluation in the context of the services.
    Because of their specific nature the traditional evaluation methods and measures are not able to capture neither the diversity of the
    innovations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more
    diverse evaluation approach.
    We focus on the context of service innovation in the environmental sector, in which we develop further multi-criteria and multi-actor perspectives.
    The multi-criteria framework describes the impacts of
    sustainability services and the multi-actor framework aims at analyzing the impacts from the perspective of various
    actors involved.
    Thus, our study provides a two dimensional approach to assess the impacts of services.
    The focus is on understanding the dynamics of service creation in the environmental sector, and on using new evaluation
    methods and indicators in that sector
    Original languageEnglish
    Title of host publicationProceedings of the 5th International Conference on Applied Human Factors and Ergonomics AHFE, Krakow, Poland, 19 - 23 July 2014
    Number of pages12
    Edition4th
    Publication statusPublished - 2014
    MoE publication typeA4 Article in a conference publication
    Event5th International Conference on Applied Human Factors and Ergonomics AHFE 2014 - Kraków, Poland
    Duration: 19 Jul 201423 Jul 2014
    Conference number: 5

    Conference

    Conference5th International Conference on Applied Human Factors and Ergonomics AHFE 2014
    Abbreviated titleAHFE 2014
    CountryPoland
    CityKraków
    Period19/07/1423/07/14

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    Cite this

    Hyytinen, K., Gallouj, F., & Toivonen, M. (2014). A multi-criteria and multi-actor perspective for the evaluation of sustainability services. In Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics AHFE, Krakow, Poland, 19 - 23 July 2014 (4th ed.)