Abstract
The purpose of this paper is to study the challenge of the evaluation in the context of the services. Because of their specific nature the traditional evaluation methods and measures are not able to capture neither the diversity of the
innovations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We focus on the context of service innovation in the environmental sector, in which we develop further multi-criteria and multi-actor perspectives. The multi-criteria framework describes the impacts of sustainability services and the multi-actor framework aims at analyzing the impacts from the perspective of various actors involved.
Thus, our study provides a two dimensional approach to assess the impacts of services. The focus is on understanding the dynamics of service creation in the environmental sector, and on using new evaluation methods and indicators in that sector.
innovations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We focus on the context of service innovation in the environmental sector, in which we develop further multi-criteria and multi-actor perspectives. The multi-criteria framework describes the impacts of sustainability services and the multi-actor framework aims at analyzing the impacts from the perspective of various actors involved.
Thus, our study provides a two dimensional approach to assess the impacts of services. The focus is on understanding the dynamics of service creation in the environmental sector, and on using new evaluation methods and indicators in that sector.
| Original language | English |
|---|---|
| Title of host publication | Advances in human factors and ergonomics 2014 |
| Subtitle of host publication | 5th International Conference on Applied Human Factors and Ergonomics |
| Number of pages | 12 |
| Edition | 4th |
| Publication status | Published - 2014 |
| MoE publication type | A4 Article in a conference publication |
| Event | 5th International Conference on Applied Human Factors and Ergonomics AHFE 2014 - Kraków, Poland Duration: 19 Jul 2014 → 23 Jul 2014 Conference number: 5 |
Conference
| Conference | 5th International Conference on Applied Human Factors and Ergonomics AHFE 2014 |
|---|---|
| Abbreviated title | AHFE 2014 |
| Country/Territory | Poland |
| City | Kraków |
| Period | 19/07/14 → 23/07/14 |