A Participatory approach to the parallel evaluation of public and private well-being services

Inka Lappalainen (Corresponding Author), Minna Kansola

Research output: Contribution to journalArticleScientificpeer-review

Abstract

The objective of this paper is to describe a participatory approach for evaluating public and private well-being services in parallel in order to support the adoption of multiple supplier models. The study was carried out as a case study, based on multiple data-collection methods such as thematic personnel interviews, customer surveys and activity-based cost analysis. The study produced two main findings. Firstly, it provided concrete and contextual results for case representatives in intensive residential services for the elderly and in primary health care. Secondly, an integrative evaluation framework was created, along with a participatory process with methods for benchmarking and facilitating multiple suppliers in well-being services. Thus the study provides new insights, from practice to theoretical discussion, as well as multi-voiced knowledge, participatory evaluation methods and benchmarking possibilities for case organisations, municipalities and political decision-makers and, ultimately, for all interest groups in well-being services.
Original languageEnglish
Pages (from-to)424-436
Number of pages13
JournalJournal of US-China Public Administration
Volume9
Issue number4
Publication statusPublished - 2012
MoE publication typeNot Eligible

Fingerprint

well-being
benchmarking
evaluation
supplier
political decision
data collection method
interest group
municipality
decision maker
personnel
customer
health care
costs
interview

Keywords

  • participatory evaluation
  • benchmarking
  • multiple supplier models
  • well-being services

Cite this

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title = "A Participatory approach to the parallel evaluation of public and private well-being services",
abstract = "The objective of this paper is to describe a participatory approach for evaluating public and private well-being services in parallel in order to support the adoption of multiple supplier models. The study was carried out as a case study, based on multiple data-collection methods such as thematic personnel interviews, customer surveys and activity-based cost analysis. The study produced two main findings. Firstly, it provided concrete and contextual results for case representatives in intensive residential services for the elderly and in primary health care. Secondly, an integrative evaluation framework was created, along with a participatory process with methods for benchmarking and facilitating multiple suppliers in well-being services. Thus the study provides new insights, from practice to theoretical discussion, as well as multi-voiced knowledge, participatory evaluation methods and benchmarking possibilities for case organisations, municipalities and political decision-makers and, ultimately, for all interest groups in well-being services.",
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AU - Lappalainen, Inka

AU - Kansola, Minna

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AB - The objective of this paper is to describe a participatory approach for evaluating public and private well-being services in parallel in order to support the adoption of multiple supplier models. The study was carried out as a case study, based on multiple data-collection methods such as thematic personnel interviews, customer surveys and activity-based cost analysis. The study produced two main findings. Firstly, it provided concrete and contextual results for case representatives in intensive residential services for the elderly and in primary health care. Secondly, an integrative evaluation framework was created, along with a participatory process with methods for benchmarking and facilitating multiple suppliers in well-being services. Thus the study provides new insights, from practice to theoretical discussion, as well as multi-voiced knowledge, participatory evaluation methods and benchmarking possibilities for case organisations, municipalities and political decision-makers and, ultimately, for all interest groups in well-being services.

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KW - benchmarking

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KW - well-being services

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EP - 436

JO - Journal of US-China Public Administration

JF - Journal of US-China Public Administration

SN - 1548-6591

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