A situation-aware safety service for children via participatory design

Susanna Pantsar-Syväniemi (Corresponding Author), Mari Ervasti, Kaarina Karppinen, Antti Väätänen, Virpi Oksman, E Kuure

Research output: Contribution to journalArticleScientificpeer-review

9 Citations (Scopus)

Abstract

Children are mostly neglected as technology end users, even though they have needs and requirements that should be taken into account in the design of new products and services. This paper introduces a process for a designing situation-aware safety service for children with a unique combination of novel participatory tools, a brainstorming workshop, and scenario writing. The design process includes five phases where the service design team, with multi-science expertise, uses the participatory design tools to gather the needs, fears, and hopes from the end users in the very early phases of the design. We report the lessons learned from the usage of the design process by the pupils, their parents and teachers from one primary school in Finland. We used publicity via the news in local and provincial newspapers, radio, and TV to receive feedback and acceptance from the local society. The design process proved to be powerful and it enabled the gathering and receiving of valuable feedback from both end users and the local society
Original languageEnglish
Pages (from-to)279-293
JournalJournal of Ambient Intelligence and Humanized Computing
Volume6
Issue number2
DOIs
Publication statusPublished - 2015
MoE publication typeA1 Journal article-refereed

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Keywords

  • Digital service
  • service concept design
  • participatory design
  • Owela
  • scenario
  • SINCO

Cite this

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title = "A situation-aware safety service for children via participatory design",
abstract = "Children are mostly neglected as technology end users, even though they have needs and requirements that should be taken into account in the design of new products and services. This paper introduces a process for a designing situation-aware safety service for children with a unique combination of novel participatory tools, a brainstorming workshop, and scenario writing. The design process includes five phases where the service design team, with multi-science expertise, uses the participatory design tools to gather the needs, fears, and hopes from the end users in the very early phases of the design. We report the lessons learned from the usage of the design process by the pupils, their parents and teachers from one primary school in Finland. We used publicity via the news in local and provincial newspapers, radio, and TV to receive feedback and acceptance from the local society. The design process proved to be powerful and it enabled the gathering and receiving of valuable feedback from both end users and the local society",
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A situation-aware safety service for children via participatory design. / Pantsar-Syväniemi, Susanna (Corresponding Author); Ervasti, Mari; Karppinen, Kaarina; Väätänen, Antti; Oksman, Virpi; Kuure, E.

In: Journal of Ambient Intelligence and Humanized Computing, Vol. 6, No. 2, 2015, p. 279-293.

Research output: Contribution to journalArticleScientificpeer-review

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AU - Oksman, Virpi

AU - Kuure, E

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AB - Children are mostly neglected as technology end users, even though they have needs and requirements that should be taken into account in the design of new products and services. This paper introduces a process for a designing situation-aware safety service for children with a unique combination of novel participatory tools, a brainstorming workshop, and scenario writing. The design process includes five phases where the service design team, with multi-science expertise, uses the participatory design tools to gather the needs, fears, and hopes from the end users in the very early phases of the design. We report the lessons learned from the usage of the design process by the pupils, their parents and teachers from one primary school in Finland. We used publicity via the news in local and provincial newspapers, radio, and TV to receive feedback and acceptance from the local society. The design process proved to be powerful and it enabled the gathering and receiving of valuable feedback from both end users and the local society

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