Abstract
Consumers often respond positively to social service
robots in retail context but less is known about the
expectations and success criteria of the management and
retailers for such robots. We have introduced a humanoid
social robot (Pepper) in a shopping mall and report the
results of a mall management workshop, interviews of
eight retailers and a consumer customer workshop. The
results show that the stakeholders find important that
the robot creates warm and fun atmosphere in the mall as
well as provides practical help for the customers and
workers.
| Original language | English |
|---|---|
| Title of host publication | HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction |
| Publisher | Association for Computing Machinery ACM |
| Pages | 227-228 |
| Number of pages | 2 |
| ISBN (Electronic) | 9781450348850 |
| ISBN (Print) | 978-1-4503-4885-0 |
| DOIs | |
| Publication status | Published - 6 Mar 2017 |
| MoE publication type | A4 Article in a conference publication |
| Event | 2017 ACM/IEEE International Conference on Human-Robot Interaction - Vienna, Austria Duration: 6 Mar 2017 → 9 Mar 2017 |
Conference
| Conference | 2017 ACM/IEEE International Conference on Human-Robot Interaction |
|---|---|
| Abbreviated title | HRI 2017 |
| Country | Austria |
| City | Vienna |
| Period | 6/03/17 → 9/03/17 |
Keywords
- expectations
- social robot
- shopping mall
- human-robot interaction
- customer service
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Cite this
Niemelä, M., Heikkilä, P., & Lammi, H. (2017). A social service robot in a shopping mall: expectations of the management, retailers and consumers. In HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction (pp. 227-228). Association for Computing Machinery ACM. https://doi.org/10.1145/3029798.3038301