Abstract
| Original language | English |
|---|---|
| Title of host publication | HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction |
| Publisher | Association for Computing Machinery ACM |
| Pages | 227-228 |
| Number of pages | 2 |
| ISBN (Electronic) | 9781450348850 |
| ISBN (Print) | 978-1-4503-4885-0 |
| DOIs | |
| Publication status | Published - 6 Mar 2017 |
| MoE publication type | A4 Article in a conference publication |
| Event | 2017 ACM/IEEE International Conference on Human-Robot Interaction - Vienna, Austria Duration: 6 Mar 2017 → 9 Mar 2017 |
Conference
| Conference | 2017 ACM/IEEE International Conference on Human-Robot Interaction |
|---|---|
| Abbreviated title | HRI 2017 |
| Country | Austria |
| City | Vienna |
| Period | 6/03/17 → 9/03/17 |
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Keywords
- expectations
- social robot
- shopping mall
- human-robot interaction
- customer service
Cite this
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A social service robot in a shopping mall: expectations of the management, retailers and consumers. / Niemelä, Marketta; Heikkilä, Päivi; Lammi, Hanna.
HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction. Association for Computing Machinery ACM, 2017. p. 227-228.Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review
TY - GEN
T1 - A social service robot in a shopping mall: expectations of the management, retailers and consumers
AU - Niemelä, Marketta
AU - Heikkilä, Päivi
AU - Lammi, Hanna
N1 - Project code: 105923
PY - 2017/3/6
Y1 - 2017/3/6
N2 - Consumers often respond positively to social service robots in retail context but less is known about the expectations and success criteria of the management and retailers for such robots. We have introduced a humanoid social robot (Pepper) in a shopping mall and report the results of a mall management workshop, interviews of eight retailers and a consumer customer workshop. The results show that the stakeholders find important that the robot creates warm and fun atmosphere in the mall as well as provides practical help for the customers and workers.
AB - Consumers often respond positively to social service robots in retail context but less is known about the expectations and success criteria of the management and retailers for such robots. We have introduced a humanoid social robot (Pepper) in a shopping mall and report the results of a mall management workshop, interviews of eight retailers and a consumer customer workshop. The results show that the stakeholders find important that the robot creates warm and fun atmosphere in the mall as well as provides practical help for the customers and workers.
KW - expectations
KW - social robot
KW - shopping mall
KW - human-robot interaction
KW - customer service
UR - http://www.scopus.com/inward/record.url?scp=85016395946&partnerID=8YFLogxK
U2 - 10.1145/3029798.3038301
DO - 10.1145/3029798.3038301
M3 - Conference article in proceedings
SN - 978-1-4503-4885-0
SP - 227
EP - 228
BT - HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction
PB - Association for Computing Machinery ACM
ER -