A systemic methodology for facilitating service innovations

Tapani Ryynänen, Iiro Salkari

    Research output: Contribution to conferenceConference articleScientific

    Abstract

    In this paper we will present a methodology that provides a framework to facilitate service innovations and to develop services in business to business environments. Service innovations being systemic processes create ripples throughout the organization as well as over organisa-tional borders. Therefore, the complexity of this phenomenon needs to be subdivided into accessible parts of the whole in order to be effec-tively followed and managed. We have used a common three level model of organisations but based on our case studies identified ten focus areas to manage service innovation process. These areas are (at the strategic level) strategic positioning, co-operation patterning and value constellation, (at the business process level) business process drivers, collaborative business processes and value capturing, (at the opera-tional level) specification, organizing, task flow and value maximization. Business to business services often interconnect organizations’ core processes. Tuning this type of service to provide maximum value to the customer is an iterative and cyclic process. Using pilots to de-velop and test focus areas provides rapid evidence based knowledge and also experience about cooperation between organizations. Using both a focus area approach and pilots provides a systemic methodology to define the actions required to identify and create service business in supplier-customer collaboration.
    Original languageEnglish
    Publication statusPublished - 2007
    MoE publication typeNot Eligible
    EventErima Symposium - , France
    Duration: 15 Mar 200716 Mar 2007

    Conference

    ConferenceErima Symposium
    CountryFrance
    Period15/03/0716/03/07

    Fingerprint

    Business process
    Service innovation
    Methodology
    Evidence-based
    Business to business
    Organizing
    Patterning
    Business value
    Business-to-business services
    Business environment
    Strategic positioning
    Service business
    Innovation process
    Suppliers

    Keywords

    • Service business
    • systemic
    • innovation
    • development
    • methodology

    Cite this

    Ryynänen, T., & Salkari, I. (2007). A systemic methodology for facilitating service innovations. Paper presented at Erima Symposium, France.
    Ryynänen, Tapani ; Salkari, Iiro. / A systemic methodology for facilitating service innovations. Paper presented at Erima Symposium, France.
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    abstract = "In this paper we will present a methodology that provides a framework to facilitate service innovations and to develop services in business to business environments. Service innovations being systemic processes create ripples throughout the organization as well as over organisa-tional borders. Therefore, the complexity of this phenomenon needs to be subdivided into accessible parts of the whole in order to be effec-tively followed and managed. We have used a common three level model of organisations but based on our case studies identified ten focus areas to manage service innovation process. These areas are (at the strategic level) strategic positioning, co-operation patterning and value constellation, (at the business process level) business process drivers, collaborative business processes and value capturing, (at the opera-tional level) specification, organizing, task flow and value maximization. Business to business services often interconnect organizations’ core processes. Tuning this type of service to provide maximum value to the customer is an iterative and cyclic process. Using pilots to de-velop and test focus areas provides rapid evidence based knowledge and also experience about cooperation between organizations. Using both a focus area approach and pilots provides a systemic methodology to define the actions required to identify and create service business in supplier-customer collaboration.",
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    author = "Tapani Ryyn{\"a}nen and Iiro Salkari",
    note = "CA2: TK308 Project code: 783; Erima Symposium ; Conference date: 15-03-2007 Through 16-03-2007",
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    language = "English",

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    Ryynänen, T & Salkari, I 2007, 'A systemic methodology for facilitating service innovations' Paper presented at Erima Symposium, France, 15/03/07 - 16/03/07, .

    A systemic methodology for facilitating service innovations. / Ryynänen, Tapani; Salkari, Iiro.

    2007. Paper presented at Erima Symposium, France.

    Research output: Contribution to conferenceConference articleScientific

    TY - CONF

    T1 - A systemic methodology for facilitating service innovations

    AU - Ryynänen, Tapani

    AU - Salkari, Iiro

    N1 - CA2: TK308 Project code: 783

    PY - 2007

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    N2 - In this paper we will present a methodology that provides a framework to facilitate service innovations and to develop services in business to business environments. Service innovations being systemic processes create ripples throughout the organization as well as over organisa-tional borders. Therefore, the complexity of this phenomenon needs to be subdivided into accessible parts of the whole in order to be effec-tively followed and managed. We have used a common three level model of organisations but based on our case studies identified ten focus areas to manage service innovation process. These areas are (at the strategic level) strategic positioning, co-operation patterning and value constellation, (at the business process level) business process drivers, collaborative business processes and value capturing, (at the opera-tional level) specification, organizing, task flow and value maximization. Business to business services often interconnect organizations’ core processes. Tuning this type of service to provide maximum value to the customer is an iterative and cyclic process. Using pilots to de-velop and test focus areas provides rapid evidence based knowledge and also experience about cooperation between organizations. Using both a focus area approach and pilots provides a systemic methodology to define the actions required to identify and create service business in supplier-customer collaboration.

    AB - In this paper we will present a methodology that provides a framework to facilitate service innovations and to develop services in business to business environments. Service innovations being systemic processes create ripples throughout the organization as well as over organisa-tional borders. Therefore, the complexity of this phenomenon needs to be subdivided into accessible parts of the whole in order to be effec-tively followed and managed. We have used a common three level model of organisations but based on our case studies identified ten focus areas to manage service innovation process. These areas are (at the strategic level) strategic positioning, co-operation patterning and value constellation, (at the business process level) business process drivers, collaborative business processes and value capturing, (at the opera-tional level) specification, organizing, task flow and value maximization. Business to business services often interconnect organizations’ core processes. Tuning this type of service to provide maximum value to the customer is an iterative and cyclic process. Using pilots to de-velop and test focus areas provides rapid evidence based knowledge and also experience about cooperation between organizations. Using both a focus area approach and pilots provides a systemic methodology to define the actions required to identify and create service business in supplier-customer collaboration.

    KW - Service business

    KW - systemic

    KW - innovation

    KW - development

    KW - methodology

    M3 - Conference article

    ER -

    Ryynänen T, Salkari I. A systemic methodology for facilitating service innovations. 2007. Paper presented at Erima Symposium, France.