A User-Centric View of Intelligent Environments: User Expectations, User Experience and User Role in Building Intelligent Environments

Eija Kaasinen (Corresponding Author), Tiina Kymäläinen, Marketta Niemelä, Thomas Olsson, Minni Kanerva, Veikko Ikonen

Research output: Contribution to journalArticleScientificpeer-review

22 Citations (Scopus)

Abstract

Our everyday environments are gradually becoming intelligent, facilitated both by technological development and user activities. Although large-scale intelligent environments are still rare in actual everyday use, they have been studied for quite a long time, and several user studies have been carried out. In this paper, we present a user-centric view of intelligent environments based on published research results and our own experiences from user studies with concepts and prototypes. We analyze user acceptance and users’ expectations that affect users’ willingness to start using intelligent environments and to continue using them. We discuss user experience of interacting with intelligent environments where physical and virtual elements are intertwined. Finally, we touch on the role of users in shaping their own intelligent environments instead of just using ready-made environments. People are not merely “using” the intelligent environments but they live in them, and they experience the environments via embedded services and new interaction tools as well as the physical and social environment. Intelligent environments should provide emotional as well as instrumental value to the people who live in them, and the environments should be trustworthy and controllable both by regular users and occasional visitors. Understanding user expectations and user experience in intelligent environments, and providing users with tools to influence the environments can help to shape the vision of intelligent environments into meaningful, acceptable and appealing service entities for all those who live and act in them.
Original languageEnglish
Pages (from-to)1-33
Number of pages33
JournalComputers
Volume2
Issue number1
DOIs
Publication statusPublished - 2013
MoE publication typeA1 Journal article-refereed

Fingerprint

Intelligent buildings

Keywords

  • intelligent environments
  • ambient intelligence
  • user acceptance
  • user experience
  • interaction
  • tangible interaction
  • augmented reality
  • do-it-yourself

Cite this

@article{a8a468be6a7b448e9204c3c091411ea5,
title = "A User-Centric View of Intelligent Environments: User Expectations, User Experience and User Role in Building Intelligent Environments",
abstract = "Our everyday environments are gradually becoming intelligent, facilitated both by technological development and user activities. Although large-scale intelligent environments are still rare in actual everyday use, they have been studied for quite a long time, and several user studies have been carried out. In this paper, we present a user-centric view of intelligent environments based on published research results and our own experiences from user studies with concepts and prototypes. We analyze user acceptance and users’ expectations that affect users’ willingness to start using intelligent environments and to continue using them. We discuss user experience of interacting with intelligent environments where physical and virtual elements are intertwined. Finally, we touch on the role of users in shaping their own intelligent environments instead of just using ready-made environments. People are not merely “using” the intelligent environments but they live in them, and they experience the environments via embedded services and new interaction tools as well as the physical and social environment. Intelligent environments should provide emotional as well as instrumental value to the people who live in them, and the environments should be trustworthy and controllable both by regular users and occasional visitors. Understanding user expectations and user experience in intelligent environments, and providing users with tools to influence the environments can help to shape the vision of intelligent environments into meaningful, acceptable and appealing service entities for all those who live and act in them.",
keywords = "intelligent environments, ambient intelligence, user acceptance, user experience, interaction, tangible interaction, augmented reality, do-it-yourself",
author = "Eija Kaasinen and Tiina Kym{\"a}l{\"a}inen and Marketta Niemel{\"a} and Thomas Olsson and Minni Kanerva and Veikko Ikonen",
note = "Project code: 23889",
year = "2013",
doi = "10.3390/computers2010001",
language = "English",
volume = "2",
pages = "1--33",
journal = "Computers",
issn = "2073-431X",
publisher = "MDPI",
number = "1",

}

TY - JOUR

T1 - A User-Centric View of Intelligent Environments

T2 - User Expectations, User Experience and User Role in Building Intelligent Environments

AU - Kaasinen, Eija

AU - Kymäläinen, Tiina

AU - Niemelä, Marketta

AU - Olsson, Thomas

AU - Kanerva, Minni

AU - Ikonen, Veikko

N1 - Project code: 23889

PY - 2013

Y1 - 2013

N2 - Our everyday environments are gradually becoming intelligent, facilitated both by technological development and user activities. Although large-scale intelligent environments are still rare in actual everyday use, they have been studied for quite a long time, and several user studies have been carried out. In this paper, we present a user-centric view of intelligent environments based on published research results and our own experiences from user studies with concepts and prototypes. We analyze user acceptance and users’ expectations that affect users’ willingness to start using intelligent environments and to continue using them. We discuss user experience of interacting with intelligent environments where physical and virtual elements are intertwined. Finally, we touch on the role of users in shaping their own intelligent environments instead of just using ready-made environments. People are not merely “using” the intelligent environments but they live in them, and they experience the environments via embedded services and new interaction tools as well as the physical and social environment. Intelligent environments should provide emotional as well as instrumental value to the people who live in them, and the environments should be trustworthy and controllable both by regular users and occasional visitors. Understanding user expectations and user experience in intelligent environments, and providing users with tools to influence the environments can help to shape the vision of intelligent environments into meaningful, acceptable and appealing service entities for all those who live and act in them.

AB - Our everyday environments are gradually becoming intelligent, facilitated both by technological development and user activities. Although large-scale intelligent environments are still rare in actual everyday use, they have been studied for quite a long time, and several user studies have been carried out. In this paper, we present a user-centric view of intelligent environments based on published research results and our own experiences from user studies with concepts and prototypes. We analyze user acceptance and users’ expectations that affect users’ willingness to start using intelligent environments and to continue using them. We discuss user experience of interacting with intelligent environments where physical and virtual elements are intertwined. Finally, we touch on the role of users in shaping their own intelligent environments instead of just using ready-made environments. People are not merely “using” the intelligent environments but they live in them, and they experience the environments via embedded services and new interaction tools as well as the physical and social environment. Intelligent environments should provide emotional as well as instrumental value to the people who live in them, and the environments should be trustworthy and controllable both by regular users and occasional visitors. Understanding user expectations and user experience in intelligent environments, and providing users with tools to influence the environments can help to shape the vision of intelligent environments into meaningful, acceptable and appealing service entities for all those who live and act in them.

KW - intelligent environments

KW - ambient intelligence

KW - user acceptance

KW - user experience

KW - interaction

KW - tangible interaction

KW - augmented reality

KW - do-it-yourself

U2 - 10.3390/computers2010001

DO - 10.3390/computers2010001

M3 - Article

VL - 2

SP - 1

EP - 33

JO - Computers

JF - Computers

SN - 2073-431X

IS - 1

ER -