@inbook{d3b791c00485418b9ffd01eec98f0c7d,
title = "An approach to developing ERP utilisation: A method and a case study",
author = "Jari Kettunen and Petri Kalliokoski and Inka Lappalainen and Kaisa Ilom{\"a}ki and Jyrki Luojum{\"a}ki",
note = "TUO",
year = "2002",
month = sep,
language = "English",
isbn = "978-1-58603-284-5",
volume = "2",
pages = "995--1002",
editor = "Brian Stanford-Smith and Enrica Chiozza and Mireille Edin",
booktitle = "Challenges and Achievements in E-business and E-work",
publisher = "IOS Press",
address = "Netherlands",
}