An empirical study on enhancing transformation towards service business: Intra- and inter-firm collaboration perspectives

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

This paper studies service business transformation from intra- and inter-firm perspectives. Though it seems crucial to manage that duality in the transformation, few empirical studies exist. A holistic analysis framework of transformation enhancers is created by combining marketing, industrial service management, organisational culture and innovation studies. The multiple case study was applied to analyse the transformation efforts of three SME companies representing the technical trade and industrial services. The paper brings new insight from practice to theoretical discussion regarding the means to enhance service business transformation within the companies and their customer relations in the technical trade. The main managerial contribution is to highlight and share the case-specific solutions as best practices available for other companies.
Original languageEnglish
Title of host publicationProceedings of the 13th International CINet Conference
Publication statusPublished - 2012
MoE publication typeA4 Article in a conference publication
Event13th International CINet Conference: Continuous Innovation Across Boundaries - Rome, Italy
Duration: 16 Sep 201218 Sep 2012
Conference number: 13

Conference

Conference13th International CINet Conference
CountryItaly
CityRome
Period16/09/1218/09/12

Fingerprint

Empirical study
Inter-firm collaboration
Service business
Business transformation
Industrial services
Small and medium-sized enterprises
Organizational innovation
Marketing
Innovation studies
Service management
Organizational culture
Best practice
Multiple case study
Customer relations
Duality

Keywords

  • transformation
  • service business
  • collaboration
  • paradigm innovation
  • case study

Cite this

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title = "An empirical study on enhancing transformation towards service business: Intra- and inter-firm collaboration perspectives",
abstract = "This paper studies service business transformation from intra- and inter-firm perspectives. Though it seems crucial to manage that duality in the transformation, few empirical studies exist. A holistic analysis framework of transformation enhancers is created by combining marketing, industrial service management, organisational culture and innovation studies. The multiple case study was applied to analyse the transformation efforts of three SME companies representing the technical trade and industrial services. The paper brings new insight from practice to theoretical discussion regarding the means to enhance service business transformation within the companies and their customer relations in the technical trade. The main managerial contribution is to highlight and share the case-specific solutions as best practices available for other companies.",
keywords = "transformation, service business, collaboration, paradigm innovation, case study",
author = "Inka Lappalainen and Tiina Valjakka and Merja Airola",
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year = "2012",
language = "English",
isbn = "978-90-77360-15-6",
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Lappalainen, I, Valjakka, T & Airola, M 2012, An empirical study on enhancing transformation towards service business: Intra- and inter-firm collaboration perspectives. in Proceedings of the 13th International CINet Conference. 13th International CINet Conference, Rome, Italy, 16/09/12.

An empirical study on enhancing transformation towards service business: Intra- and inter-firm collaboration perspectives. / Lappalainen, Inka; Valjakka, Tiina; Airola, Merja.

Proceedings of the 13th International CINet Conference. 2012.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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AB - This paper studies service business transformation from intra- and inter-firm perspectives. Though it seems crucial to manage that duality in the transformation, few empirical studies exist. A holistic analysis framework of transformation enhancers is created by combining marketing, industrial service management, organisational culture and innovation studies. The multiple case study was applied to analyse the transformation efforts of three SME companies representing the technical trade and industrial services. The paper brings new insight from practice to theoretical discussion regarding the means to enhance service business transformation within the companies and their customer relations in the technical trade. The main managerial contribution is to highlight and share the case-specific solutions as best practices available for other companies.

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KW - collaboration

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KW - case study

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