An empirical study on enhancing transformation towards service business: Intra- and inter-firm collaboration perspectives

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    This paper studies service business transformation from intra- and inter-firm perspectives. Though it seems crucial to manage that duality in the transformation, few empirical studies exist. A holistic analysis framework of transformation enhancers is created by combining marketing, industrial service management, organisational culture and innovation studies. The multiple case study was applied to analyse the transformation efforts of three SME companies representing the technical trade and industrial services. The paper brings new insight from practice to theoretical discussion regarding the means to enhance service business transformation within the companies and their customer relations in the technical trade. The main managerial contribution is to highlight and share the case-specific solutions as best practices available for other companies.
    Original languageEnglish
    Title of host publicationProceedings of the 13th International CINet Conference
    Publication statusPublished - 2012
    MoE publication typeA4 Article in a conference publication
    Event13th International CINet Conference: Continuous Innovation Across Boundaries - Rome, Italy
    Duration: 16 Sep 201218 Sep 2012
    Conference number: 13

    Conference

    Conference13th International CINet Conference
    CountryItaly
    CityRome
    Period16/09/1218/09/12

    Fingerprint

    Empirical study
    Inter-firm collaboration
    Service business
    Business transformation
    Industrial services
    Small and medium-sized enterprises
    Organizational innovation
    Marketing
    Innovation studies
    Service management
    Organizational culture
    Best practice
    Multiple case study
    Customer relations
    Duality

    Keywords

    • transformation
    • service business
    • collaboration
    • paradigm innovation
    • case study

    Cite this

    @inproceedings{e6221d5de14e4320a4b9a052df8049ba,
    title = "An empirical study on enhancing transformation towards service business: Intra- and inter-firm collaboration perspectives",
    abstract = "This paper studies service business transformation from intra- and inter-firm perspectives. Though it seems crucial to manage that duality in the transformation, few empirical studies exist. A holistic analysis framework of transformation enhancers is created by combining marketing, industrial service management, organisational culture and innovation studies. The multiple case study was applied to analyse the transformation efforts of three SME companies representing the technical trade and industrial services. The paper brings new insight from practice to theoretical discussion regarding the means to enhance service business transformation within the companies and their customer relations in the technical trade. The main managerial contribution is to highlight and share the case-specific solutions as best practices available for other companies.",
    keywords = "transformation, service business, collaboration, paradigm innovation, case study",
    author = "Inka Lappalainen and Tiina Valjakka and Merja Airola",
    note = "Project code: 77573",
    year = "2012",
    language = "English",
    isbn = "978-90-77360-15-6",
    booktitle = "Proceedings of the 13th International CINet Conference",

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    Lappalainen, I, Valjakka, T & Airola, M 2012, An empirical study on enhancing transformation towards service business: Intra- and inter-firm collaboration perspectives. in Proceedings of the 13th International CINet Conference. 13th International CINet Conference, Rome, Italy, 16/09/12.

    An empirical study on enhancing transformation towards service business: Intra- and inter-firm collaboration perspectives. / Lappalainen, Inka; Valjakka, Tiina; Airola, Merja.

    Proceedings of the 13th International CINet Conference. 2012.

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    TY - GEN

    T1 - An empirical study on enhancing transformation towards service business: Intra- and inter-firm collaboration perspectives

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    AU - Valjakka, Tiina

    AU - Airola, Merja

    N1 - Project code: 77573

    PY - 2012

    Y1 - 2012

    N2 - This paper studies service business transformation from intra- and inter-firm perspectives. Though it seems crucial to manage that duality in the transformation, few empirical studies exist. A holistic analysis framework of transformation enhancers is created by combining marketing, industrial service management, organisational culture and innovation studies. The multiple case study was applied to analyse the transformation efforts of three SME companies representing the technical trade and industrial services. The paper brings new insight from practice to theoretical discussion regarding the means to enhance service business transformation within the companies and their customer relations in the technical trade. The main managerial contribution is to highlight and share the case-specific solutions as best practices available for other companies.

    AB - This paper studies service business transformation from intra- and inter-firm perspectives. Though it seems crucial to manage that duality in the transformation, few empirical studies exist. A holistic analysis framework of transformation enhancers is created by combining marketing, industrial service management, organisational culture and innovation studies. The multiple case study was applied to analyse the transformation efforts of three SME companies representing the technical trade and industrial services. The paper brings new insight from practice to theoretical discussion regarding the means to enhance service business transformation within the companies and their customer relations in the technical trade. The main managerial contribution is to highlight and share the case-specific solutions as best practices available for other companies.

    KW - transformation

    KW - service business

    KW - collaboration

    KW - paradigm innovation

    KW - case study

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