Analysis of Work Demands of Multi-Agency Emergency Response Activity for Developing Information Support Systems

Leena Norros, Robert Hutton, Patrick Grommes, Nick Colford, Marja Liinasuo, Paula Savioja

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

This paper reports first results of analyses concerning emergency response (ER) activity executed as a joint effort of three agencies: fire services, ambulance services and the police. The challenge to be tackled in the study is to understand the cognitive, operational and collaborative demands that characterize on-site responding to a complex emergency situation. The concept of Common Operational Picture (COP) is used to indicate one of the distributed cognitive functions of the multiagency ER personnel. The process of the adopted usage-driven design approach is described, and some central methodical solutions explained. Tentative results concerning the formation of COP indicate that a communication-oriented (semiotic) approach provides a possibility to empirically analyse the formation of COP and to understand the cognitive patterns that actors, environment and artefacts jointly form for tackling unanticipated and complex situations.
Original languageEnglish
Title of host publicationDesigning beyond the Product: Understanding Activity and User Experience in Ubiquitous Environments
Subtitle of host publicationEuropean Conference on Cognitive Ergonomics, ECCE 2009
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages92-95
ISBN (Electronic)978-951-38-6340-1
ISBN (Print)978-951-38-6339-5
Publication statusPublished - 2009
MoE publication typeA4 Article in a conference publication
EventEuropean Conference on Cognitive Ergonomics, ECCE 2009 - Helsinki, Finland
Duration: 30 Sep 20092 Oct 2009

Publication series

SeriesVTT Symposium
Number258
ISSN0357-9387

Conference

ConferenceEuropean Conference on Cognitive Ergonomics, ECCE 2009
CountryFinland
CityHelsinki
Period30/09/092/10/09

Fingerprint

semiotics
artifact
personnel
police
communication

Keywords

  • emergency response
  • common operational picture
  • common ground
  • communication
  • usage-driven design

Cite this

Norros, L., Hutton, R., Grommes, P., Colford, N., Liinasuo, M., & Savioja, P. (2009). Analysis of Work Demands of Multi-Agency Emergency Response Activity for Developing Information Support Systems. In Designing beyond the Product: Understanding Activity and User Experience in Ubiquitous Environments: European Conference on Cognitive Ergonomics, ECCE 2009 (pp. 92-95). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 258
Norros, Leena ; Hutton, Robert ; Grommes, Patrick ; Colford, Nick ; Liinasuo, Marja ; Savioja, Paula. / Analysis of Work Demands of Multi-Agency Emergency Response Activity for Developing Information Support Systems. Designing beyond the Product: Understanding Activity and User Experience in Ubiquitous Environments: European Conference on Cognitive Ergonomics, ECCE 2009. Espoo : VTT Technical Research Centre of Finland, 2009. pp. 92-95 (VTT Symposium; No. 258).
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abstract = "This paper reports first results of analyses concerning emergency response (ER) activity executed as a joint effort of three agencies: fire services, ambulance services and the police. The challenge to be tackled in the study is to understand the cognitive, operational and collaborative demands that characterize on-site responding to a complex emergency situation. The concept of Common Operational Picture (COP) is used to indicate one of the distributed cognitive functions of the multiagency ER personnel. The process of the adopted usage-driven design approach is described, and some central methodical solutions explained. Tentative results concerning the formation of COP indicate that a communication-oriented (semiotic) approach provides a possibility to empirically analyse the formation of COP and to understand the cognitive patterns that actors, environment and artefacts jointly form for tackling unanticipated and complex situations.",
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Norros, L, Hutton, R, Grommes, P, Colford, N, Liinasuo, M & Savioja, P 2009, Analysis of Work Demands of Multi-Agency Emergency Response Activity for Developing Information Support Systems. in Designing beyond the Product: Understanding Activity and User Experience in Ubiquitous Environments: European Conference on Cognitive Ergonomics, ECCE 2009. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 258, pp. 92-95, European Conference on Cognitive Ergonomics, ECCE 2009, Helsinki, Finland, 30/09/09.

Analysis of Work Demands of Multi-Agency Emergency Response Activity for Developing Information Support Systems. / Norros, Leena; Hutton, Robert; Grommes, Patrick; Colford, Nick; Liinasuo, Marja; Savioja, Paula.

Designing beyond the Product: Understanding Activity and User Experience in Ubiquitous Environments: European Conference on Cognitive Ergonomics, ECCE 2009. Espoo : VTT Technical Research Centre of Finland, 2009. p. 92-95 (VTT Symposium; No. 258).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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T1 - Analysis of Work Demands of Multi-Agency Emergency Response Activity for Developing Information Support Systems

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AB - This paper reports first results of analyses concerning emergency response (ER) activity executed as a joint effort of three agencies: fire services, ambulance services and the police. The challenge to be tackled in the study is to understand the cognitive, operational and collaborative demands that characterize on-site responding to a complex emergency situation. The concept of Common Operational Picture (COP) is used to indicate one of the distributed cognitive functions of the multiagency ER personnel. The process of the adopted usage-driven design approach is described, and some central methodical solutions explained. Tentative results concerning the formation of COP indicate that a communication-oriented (semiotic) approach provides a possibility to empirically analyse the formation of COP and to understand the cognitive patterns that actors, environment and artefacts jointly form for tackling unanticipated and complex situations.

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Norros L, Hutton R, Grommes P, Colford N, Liinasuo M, Savioja P. Analysis of Work Demands of Multi-Agency Emergency Response Activity for Developing Information Support Systems. In Designing beyond the Product: Understanding Activity and User Experience in Ubiquitous Environments: European Conference on Cognitive Ergonomics, ECCE 2009. Espoo: VTT Technical Research Centre of Finland. 2009. p. 92-95. (VTT Symposium; No. 258).