@inproceedings{d1635e2604504d9782e7b20c7b3b726c,
title = "Analysis of Work Demands of Multi-Agency Emergency Response Activity for Developing Information Support Systems",
abstract = "This paper reports first results of analyses concerning emergency response (ER) activity executed as a joint effort of three agencies: fire services, ambulance services and the police. The challenge to be tackled in the study is to understand the cognitive, operational and collaborative demands that characterize on-site responding to a complex emergency situation. The concept of Common Operational Picture (COP) is used to indicate one of the distributed cognitive functions of the multiagency ER personnel. The process of the adopted usage-driven design approach is described, and some central methodical solutions explained. Tentative results concerning the formation of COP indicate that a communication-oriented (semiotic) approach provides a possibility to empirically analyse the formation of COP and to understand the cognitive patterns that actors, environment and artefacts jointly form for tackling unanticipated and complex situations.",
keywords = "emergency response, common operational picture, common ground, communication, usage-driven design",
author = "Leena Norros and Robert Hutton and Patrick Grommes and Nick Colford and Marja Liinasuo and Paula Savioja",
year = "2009",
language = "English",
isbn = "978-951-38-6339-5",
series = "VTT Symposium",
publisher = "VTT Technical Research Centre of Finland",
number = "258",
pages = "92--95",
booktitle = "Designing beyond the Product: Understanding Activity and User Experience in Ubiquitous Environments",
address = "Finland",
note = "European Conference on Cognitive Ergonomics, ECCE 2009 ; Conference date: 30-09-2009 Through 02-10-2009",
}