Analytics of the Impact of User Involvement in the Innovation Process and its Outcomes: Case Study: Media-Enhanced Learning (MEL) Service

Kaisa Still, Minna Isomursu, Jukka Huhtamäki, Janne Lahti, Kaisa Koskela-Huotari

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleScientificpeer-review

    Abstract

    This study provides insights into the linkages between the intensity and impact of user involvement in innovation activities when developing new services for the education sector. The paper examines the innovation process of a media enhanced learning service (MEL), which is designed to support the introduction of media components into the study of various subjects in elementary school. It allows for learning inside and outside of the classroom using mobile phones and computers. The participation of technology solution provider, city officials and school (both teachers and students), the content and technology changes made to the service as well as the contributions to the usage of the service are explored with multiple methods of data-collection. The resulting analytics are presented visually in the form of graphs, charts and timelines for the innovation activities. Our results indicate that user involvement has a significant impact on the innovation process and its outcomes.
    Original languageEnglish
    Title of host publicationProcedia
    Subtitle of host publicationSocial and Behavioral Sciences
    EditorsGülsün A. Baskan, Fezile Ozdamli, Sezer Kanbul, Deniz Özcan
    PublisherElsevier
    Pages1740-1746
    DOIs
    Publication statusPublished - 2011
    MoE publication typeA3 Part of a book or another research book

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