Anatomy of sustainable service-based business models

Maria Antikainen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific


To tackle current sustainability challenges, companies often need radical changes in their operative models, including their ecosystem and business models. One of the most promising sustainable business models is based on services. Our aim of the study is to explore what are the elements and patterns of sustainable service-based business models.
The method is a case study of four companies in the textile sector, which have developed and implemented a service-based business model aimed at a positive sustainability impact. Data is based on workshops, sustainability reports and web sites.
The results indicate that there are certain business model patterns that case companies have implemented in their business model. The sustainability impact of their current service-based business model focuses mostly on creating environmental and economic impact, while the social value dimension remains in a smaller role. This is an explorative study creating a preliminary framework for the anatomy of a sustainable service-based business. The framework can be then evaluated and modified in further studies in different industries.

Original languageEnglish
Title of host publicationProceedings of the 25th Excellence in Services International Conference
Subtitle of host publicationProceedings
PublisherUniversity of Verona
Number of pages10
ISBN (Electronic)9791221015904
ISBN (Print)9791221015904
Publication statusPublished - 30 Aug 2022
MoE publication typeB3 Non-refereed article in conference proceedings
Event25th Excellence in Services International Conference, EISIC 2022 - University of Upssala, Gotland Campus, Visby, Sweden
Duration: 25 Aug 202226 Aug 2022 (Proceedings)


Conference25th Excellence in Services International Conference, EISIC 2022
Internet address


  • sustainability
  • service-based business
  • sustainable business model
  • business model innovation
  • case study


Dive into the research topics of 'Anatomy of sustainable service-based business models'. Together they form a unique fingerprint.

Cite this