Applicability of Web-Based Information Systems for Small Knowledge-oriented Service Companies, Case study from Finland

Erno Salmela, Ari Happonen, Jukka Hemilä

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

The aim of this study was to explore the applicability of web-based information systems to the business processes of small knowledge-oriented service companies from Finland.
The study explains the current status of web applications in the corporate sector researched, and discusses the future possibilities for applying web-based information systems, taking into consideration the special features of the sector. The applications have mainly been focused on contacts with authorities, paying invoices, marketing on public web sites and extranet services for customers.
In two of the cases, web systems were used rather extensively in service processes. These two cases were far ahead of the others in applying web-based systems. However, also they applied web-based solutions mainly in the company's internal processes. In the studied companies, the application of web systems should in the future focus more on knowledge management support than on the automation of individual transactions. In many of the studied cases, the automation of transactions is not even sensible due to their small number.
The application of web technologies to knowledge-oriented work based on creativity and innovation seems, however, to be challenging since the related processes normally produce unique solutions tailored to customers’ needs, which cannot easily be replicated and thus automated.
Therefore, the automation of the entire creative process is impossible, but web technologies may produce added value to individual stages of the creative process, such as collecting and distributing data.
Original languageEnglish
Title of host publicationProceedings of the Third International Conference on Web Information Systems and Technologies, WEBIST 2007
Subtitle of host publicationSociety, e-Business, e-Goverment e-learning
PublisherInsticc press
Pages13-20
Volume3
ISBN (Print)978-972-8865-79-5
Publication statusPublished - 2007
MoE publication typeA4 Article in a conference publication
Event3rd International Conference on Web Information Systems and Technologies, WEBIST 2007 - Barcelona, Spain
Duration: 3 Mar 20076 Mar 2007

Conference

Conference3rd International Conference on Web Information Systems and Technologies, WEBIST 2007
Abbreviated titleWEBIST 2007
CountrySpain
CityBarcelona
Period3/03/076/03/07

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