Assessing industrial service culture and capability: Three procedures for promoting service business transformation

Maaria Nuutinen, Inka Lappalainen, Merja Airola

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Original languageEnglish
    Title of host publicationProceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science
    EditorsE. Gummesson, C. Mele, F. Polese
    Place of PublicationNapoli
    Number of pages18
    Publication statusPublished - 2011
    MoE publication typeA4 Article in a conference publication
    EventThe 2011 Naples Forum on Service: Service Dominant logic, Network & System Theory and Service Science: integrating three perspectives for a new service agenda - Villa Orlandi, Capri, Italy
    Duration: 14 Jun 201117 Jun 2011


    ConferenceThe 2011 Naples Forum on Service

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