Assessing industrial service culture and capability: Three procedures for promoting service business transformation

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Original languageEnglish
    Title of host publicationProceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science
    EditorsE. Gummesson, C. Mele, F. Polese
    Place of PublicationNapoli
    Number of pages18
    Publication statusPublished - 2011
    MoE publication typeA4 Article in a conference publication
    EventThe 2011 Naples Forum on Service: Service Dominant logic, Network & System Theory and Service Science: integrating three perspectives for a new service agenda - Villa Orlandi, Capri, Italy
    Duration: 14 Jun 201117 Jun 2011

    Conference

    ConferenceThe 2011 Naples Forum on Service
    CountryItaly
    CityCapri
    Period14/06/1117/06/11

    Cite this

    Nuutinen, M., Lappalainen, I., & Airola, M. (2011). Assessing industrial service culture and capability: Three procedures for promoting service business transformation. In E. Gummesson, C. Mele, & F. Polese (Eds.), Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science Napoli.
    Nuutinen, Maaria ; Lappalainen, Inka ; Airola, Merja. / Assessing industrial service culture and capability : Three procedures for promoting service business transformation. Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science. editor / E. Gummesson ; C. Mele ; F. Polese. Napoli, 2011.
    @inproceedings{7fc1bae102b140aa9c302d8b05f3a386,
    title = "Assessing industrial service culture and capability: Three procedures for promoting service business transformation",
    author = "Maaria Nuutinen and Inka Lappalainen and Merja Airola",
    year = "2011",
    language = "English",
    isbn = "978-88-7431-525-3",
    editor = "E. Gummesson and C. Mele and F. Polese",
    booktitle = "Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science",

    }

    Nuutinen, M, Lappalainen, I & Airola, M 2011, Assessing industrial service culture and capability: Three procedures for promoting service business transformation. in E Gummesson, C Mele & F Polese (eds), Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science. Napoli, The 2011 Naples Forum on Service, Capri, Italy, 14/06/11.

    Assessing industrial service culture and capability : Three procedures for promoting service business transformation. / Nuutinen, Maaria; Lappalainen, Inka; Airola, Merja.

    Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science. ed. / E. Gummesson; C. Mele; F. Polese. Napoli, 2011.

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    TY - GEN

    T1 - Assessing industrial service culture and capability

    T2 - Three procedures for promoting service business transformation

    AU - Nuutinen, Maaria

    AU - Lappalainen, Inka

    AU - Airola, Merja

    PY - 2011

    Y1 - 2011

    M3 - Conference article in proceedings

    SN - 978-88-7431-525-3

    BT - Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science

    A2 - Gummesson, E.

    A2 - Mele, C.

    A2 - Polese, F.

    CY - Napoli

    ER -

    Nuutinen M, Lappalainen I, Airola M. Assessing industrial service culture and capability: Three procedures for promoting service business transformation. In Gummesson E, Mele C, Polese F, editors, Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science. Napoli. 2011