Assessing industrial service culture and capability: Three procedures for promoting service business transformation

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Original languageEnglish
Title of host publicationProceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science
EditorsE. Gummesson, C. Mele, F. Polese
Place of PublicationNapoli
Number of pages18
Publication statusPublished - 2011
MoE publication typeA4 Article in a conference publication
EventThe 2011 Naples Forum on Service: Service Dominant logic, Network & System Theory and Service Science: integrating three perspectives for a new service agenda - Villa Orlandi, Capri, Italy
Duration: 14 Jun 201117 Jun 2011

Conference

ConferenceThe 2011 Naples Forum on Service
CountryItaly
CityCapri
Period14/06/1117/06/11

Cite this

Nuutinen, M., Lappalainen, I., & Airola, M. (2011). Assessing industrial service culture and capability: Three procedures for promoting service business transformation. In E. Gummesson, C. Mele, & F. Polese (Eds.), Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science Napoli.
Nuutinen, Maaria ; Lappalainen, Inka ; Airola, Merja. / Assessing industrial service culture and capability : Three procedures for promoting service business transformation. Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science. editor / E. Gummesson ; C. Mele ; F. Polese. Napoli, 2011.
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title = "Assessing industrial service culture and capability: Three procedures for promoting service business transformation",
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year = "2011",
language = "English",
isbn = "978-88-7431-525-3",
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booktitle = "Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science",

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Nuutinen, M, Lappalainen, I & Airola, M 2011, Assessing industrial service culture and capability: Three procedures for promoting service business transformation. in E Gummesson, C Mele & F Polese (eds), Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science. Napoli, The 2011 Naples Forum on Service, Capri, Italy, 14/06/11.

Assessing industrial service culture and capability : Three procedures for promoting service business transformation. / Nuutinen, Maaria; Lappalainen, Inka; Airola, Merja.

Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science. ed. / E. Gummesson; C. Mele; F. Polese. Napoli, 2011.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

TY - GEN

T1 - Assessing industrial service culture and capability

T2 - Three procedures for promoting service business transformation

AU - Nuutinen, Maaria

AU - Lappalainen, Inka

AU - Airola, Merja

PY - 2011

Y1 - 2011

M3 - Conference article in proceedings

SN - 978-88-7431-525-3

BT - Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science

A2 - Gummesson, E.

A2 - Mele, C.

A2 - Polese, F.

CY - Napoli

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Nuutinen M, Lappalainen I, Airola M. Assessing industrial service culture and capability: Three procedures for promoting service business transformation. In Gummesson E, Mele C, Polese F, editors, Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science. Napoli. 2011