@inproceedings{7fc1bae102b140aa9c302d8b05f3a386,
title = "Assessing industrial service culture and capability: Three procedures for promoting service business transformation",
author = "Maaria Nuutinen and Inka Lappalainen and Merja Airola",
year = "2011",
language = "English",
isbn = "978-88-7431-525-3",
editor = "E. Gummesson and C. Mele and F. Polese",
booktitle = "Proceedings of the 2011 Naples Forum on Service. Service Dominant logic, Network & Systems Theory and Service Science",
note = "The 2011 Naples Forum on Service : Service Dominant logic, Network & System Theory and Service Science: integrating three perspectives for a new service agenda ; Conference date: 14-06-2011 Through 17-06-2011",
}