Augmented Reality Based Knowledge Sharing solutions for Field Service Personnel

Research output: Contribution to journalArticleScientificpeer-review

Abstract

One particularly promising application field for augmented reality (AR) is maintenance work. AR can provide field service personnel with easy access to situationally relevant information that supports their work. Several demos and proofs of concept have previously been presented. We propose that AR has a lot of potential, especially in gathering and sharing tacit knowledge. Successful solutions are based on a thorough understanding of the maintenance work and the associated knowledge sharing requirements.
Original languageEnglish
JournalERCIM News
Issue number103
Publication statusPublished - 2015
MoE publication typeA1 Journal article-refereed

Fingerprint

Augmented reality
Personnel

Keywords

  • augmented reality
  • tacit knowledge
  • maintenance
  • user experience

Cite this

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title = "Augmented Reality Based Knowledge Sharing solutions for Field Service Personnel",
abstract = "One particularly promising application field for augmented reality (AR) is maintenance work. AR can provide field service personnel with easy access to situationally relevant information that supports their work. Several demos and proofs of concept have previously been presented. We propose that AR has a lot of potential, especially in gathering and sharing tacit knowledge. Successful solutions are based on a thorough understanding of the maintenance work and the associated knowledge sharing requirements.",
keywords = "augmented reality, tacit knowledge, maintenance, user experience",
author = "Eija Kaasinen and Susanna Aromaa and Ville Rauhala",
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journal = "ERCIM News",
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Augmented Reality Based Knowledge Sharing solutions for Field Service Personnel. / Kaasinen, Eija; Aromaa, Susanna; Rauhala, Ville.

In: ERCIM News, No. 103, 2015.

Research output: Contribution to journalArticleScientificpeer-review

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AU - Aromaa, Susanna

AU - Rauhala, Ville

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AB - One particularly promising application field for augmented reality (AR) is maintenance work. AR can provide field service personnel with easy access to situationally relevant information that supports their work. Several demos and proofs of concept have previously been presented. We propose that AR has a lot of potential, especially in gathering and sharing tacit knowledge. Successful solutions are based on a thorough understanding of the maintenance work and the associated knowledge sharing requirements.

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KW - tacit knowledge

KW - maintenance

KW - user experience

M3 - Article

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