Abstract
The baseline survey report offers an overview of existing approaches to user-centricity assessment for digital public services. Reported findings include a) user-centricity measurements for digital public services, identified in existing assessment instruments and frameworks b) identified user-centricity measurements applied locally, by the partners of H2020 project UserCentriCities as well as their needs for and expectations from user-centricity measurements.
| Original language | English |
|---|---|
| Publisher | European Union |
| Number of pages | 49 |
| Publication status | Published - 10 May 2021 |
| MoE publication type | D4 Published development or research report or study |
Keywords
- user-centric services
- citizen-centric
- local authority
- governance
- citizen participation and empowerment
