The baseline survey report offers an overview of existing approaches to user-centricity assessment for digital public services. Reported findings include a) user-centricity measurements for digital public services, identified in existing assessment instruments and frameworks b) identified user-centricity measurements applied locally, by the partners of H2020 project UserCentriCities as well as their needs for and expectations from user-centricity measurements.
|Number of pages||49|
|Publication status||Published - 10 May 2021|
|MoE publication type||D4 Published development or research report or study|
- user-centric services
- local authority
- citizen participation and empowerment