Baseline survey report: Identifying current approaches to user-centricity assessment of digital public services

Angelos Balatsas-Lekkas, Katri Grenman

    Research output: Book/ReportReport

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    Abstract

    The baseline survey report offers an overview of existing approaches to user-centricity assessment for digital public services. Reported findings include a) user-centricity measurements for digital public services, identified in existing assessment instruments and frameworks b) identified user-centricity measurements applied locally, by the partners of H2020 project UserCentriCities as well as their needs for and expectations from user-centricity measurements.
    Original languageEnglish
    PublisherEuropean Union
    Number of pages49
    Publication statusPublished - 10 May 2021
    MoE publication typeD4 Published development or research report or study

    Keywords

    • user-centric services
    • citizen-centric
    • local authority
    • governance
    • citizen participation and empowerment

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