Baseline survey report: Identifying current approaches to user-centricity assessment of digital public services

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Abstract

The baseline survey report offers an overview of existing approaches to user-centricity assessment for digital public services. Reported findings include a) user-centricity measurements for digital public services, identified in existing assessment instruments and frameworks b) identified user-centricity measurements applied locally, by the partners of H2020 project UserCentriCities as well as their needs for and expectations from user-centricity measurements.
Original languageEnglish
PublisherEuropean Union
Number of pages49
Publication statusPublished - 10 May 2021
MoE publication typeD4 Published development or research report or study

Keywords

  • user-centric services
  • citizen-centric
  • local authority
  • governance
  • citizen participation and empowerment

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