Baseline survey report: Identifying current approaches to user-centricity assessment of digital public services

Angelos Balatsas-Lekkas; Katri Grenman

Baseline survey report: Identifying current approaches to user-centricity assessment of digital public services

Angelos Balatsas-Lekkas
, Katri Grenman

Research output: Book/Report › Report

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Abstract

The baseline survey report offers an overview of existing approaches to user-centricity assessment for digital public services. Reported findings include a) user-centricity measurements for digital public services, identified in existing assessment instruments and frameworks b) identified user-centricity measurements applied locally, by the partners of H2020 project UserCentriCities as well as their needs for and expectations from user-centricity measurements.

Original language	English
Publisher	European Union
Number of pages	49
Publication status	Published - 10 May 2021
MoE publication type	D4 Published development or research report or study

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

user-centric services
citizen-centric
local authority
governance
citizen participation and empowerment

Access to Document

UCCs_D1.1-Baseline Survey Report_v1.0Final published version, 1.42 MB

https://www.usercentricities.eu/results/public-deliveables

Cite this

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abstract = "The baseline survey report offers an overview of existing approaches to user-centricity assessment for digital public services. Reported findings include a) user-centricity measurements for digital public services, identified in existing assessment instruments and frameworks b) identified user-centricity measurements applied locally, by the partners of H2020 project UserCentriCities as well as their needs for and expectations from user-centricity measurements.",

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AB - The baseline survey report offers an overview of existing approaches to user-centricity assessment for digital public services. Reported findings include a) user-centricity measurements for digital public services, identified in existing assessment instruments and frameworks b) identified user-centricity measurements applied locally, by the partners of H2020 project UserCentriCities as well as their needs for and expectations from user-centricity measurements.

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KW - governance

KW - citizen participation and empowerment

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Baseline survey report: Identifying current approaches to user-centricity assessment of digital public services

Abstract

UN SDGs

Keywords

Access to Document

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Cite this