Abstract
The new era of technology and business is forcing companies to seek new business by rendering services associated with their products and by outsourcing a number of tasks or services. In addition, companies are in the middle of a transformation process driven by rapid information technology development. In this context, the use of benchmarking could provide clear direction and methods for comparing own practices and processes with peers and for learning of the practices in relevant sectors. Moreover, service providers could exploit benchmarking approaches together with their customers when looking for development needs in the asset management practices and in the asset service initiation. In this paper, we present a systematic benchmarking framework for identifying novel asset service opportunities, for optimizing the offered service solutions and, for analysing their value creation potential. The special emphasis is in the minerals and metals processing industry. The developed benchmarking approach and tool helps to compare different sites according to their operational and maintenance characteristics and to identify potential sources of value.
Original language | English |
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Title of host publication | Engineering Assets and Public Infrastructures in the Age of Digitalization - Proceedings of the 13th World Congress on Engineering Asset Management, WCEAM 2018 |
Subtitle of host publication | Proceedings of the 13th World Congress on Engineering Asset Management |
Editors | Jayantha P. Liyanage, Joe Amadi-Echendu, Joseph Mathew |
Publisher | Springer |
Pages | 67-74 |
ISBN (Electronic) | 978-3-030-48021-9 |
ISBN (Print) | 978-3-030-48020-2 |
DOIs | |
Publication status | Published - 18 Aug 2020 |
MoE publication type | A4 Article in a conference publication |
Event | 13th World Congress on Engineering Asset Management, WCEAM 2018 - Stavanger, Norway Duration: 24 Sept 2018 → 26 Sept 2018 |
Conference
Conference | 13th World Congress on Engineering Asset Management, WCEAM 2018 |
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Abbreviated title | WCEAM 2018 |
Country/Territory | Norway |
City | Stavanger |
Period | 24/09/18 → 26/09/18 |