Boundary objects affecting customer experience (CX) in sales and delivery

Marja Liinasuo, Maiju Aikala

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Original languageEnglish
Title of host publicationUser experience and usability in complex systems - UXUS 2010-2015
Subtitle of host publicationFinal report 1/2015
Place of PublicationTampere
Pages193-196
ISBN (Electronic)978-952-238-147-7
Publication statusPublished - 2015
MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

Publication series

NameFIMECC Publication Series
PublisherFIMECC Oy
Number8
ISSN (Print)2342-2688
ISSN (Electronic)2342-2696

Cite this

Liinasuo, M., & Aikala, M. (2015). Boundary objects affecting customer experience (CX) in sales and delivery. In User experience and usability in complex systems - UXUS 2010-2015: Final report 1/2015 (pp. 193-196). Tampere. FIMECC Publications Series, No. 8
Liinasuo, Marja ; Aikala, Maiju. / Boundary objects affecting customer experience (CX) in sales and delivery. User experience and usability in complex systems - UXUS 2010-2015: Final report 1/2015. Tampere, 2015. pp. 193-196 (FIMECC Publications Series; No. 8).
@inbook{6b2def87e7d64b01859930da0dc3f2a0,
title = "Boundary objects affecting customer experience (CX) in sales and delivery",
author = "Marja Liinasuo and Maiju Aikala",
note = "SDA: MIP: Design for Life Project: 100379",
year = "2015",
language = "English",
isbn = "978-952-238-146-0",
series = "FIMECC Publication Series",
publisher = "FIMECC Oy",
number = "8",
pages = "193--196",
booktitle = "User experience and usability in complex systems - UXUS 2010-2015",

}

Liinasuo, M & Aikala, M 2015, Boundary objects affecting customer experience (CX) in sales and delivery. in User experience and usability in complex systems - UXUS 2010-2015: Final report 1/2015. Tampere, FIMECC Publications Series, no. 8, pp. 193-196.

Boundary objects affecting customer experience (CX) in sales and delivery. / Liinasuo, Marja; Aikala, Maiju.

User experience and usability in complex systems - UXUS 2010-2015: Final report 1/2015. Tampere, 2015. p. 193-196 (FIMECC Publications Series; No. 8).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

TY - CHAP

T1 - Boundary objects affecting customer experience (CX) in sales and delivery

AU - Liinasuo, Marja

AU - Aikala, Maiju

N1 - SDA: MIP: Design for Life Project: 100379

PY - 2015

Y1 - 2015

M3 - Chapter or book article

SN - 978-952-238-146-0

T3 - FIMECC Publication Series

SP - 193

EP - 196

BT - User experience and usability in complex systems - UXUS 2010-2015

CY - Tampere

ER -

Liinasuo M, Aikala M. Boundary objects affecting customer experience (CX) in sales and delivery. In User experience and usability in complex systems - UXUS 2010-2015: Final report 1/2015. Tampere. 2015. p. 193-196. (FIMECC Publications Series; No. 8).