Boundary objects affecting customer experience (CX) in sales and delivery

Marja Liinasuo, Maiju Aikala

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

    Original languageEnglish
    Title of host publicationUser experience and usability in complex systems - UXUS 2010-2015
    Subtitle of host publicationFinal report 1/2015
    Place of PublicationTampere
    Pages193-196
    ISBN (Electronic)978-952-238-147-7
    Publication statusPublished - 2015
    MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

    Publication series

    SeriesFIMECC Publications Series
    Number8
    ISSN2342-2688

    Cite this

    Liinasuo, M., & Aikala, M. (2015). Boundary objects affecting customer experience (CX) in sales and delivery. In User experience and usability in complex systems - UXUS 2010-2015: Final report 1/2015 (pp. 193-196). Tampere. FIMECC Publications Series, No. 8
    Liinasuo, Marja ; Aikala, Maiju. / Boundary objects affecting customer experience (CX) in sales and delivery. User experience and usability in complex systems - UXUS 2010-2015: Final report 1/2015. Tampere, 2015. pp. 193-196 (FIMECC Publications Series; No. 8).
    @inbook{6b2def87e7d64b01859930da0dc3f2a0,
    title = "Boundary objects affecting customer experience (CX) in sales and delivery",
    author = "Marja Liinasuo and Maiju Aikala",
    note = "SDA: MIP: Design for Life Project: 100379",
    year = "2015",
    language = "English",
    isbn = "978-952-238-146-0",
    series = "FIMECC Publications Series",
    number = "8",
    pages = "193--196",
    booktitle = "User experience and usability in complex systems - UXUS 2010-2015",

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    Liinasuo, M & Aikala, M 2015, Boundary objects affecting customer experience (CX) in sales and delivery. in User experience and usability in complex systems - UXUS 2010-2015: Final report 1/2015. Tampere, FIMECC Publications Series, no. 8, pp. 193-196.

    Boundary objects affecting customer experience (CX) in sales and delivery. / Liinasuo, Marja; Aikala, Maiju.

    User experience and usability in complex systems - UXUS 2010-2015: Final report 1/2015. Tampere, 2015. p. 193-196 (FIMECC Publications Series; No. 8).

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

    TY - CHAP

    T1 - Boundary objects affecting customer experience (CX) in sales and delivery

    AU - Liinasuo, Marja

    AU - Aikala, Maiju

    N1 - SDA: MIP: Design for Life Project: 100379

    PY - 2015

    Y1 - 2015

    M3 - Chapter or book article

    SN - 978-952-238-146-0

    T3 - FIMECC Publications Series

    SP - 193

    EP - 196

    BT - User experience and usability in complex systems - UXUS 2010-2015

    CY - Tampere

    ER -

    Liinasuo M, Aikala M. Boundary objects affecting customer experience (CX) in sales and delivery. In User experience and usability in complex systems - UXUS 2010-2015: Final report 1/2015. Tampere. 2015. p. 193-196. (FIMECC Publications Series; No. 8).