Boundary Objects in Sales and Delivery Process

Marja Liinasuo, Maiju Aikala

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Sales and delivery process is one means to support customer's positive (user) experience, facilitating an efficient process proceeding and good customer-supplier relationship also after the process. We studied the role and content of boundary objects by investigating them within the concrete framework of sales and delivery process phases, each with objectives defined differently for the contributing parties of supplier and customer. The process phases as well as the objectives and boundary objects in each phase were identified by interviewing professionals performing conceptual or field work in a company selling machinery to process industry globally. Furthermore, boundary objects are scrutinised from the perspective of categorisation created in this study. As a result, the type of boundary objects which is expected to be designed the best was found to be the one requiring development the most as well.
Original languageEnglish
Title of host publicationECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015
PublisherAssociation for Computing Machinery ACM
ISBN (Print)978-1-4503-3612-3
DOIs
Publication statusPublished - 2015
MoE publication typeA4 Article in a conference publication
Event33rd European Conference on Cognitive Ergonomics, ECCE 2015 - Warsaw, Poland
Duration: 1 Jul 20153 Jul 2015
Conference number: 33

Conference

Conference33rd European Conference on Cognitive Ergonomics, ECCE 2015
Abbreviated titleECCE 2015
CountryPoland
CityWarsaw
Period1/07/153/07/15

Fingerprint

Sales
Machinery
Industry
Concretes

Keywords

  • boundary object
  • touchpoint
  • user experience
  • sales
  • delivery

Cite this

Liinasuo, M., & Aikala, M. (2015). Boundary Objects in Sales and Delivery Process. In ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015 [16] Association for Computing Machinery ACM. https://doi.org/10.1145/2788412.2788428
Liinasuo, Marja ; Aikala, Maiju. / Boundary Objects in Sales and Delivery Process. ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015. Association for Computing Machinery ACM, 2015.
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Liinasuo, M & Aikala, M 2015, Boundary Objects in Sales and Delivery Process. in ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015., 16, Association for Computing Machinery ACM, 33rd European Conference on Cognitive Ergonomics, ECCE 2015, Warsaw, Poland, 1/07/15. https://doi.org/10.1145/2788412.2788428

Boundary Objects in Sales and Delivery Process. / Liinasuo, Marja; Aikala, Maiju.

ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015. Association for Computing Machinery ACM, 2015. 16.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Liinasuo M, Aikala M. Boundary Objects in Sales and Delivery Process. In ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015. Association for Computing Machinery ACM. 2015. 16 https://doi.org/10.1145/2788412.2788428