Bridging the gab between technical and human elements in digital service innovation

Juha Häikiö, Kaisa Koskela-Huotari

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    Creating and establishing a successful innovation is challenging and many attempts fail. Despite of the complex nature of the phenomenon, previous literature often tends to limit its focus on either to the technical elements or human elements related to an innovation. Current research-in-progress paper aims to avoid this 'either-or' thinking and rather examine the roles, impact and mutual interaction of both, technical and human elements, in order to further understand the successful emergence of a digital service innovation, i.e. a novel value co-creation practice enabled by a digital infrastructure. To achieve this we draw from three separate fields: service ecosystem perspective, information technology (IT) perspective and actor-network theory. The paper presents a plan for future empirical study and provides initial description of a case study about establishing a digital shopping solution in a small brick and mortar convenience store in Northern Finland.
    Original languageEnglish
    Title of host publicationThe 27th Bled eConference eEcosystems
    PublisherFakulteta za organizacijske vede Kranj, Založba Moderna organizacija
    Number of pages10
    ISBN (Print)978-9-6123-2276-2
    Publication statusPublished - 2014
    MoE publication typeA4 Article in a conference publication
    Event27th Bled eConference : eEcosystems - Bled, Slovenia
    Duration: 1 Jun 20145 Jun 2014
    Conference number: 27


    Conference27th Bled eConference


    • innovation
    • IT artefacts
    • service ecosystems
    • actor-network theory
    • digitalization


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