Bridging the gab between technical and human elements in digital service innovation

Juha Häikiö, Kaisa Koskela-Huotari

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Creating and establishing a successful innovation is challenging and many attempts fail. Despite of the complex nature of the phenomenon, previous literature often tends to limit its focus on either to the technical elements or human elements related to an innovation. Current research-in-progress paper aims to avoid this 'either-or' thinking and rather examine the roles, impact and mutual interaction of both, technical and human elements, in order to further understand the successful emergence of a digital service innovation, i.e. a novel value co-creation practice enabled by a digital infrastructure. To achieve this we draw from three separate fields: service ecosystem perspective, information technology (IT) perspective and actor-network theory. The paper presents a plan for future empirical study and provides initial description of a case study about establishing a digital shopping solution in a small brick and mortar convenience store in Northern Finland.
Original languageEnglish
Title of host publicationProceedings, Research Volume
Subtitle of host publication27th Bled eConference "eEcosystems" 2014
PublisherFakulteta za organizacijske vede Kranj, Zalozba Moderna organizacija
Number of pages10
ISBN (Print)978-9-6123-2276-2
Publication statusPublished - 2014
MoE publication typeA4 Article in a conference publication
Event27th Bled eConference : eEcosystems - Bled, Slovenia
Duration: 1 Jun 20145 Jun 2014
Conference number: 27

Conference

Conference27th Bled eConference
CountrySlovenia
CityBled
Period1/06/145/06/14

Fingerprint

Service innovation
Innovation
Finland
Convenience stores
Ecosystem services
Empirical study
Value co-creation
Shopping
Actor-network theory
Interaction

Keywords

  • innovation
  • IT artefacts
  • service ecosystems
  • actor-network theory
  • digitalization

Cite this

Häikiö, J., & Koskela-Huotari, K. (2014). Bridging the gab between technical and human elements in digital service innovation. In Proceedings, Research Volume: 27th Bled eConference "eEcosystems" 2014 Fakulteta za organizacijske vede Kranj, Zalozba Moderna organizacija.
Häikiö, Juha ; Koskela-Huotari, Kaisa. / Bridging the gab between technical and human elements in digital service innovation. Proceedings, Research Volume: 27th Bled eConference "eEcosystems" 2014. Fakulteta za organizacijske vede Kranj, Zalozba Moderna organizacija, 2014.
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Häikiö, J & Koskela-Huotari, K 2014, Bridging the gab between technical and human elements in digital service innovation. in Proceedings, Research Volume: 27th Bled eConference "eEcosystems" 2014. Fakulteta za organizacijske vede Kranj, Zalozba Moderna organizacija, 27th Bled eConference , Bled, Slovenia, 1/06/14.

Bridging the gab between technical and human elements in digital service innovation. / Häikiö, Juha; Koskela-Huotari, Kaisa.

Proceedings, Research Volume: 27th Bled eConference "eEcosystems" 2014. Fakulteta za organizacijske vede Kranj, Zalozba Moderna organizacija, 2014.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Häikiö J, Koskela-Huotari K. Bridging the gab between technical and human elements in digital service innovation. In Proceedings, Research Volume: 27th Bled eConference "eEcosystems" 2014. Fakulteta za organizacijske vede Kranj, Zalozba Moderna organizacija. 2014