Bridging the gab between technical and human elements in digital service innovation

Juha Häikiö, Kaisa Koskela-Huotari

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    Creating and establishing a successful innovation is challenging and many attempts fail. Despite of the complex nature of the phenomenon, previous literature often tends to limit its focus on either to the technical elements or human elements related to an innovation. Current research-in-progress paper aims to avoid this 'either-or' thinking and rather examine the roles, impact and mutual interaction of both, technical and human elements, in order to further understand the successful emergence of a digital service innovation, i.e. a novel value co-creation practice enabled by a digital infrastructure. To achieve this we draw from three separate fields: service ecosystem perspective, information technology (IT) perspective and actor-network theory. The paper presents a plan for future empirical study and provides initial description of a case study about establishing a digital shopping solution in a small brick and mortar convenience store in Northern Finland.
    Original languageEnglish
    Title of host publicationProceedings, Research Volume
    Subtitle of host publication27th Bled eConference "eEcosystems" 2014
    PublisherFakulteta za organizacijske vede Kranj, Zalozba Moderna organizacija
    Number of pages10
    ISBN (Print)978-9-6123-2276-2
    Publication statusPublished - 2014
    MoE publication typeA4 Article in a conference publication
    Event27th Bled eConference : eEcosystems - Bled, Slovenia
    Duration: 1 Jun 20145 Jun 2014
    Conference number: 27

    Conference

    Conference27th Bled eConference
    CountrySlovenia
    CityBled
    Period1/06/145/06/14

    Fingerprint

    Service innovation
    Innovation
    Finland
    Convenience stores
    Ecosystem services
    Empirical study
    Value co-creation
    Shopping
    Actor-network theory
    Interaction

    Keywords

    • innovation
    • IT artefacts
    • service ecosystems
    • actor-network theory
    • digitalization

    Cite this

    Häikiö, J., & Koskela-Huotari, K. (2014). Bridging the gab between technical and human elements in digital service innovation. In Proceedings, Research Volume: 27th Bled eConference "eEcosystems" 2014 Fakulteta za organizacijske vede Kranj, Zalozba Moderna organizacija.
    Häikiö, Juha ; Koskela-Huotari, Kaisa. / Bridging the gab between technical and human elements in digital service innovation. Proceedings, Research Volume: 27th Bled eConference "eEcosystems" 2014. Fakulteta za organizacijske vede Kranj, Zalozba Moderna organizacija, 2014.
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    title = "Bridging the gab between technical and human elements in digital service innovation",
    abstract = "Creating and establishing a successful innovation is challenging and many attempts fail. Despite of the complex nature of the phenomenon, previous literature often tends to limit its focus on either to the technical elements or human elements related to an innovation. Current research-in-progress paper aims to avoid this 'either-or' thinking and rather examine the roles, impact and mutual interaction of both, technical and human elements, in order to further understand the successful emergence of a digital service innovation, i.e. a novel value co-creation practice enabled by a digital infrastructure. To achieve this we draw from three separate fields: service ecosystem perspective, information technology (IT) perspective and actor-network theory. The paper presents a plan for future empirical study and provides initial description of a case study about establishing a digital shopping solution in a small brick and mortar convenience store in Northern Finland.",
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    Häikiö, J & Koskela-Huotari, K 2014, Bridging the gab between technical and human elements in digital service innovation. in Proceedings, Research Volume: 27th Bled eConference "eEcosystems" 2014. Fakulteta za organizacijske vede Kranj, Zalozba Moderna organizacija, 27th Bled eConference , Bled, Slovenia, 1/06/14.

    Bridging the gab between technical and human elements in digital service innovation. / Häikiö, Juha; Koskela-Huotari, Kaisa.

    Proceedings, Research Volume: 27th Bled eConference "eEcosystems" 2014. Fakulteta za organizacijske vede Kranj, Zalozba Moderna organizacija, 2014.

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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    N2 - Creating and establishing a successful innovation is challenging and many attempts fail. Despite of the complex nature of the phenomenon, previous literature often tends to limit its focus on either to the technical elements or human elements related to an innovation. Current research-in-progress paper aims to avoid this 'either-or' thinking and rather examine the roles, impact and mutual interaction of both, technical and human elements, in order to further understand the successful emergence of a digital service innovation, i.e. a novel value co-creation practice enabled by a digital infrastructure. To achieve this we draw from three separate fields: service ecosystem perspective, information technology (IT) perspective and actor-network theory. The paper presents a plan for future empirical study and provides initial description of a case study about establishing a digital shopping solution in a small brick and mortar convenience store in Northern Finland.

    AB - Creating and establishing a successful innovation is challenging and many attempts fail. Despite of the complex nature of the phenomenon, previous literature often tends to limit its focus on either to the technical elements or human elements related to an innovation. Current research-in-progress paper aims to avoid this 'either-or' thinking and rather examine the roles, impact and mutual interaction of both, technical and human elements, in order to further understand the successful emergence of a digital service innovation, i.e. a novel value co-creation practice enabled by a digital infrastructure. To achieve this we draw from three separate fields: service ecosystem perspective, information technology (IT) perspective and actor-network theory. The paper presents a plan for future empirical study and provides initial description of a case study about establishing a digital shopping solution in a small brick and mortar convenience store in Northern Finland.

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    KW - IT artefacts

    KW - service ecosystems

    KW - actor-network theory

    KW - digitalization

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    BT - Proceedings, Research Volume

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    Häikiö J, Koskela-Huotari K. Bridging the gab between technical and human elements in digital service innovation. In Proceedings, Research Volume: 27th Bled eConference "eEcosystems" 2014. Fakulteta za organizacijske vede Kranj, Zalozba Moderna organizacija. 2014