Building 'glocal' service networks for internationalisation and growth

Taru Hakanen, Tiina Valjakka, Outi Kettunen, Katariina Palomäki, Katri Valkokari

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    This paper brings together theoretical premises of service networks and entry modes used by companies in internationalisation. It explores how companies organise and manage so called 'glocal' service networks when combining global and local aspects in downstream service networks. This paper analyses three medium-sized industrial companies and their sales and distribution networks, identifies challenges that the companies face in building and managing glocal service networks, and outlines themes to be addressed with further research. Finally, it concludes emphasizing relational business practices when companies aim at internationalisation and growth via glocal service networks.
    Original languageEnglish
    Title of host publicationProceedings of 24th Annual RESER Conference 2014
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    ISBN (Print)978-951-38-7436-0
    Publication statusPublished - 2014
    MoE publication typeA4 Article in a conference publication
    Event24th Annual RESER Conference, RESER 2014: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare - Helsinki, Finland
    Duration: 11 Sept 201413 Sept 2014
    Conference number: 24


    Conference24th Annual RESER Conference, RESER 2014
    Abbreviated titleRESER 2014


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