@inproceedings{e6f80c7e8bfd4264b87c26daab2b291f,
title = "Business Process Requirements Elicitation through Process Modelling and Simulation",
keywords = "business process modelling and simulation, communication, customer involvement, requirements elicitation",
author = "Rita Lavikka and Riitta Smeds and Miia Jaatinen",
year = "2008",
language = "English",
isbn = "978-951-22-9547-0",
editor = "Riitta Smeds",
booktitle = "Innovations in networks : proceedings of the APMS 2008 Conference",
publisher = "Helsinki University of Technology",
address = "Finland",
}