Can service innovations be procured? An analysis of impacts and challenges in the procurement of innovation in social services

Antti Pelkonen (Corresponding Author), Ville Valovirta

Research output: Contribution to journalArticleScientificpeer-review

7 Citations (Scopus)

Abstract

This paper addresses the challenges that arise when service innovations are being promoted through public procurement. The academic and policy debate on public procurement of innovation has recently been very vivid, but it has mostly focused on procurement of technologies and tangible goods while considerably less attention has been paid to public procurement of innovation in services. By drawing on conceptual tools from the literature on service innovation and public procurement of innovation, the paper examines an empirical case of procurement of social services for substance abusers carried out by the city of Helsinki, Finland. In particular, the article analyzes whether the characteristics of services and service innovation are compatible with processes and requirements of public procurement. The article shows that service innovations can be procured, but the features of services and service innovation such as intangibility, interactivity, and difficulty to measure the impacts of new services affect the procurement process and set particular requirements for it.
Original languageEnglish
Pages (from-to)384-402
JournalInnovation
Volume28
Issue number3
DOIs
Publication statusPublished - 2015
MoE publication typeA1 Journal article-refereed

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mobile social services
innovation
Innovation
social service
services
analysis
Service innovation
Social services
Procurement
Public procurement
interactive media
Finland
public procurement

Keywords

  • innovation
  • public procurement
  • service innovation
  • services
  • social services

Cite this

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Can service innovations be procured? An analysis of impacts and challenges in the procurement of innovation in social services. / Pelkonen, Antti (Corresponding Author); Valovirta, Ville.

In: Innovation, Vol. 28, No. 3, 2015, p. 384-402.

Research output: Contribution to journalArticleScientificpeer-review

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