The development of an innovative service concept and
superior customer value is a key
success factor in the current business environment. In
parallel with new service development,
companies need to develop innovative business models to
create value for the
services. A key question in this development is what kind
of capabilities companies can
use to develop their knowledge-intensive services and
service-based business models.
The aim of the study presented in this paper is to
identify and categorize the key capabilities
needed. The empirical research consists of qualitative
conducted in five companies currently developing their
service business. As a result, the
study presents a classification of the types of
capabilities in service business development.
This classification helps companies create and acquire
the necessary capabilities
and develop service-based business models.
|Conference||VTT Symposium on Service Innovation|
|Period||18/08/11 → 18/08/11|