@inproceedings{81cead91495d4b84b9f448d71108562f,
title = "Capabilities in developing knowledgeintensive service business",
abstract = "The development of an innovative service concept and superior customer value is a key success factor in the current business environment. In parallel with new service development, companies need to develop innovative business models to create value for the services. A key question in this development is what kind of capabilities companies can use to develop their knowledge-intensive services and service-based business models. The aim of the study presented in this paper is to identify and categorize the key capabilities needed. The empirical research consists of qualitative semi-structured interviews conducted in five companies currently developing their service business. As a result, the study presents a classification of the types of capabilities in service business development. This classification helps companies create and acquire the necessary capabilities and develop service-based business models.",
author = "Arto Wallin and Teea Palo",
year = "2011",
language = "English",
series = "VTT Symposium",
publisher = "VTT Technical Research Centre of Finland",
number = "271",
pages = "62--72",
booktitle = "VTT Symposium on Service Innovation",
address = "Finland",
note = "VTT Symposium on Service Innovation ; Conference date: 18-08-2011 Through 18-08-2011",
}