Capabilities in developing knowledgeintensive service business

Arto Wallin, Teea Palo

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

The development of an innovative service concept and superior customer value is a key success factor in the current business environment. In parallel with new service development, companies need to develop innovative business models to create value for the services. A key question in this development is what kind of capabilities companies can use to develop their knowledge-intensive services and service-based business models. The aim of the study presented in this paper is to identify and categorize the key capabilities needed. The empirical research consists of qualitative semi-structured interviews conducted in five companies currently developing their service business. As a result, the study presents a classification of the types of capabilities in service business development. This classification helps companies create and acquire the necessary capabilities and develop service-based business models.
Original languageEnglish
Title of host publicationVTT Symposium on Service Innovation
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages62-72
Publication statusPublished - 2011
MoE publication typeA4 Article in a conference publication
EventVTT Symposium on Service Innovation - Espoo, Finland
Duration: 18 Aug 201118 Aug 2011

Publication series

NameVTT Symposium
PublisherVTT
Number271
ISSN (Print)0357–9387
ISSN (Electronic)1455–0873

Conference

ConferenceVTT Symposium on Service Innovation
CountryFinland
CityEspoo
Period18/08/1118/08/11

Fingerprint

Service business
Business model
Business environment
Structured interview
Business development
Customer value
New service development
Empirical research
Key success factors
Knowledge-intensive services

Cite this

Wallin, A., & Palo, T. (2011). Capabilities in developing knowledgeintensive service business. In VTT Symposium on Service Innovation (pp. 62-72). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 271
Wallin, Arto ; Palo, Teea. / Capabilities in developing knowledgeintensive service business. VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. pp. 62-72 (VTT Symposium; No. 271).
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Wallin, A & Palo, T 2011, Capabilities in developing knowledgeintensive service business. in VTT Symposium on Service Innovation. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 271, pp. 62-72, VTT Symposium on Service Innovation, Espoo, Finland, 18/08/11.

Capabilities in developing knowledgeintensive service business. / Wallin, Arto; Palo, Teea.

VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. p. 62-72 (VTT Symposium; No. 271).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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T1 - Capabilities in developing knowledgeintensive service business

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AU - Palo, Teea

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N2 - The development of an innovative service concept and superior customer value is a key success factor in the current business environment. In parallel with new service development, companies need to develop innovative business models to create value for the services. A key question in this development is what kind of capabilities companies can use to develop their knowledge-intensive services and service-based business models. The aim of the study presented in this paper is to identify and categorize the key capabilities needed. The empirical research consists of qualitative semi-structured interviews conducted in five companies currently developing their service business. As a result, the study presents a classification of the types of capabilities in service business development. This classification helps companies create and acquire the necessary capabilities and develop service-based business models.

AB - The development of an innovative service concept and superior customer value is a key success factor in the current business environment. In parallel with new service development, companies need to develop innovative business models to create value for the services. A key question in this development is what kind of capabilities companies can use to develop their knowledge-intensive services and service-based business models. The aim of the study presented in this paper is to identify and categorize the key capabilities needed. The empirical research consists of qualitative semi-structured interviews conducted in five companies currently developing their service business. As a result, the study presents a classification of the types of capabilities in service business development. This classification helps companies create and acquire the necessary capabilities and develop service-based business models.

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BT - VTT Symposium on Service Innovation

PB - VTT Technical Research Centre of Finland

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Wallin A, Palo T. Capabilities in developing knowledgeintensive service business. In VTT Symposium on Service Innovation. Espoo: VTT Technical Research Centre of Finland. 2011. p. 62-72. (VTT Symposium; No. 271).