Case Konecranes: The use of a haptic controller in remote operation

Automation is unquestionably a megatrend in the container-handling industry, but it is not the only way to improve productivity and safety. Manned cranes are still in the majority in container terminals. By de-coupling the operator and crane, the operator can work in a safe and ergonomic office environment. The remote operator can operate different cranes at different times, which eliminates the operator's idle time. Remote operation can produce significant productivity increases and improve employee safety and satisfaction. An operator working remotely is not in direct touch with the machine, so some of the natural human-machine touch and feel is lost. In the DIMECC S-STEP program, we had an opportunity to study the use of new technology in giving a better user experience in remote-controlled crane operation. The overall objective for Konecranes was to study whether haptic feedback could overcome the challenges that are caused by the nature of operating remotely.