Abstract
A transition towards a customer-orientated health care service system requires a broader socio-technical and paradigmatic change. The current service system includes established practices which make the paradigmatic changes appear difficult to health care professionals and customers. By using multi-level perspective, social innovation and a chronic care model, we have examined these factors and analysed the challenges from the perspective of two case studies: an integrated care system and the primary health care. As a result, new services, a shared vision, linked development activities, changes in the mindsets and empowering customers to manage their health and participate in developing activities are necessary.
Original language | English |
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Title of host publication | Proceedings of 24th Annual RESER Conference 2014 |
Publisher | VTT Technical Research Centre of Finland |
Pages | 903-914 |
ISBN (Print) | 978-951-38-7436-0 |
Publication status | Published - 2014 |
MoE publication type | B3 Non-refereed article in conference proceedings |
Event | 24th Annual RESER Conference, RESER 2014: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare - Helsinki, Finland Duration: 11 Sept 2014 → 13 Sept 2014 Conference number: 24 |
Conference
Conference | 24th Annual RESER Conference, RESER 2014 |
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Abbreviated title | RESER 2014 |
Country/Territory | Finland |
City | Helsinki |
Period | 11/09/14 → 13/09/14 |
Keywords
- health care
- innovations
- service innovation
- social innovation
- systemic change
- multi-level perspective