Challenges of customer oriented health care service models: perspectives from the renewal of a primary health care and integrated care system

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

    Abstract

    A transition towards a customer-orientated health care service system requires a broader socio-technical and paradigmatic change. The current service system includes established practices which make the paradigmatic changes appear difficult to health care professionals and customers. By using multi-level perspective, social innovation and a chronic care model, we have examined these factors and analysed the challenges from the perspective of two case studies: an integrated care system and the primary health care. As a result, new services, a shared vision, linked development activities, changes in the mindsets and empowering customers to manage their health and participate in developing activities are necessary.
    Original languageEnglish
    Title of host publicationProceedings of 24th Annual RESER Conference 2014
    PublisherVTT Technical Research Centre of Finland
    Pages903-914
    ISBN (Print)978-951-38-7436-0
    Publication statusPublished - 2014
    MoE publication typeB3 Non-refereed article in conference proceedings
    Event24th Annual RESER Conference, RESER 2014: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare - Helsinki, Finland
    Duration: 11 Sept 201413 Sept 2014
    Conference number: 24

    Conference

    Conference24th Annual RESER Conference, RESER 2014
    Abbreviated titleRESER 2014
    Country/TerritoryFinland
    CityHelsinki
    Period11/09/1413/09/14

    Keywords

    • health care
    • innovations
    • service innovation
    • social innovation
    • systemic change
    • multi-level perspective

    Fingerprint

    Dive into the research topics of 'Challenges of customer oriented health care service models: perspectives from the renewal of a primary health care and integrated care system'. Together they form a unique fingerprint.

    Cite this