Abstract
A transition towards a customer-orientated health care
service system requires
a broader socio-technical and paradigmatic change. The
current
service system includes established practices which make
the paradigmatic
changes appear difficult to health care professionals and
customers. By
using multi-level perspective, social innovation and a
chronic care model,
we have examined these factors and analysed the
challenges from the
perspective of two case studies: an integrated care
system and the primary
health care. As a result, new services, a shared vision,
linked development
activities, changes in the mindsets and empowering
customers to
manage their health and participate in developing
activities are necessary.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of 24th Annual RESER Conferenc e 2014 |
| Publisher | VTT Technical Research Centre of Finland |
| Pages | 903-914 |
| ISBN (Print) | 978-951-38-7436-0 |
| Publication status | Published - 2014 |
| MoE publication type | B3 Non-refereed article in conference proceedings |
| Event | 24th Annual RESER Conference, RESER 2014: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare - Helsinki, Finland Duration: 11 Sep 2014 → 13 Sep 2014 Conference number: 24 |
Conference
| Conference | 24th Annual RESER Conference, RESER 2014 |
|---|---|
| Abbreviated title | RESER 2014 |
| Country | Finland |
| City | Helsinki |
| Period | 11/09/14 → 13/09/14 |
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Keywords
- health care
- innovations
- service innovation
- social innovation
- systemic change
- multi-level perspective
Cite this
Leväsluoto, J., Määttä, H., Hyytinen, K., Kohl, J., & Toivonen, M. (2014). Challenges of customer oriented health care service models : perspectives from the renewal of a primary health care and integrated care system. In Proceedings of 24th Annual RESER Conferenc e 2014 (pp. 903-914). VTT Technical Research Centre of Finland.