Abstract
| Original language | English |
|---|---|
| Title of host publication | Proceedings of 24th Annual RESER Conferenc e 2014 |
| Publisher | VTT Technical Research Centre of Finland |
| Pages | 903-914 |
| ISBN (Print) | 978-951-38-7436-0 |
| Publication status | Published - 2014 |
| MoE publication type | B3 Non-refereed article in conference proceedings |
| Event | 24th Annual RESER Conference, RESER 2014: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare - Helsinki, Finland Duration: 11 Sep 2014 → 13 Sep 2014 Conference number: 24 |
Conference
| Conference | 24th Annual RESER Conference, RESER 2014 |
|---|---|
| Abbreviated title | RESER 2014 |
| Country | Finland |
| City | Helsinki |
| Period | 11/09/14 → 13/09/14 |
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Keywords
- health care
- innovations
- service innovation
- social innovation
- systemic change
- multi-level perspective
Cite this
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Challenges of customer oriented health care service models : perspectives from the renewal of a primary health care and integrated care system. / Leväsluoto, Johanna; Määttä, Hannamaija; Hyytinen, Kirsi; Kohl, Johanna; Toivonen, Marja.
Proceedings of 24th Annual RESER Conferenc e 2014. VTT Technical Research Centre of Finland, 2014. p. 903-914.Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific
TY - GEN
T1 - Challenges of customer oriented health care service models : perspectives from the renewal of a primary health care and integrated care system
AU - Leväsluoto, Johanna
AU - Määttä, Hannamaija
AU - Hyytinen, Kirsi
AU - Kohl, Johanna
AU - Toivonen, Marja
PY - 2014
Y1 - 2014
N2 - A transition towards a customer-orientated health care service system requires a broader socio-technical and paradigmatic change. The current service system includes established practices which make the paradigmatic changes appear difficult to health care professionals and customers. By using multi-level perspective, social innovation and a chronic care model, we have examined these factors and analysed the challenges from the perspective of two case studies: an integrated care system and the primary health care. As a result, new services, a shared vision, linked development activities, changes in the mindsets and empowering customers to manage their health and participate in developing activities are necessary.
AB - A transition towards a customer-orientated health care service system requires a broader socio-technical and paradigmatic change. The current service system includes established practices which make the paradigmatic changes appear difficult to health care professionals and customers. By using multi-level perspective, social innovation and a chronic care model, we have examined these factors and analysed the challenges from the perspective of two case studies: an integrated care system and the primary health care. As a result, new services, a shared vision, linked development activities, changes in the mindsets and empowering customers to manage their health and participate in developing activities are necessary.
KW - health care
KW - innovations
KW - service innovation
KW - social innovation
KW - systemic change
KW - multi-level perspective
M3 - Conference article in proceedings
SN - 978-951-38-7436-0
SP - 903
EP - 914
BT - Proceedings of 24th Annual RESER Conferenc e 2014
PB - VTT Technical Research Centre of Finland
ER -