Challenges of performance measurement and management in public healthcare services

M. Saunila, J. Ukko, Pasi Rusila, H. Rantanen

Research output: Contribution to journalArticleScientificpeer-review

2 Citations (Scopus)

Abstract

This paper aims to identify the specific problems that healthcare organisations face when designing performance measurement and management. The research has been carried out using the qualitative research approach. The findings of the study are based on ten interviews with 22 key persons working in different positions in the basic social and healthcare sector in the Päijät-Häme region in Finland. A large portion of prior research consists of performance measurement and management in the public sector in general. This paper contributes to the prior research by presenting some insights especially in performance measurement and management in healthcare services. Various challenges faced in the designing of performance measurement and management are discussed.
Original languageEnglish
Pages (from-to)181-195
JournalWorld Review of Entrepreneurship, Management and Sustainable Development
Volume8
Issue number2
DOIs
Publication statusPublished - 2012
MoE publication typeA1 Journal article-refereed

Fingerprint

Performance measurement
Health care services
Performance management
Qualitative research
Finland
Public sector
Healthcare
Health care organization

Keywords

  • Challenge
  • healthcare
  • management
  • performance measurement
  • service

Cite this

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Challenges of performance measurement and management in public healthcare services. / Saunila, M.; Ukko, J.; Rusila, Pasi; Rantanen, H.

In: World Review of Entrepreneurship, Management and Sustainable Development, Vol. 8, No. 2, 2012, p. 181-195.

Research output: Contribution to journalArticleScientificpeer-review

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KW - performance measurement

KW - service

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