Co-creating a digital service for small business owners' finance management

    Research output: Contribution to journalArticleScientificpeer-review

    Abstract

    This paper presents a small-scale qualitative study exploring the everyday finance management of small business owners. The study was conducted by carrying out contextual interviews, combining the approach of business and social sciences. Insights from five study cases were utilised in cocreating a novel digital service targeted to facilitate finance management in the areas identified as challenging or lacking suitable services. The benefits and challenges of the co-creation process are also discussed. The findings increase the current understanding and bring practical implications to the understudied area of co-creation of financial services. For example, the needs for integration service offering and should be supported better. Gamification and social aspects, as well as, the need for mobile use, are seen as interesting elements for future research.
    Original languageEnglish
    Pages (from-to)57-70
    JournalJournal of Innovation Management
    Volume3
    Issue number3
    Publication statusPublished - 2015
    MoE publication typeA1 Journal article-refereed

    Fingerprint

    Small business
    Co-creation
    Owners
    Finance
    Financial services
    Qualitative study
    Service integration
    Social sciences

    Keywords

    • co-creation
    • service development
    • novel digital services
    • financial services

    Cite this

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    title = "Co-creating a digital service for small business owners' finance management",
    abstract = "This paper presents a small-scale qualitative study exploring the everyday finance management of small business owners. The study was conducted by carrying out contextual interviews, combining the approach of business and social sciences. Insights from five study cases were utilised in cocreating a novel digital service targeted to facilitate finance management in the areas identified as challenging or lacking suitable services. The benefits and challenges of the co-creation process are also discussed. The findings increase the current understanding and bring practical implications to the understudied area of co-creation of financial services. For example, the needs for integration service offering and should be supported better. Gamification and social aspects, as well as, the need for mobile use, are seen as interesting elements for future research.",
    keywords = "co-creation, service development, novel digital services, financial services",
    author = "P{\"a}ivi Heikkil{\"a} and Maria Antikainen",
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    Co-creating a digital service for small business owners' finance management. / Heikkilä, Päivi; Antikainen, Maria.

    In: Journal of Innovation Management, Vol. 3, No. 3, 2015, p. 57-70.

    Research output: Contribution to journalArticleScientificpeer-review

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    AU - Antikainen, Maria

    N1 - SDA: MIP: Design for Life

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    AB - This paper presents a small-scale qualitative study exploring the everyday finance management of small business owners. The study was conducted by carrying out contextual interviews, combining the approach of business and social sciences. Insights from five study cases were utilised in cocreating a novel digital service targeted to facilitate finance management in the areas identified as challenging or lacking suitable services. The benefits and challenges of the co-creation process are also discussed. The findings increase the current understanding and bring practical implications to the understudied area of co-creation of financial services. For example, the needs for integration service offering and should be supported better. Gamification and social aspects, as well as, the need for mobile use, are seen as interesting elements for future research.

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    KW - service development

    KW - novel digital services

    KW - financial services

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