Co-creating a digital service for small business owners' finance management

Research output: Contribution to conferenceConference articleScientificpeer-review

Abstract

This paper presents a small-scaled qualitative study exploring the everyday finance management of small business owners. The study was conducted combining the approach of social sciences and business. Insights from five study cases were utilised in co-creating a novel digital service targeted to facilitate the finance management in the areas identified as challenging or lacking suitable services. The benefits and challenges of co-creation process are also discussed. The findings increase the current understanding and bring practical implications to the understudied area of co-creation of financial services. For example, the needs for integration of services and graphical presentation of financial data are not met with current service offering and should be supported better. Gamification and social aspects, as well as the need for mobile use, are seen as interesting elements for future research.
Original languageEnglish
Publication statusPublished - 2014
MoE publication typeNot Eligible
EventISPIM Asia-Pacific Innovation Forum 2014 - Singapore, Singapore
Duration: 7 Dec 201410 Dec 2014

Conference

ConferenceISPIM Asia-Pacific Innovation Forum 2014
CountrySingapore
CitySingapore
Period7/12/1410/12/14

Fingerprint

Finance
Social aspects
Social sciences
Industry

Keywords

  • co-creation
  • service develo0pment
  • novel digital services
  • financial services

Cite this

Heikkilä, P., & Antikainen, M. (2014). Co-creating a digital service for small business owners' finance management. Paper presented at ISPIM Asia-Pacific Innovation Forum 2014, Singapore, Singapore.
Heikkilä, Päivi ; Antikainen, Maria. / Co-creating a digital service for small business owners' finance management. Paper presented at ISPIM Asia-Pacific Innovation Forum 2014, Singapore, Singapore.
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Heikkilä, P & Antikainen, M 2014, 'Co-creating a digital service for small business owners' finance management', Paper presented at ISPIM Asia-Pacific Innovation Forum 2014, Singapore, Singapore, 7/12/14 - 10/12/14.

Co-creating a digital service for small business owners' finance management. / Heikkilä, Päivi; Antikainen, Maria.

2014. Paper presented at ISPIM Asia-Pacific Innovation Forum 2014, Singapore, Singapore.

Research output: Contribution to conferenceConference articleScientificpeer-review

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Y1 - 2014

N2 - This paper presents a small-scaled qualitative study exploring the everyday finance management of small business owners. The study was conducted combining the approach of social sciences and business. Insights from five study cases were utilised in co-creating a novel digital service targeted to facilitate the finance management in the areas identified as challenging or lacking suitable services. The benefits and challenges of co-creation process are also discussed. The findings increase the current understanding and bring practical implications to the understudied area of co-creation of financial services. For example, the needs for integration of services and graphical presentation of financial data are not met with current service offering and should be supported better. Gamification and social aspects, as well as the need for mobile use, are seen as interesting elements for future research.

AB - This paper presents a small-scaled qualitative study exploring the everyday finance management of small business owners. The study was conducted combining the approach of social sciences and business. Insights from five study cases were utilised in co-creating a novel digital service targeted to facilitate the finance management in the areas identified as challenging or lacking suitable services. The benefits and challenges of co-creation process are also discussed. The findings increase the current understanding and bring practical implications to the understudied area of co-creation of financial services. For example, the needs for integration of services and graphical presentation of financial data are not met with current service offering and should be supported better. Gamification and social aspects, as well as the need for mobile use, are seen as interesting elements for future research.

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KW - service develo0pment

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Heikkilä P, Antikainen M. Co-creating a digital service for small business owners' finance management. 2014. Paper presented at ISPIM Asia-Pacific Innovation Forum 2014, Singapore, Singapore.