Co-creating mobility services with disabled and elderly people

Matti Luhtala, Maija Federley, Olli Kuusisto, Olli Pihlajamaa, Juho Kostiainen

Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsScientific


This paper outlines a co-creation process including used participatory design
methods for knowledge co-creation and lo-fidelity service prototyping, focusing on persons with reduced mobility and their use of public transport. The overall aim of the research was to co-create a design framework specifically aimed for developing IoT based accessible mobility solutions. Further, in this paper, we present a structure designed for participatory activities through an application of the framework. In practice, user research interviews and storytelling co-design
workshop activities as a use case allowed us to refine the framework further by
testing it in practice. Our initial results show that through an action oriented
participatory design research approach designers and developers of accessible
public transportation and mobility services are able to create comprehensive
understanding of the humans, their activities and contextual service solutions.
Original languageEnglish
Title of host publicationProceedings of TRA2020, the 8th Transport Research Arena
Subtitle of host publicationRethinking transport – towards clean and inclusive mobility
PublisherLiikenne- ja viestintävirasto Traficom
Number of pages1
ISBN (Electronic)978-952-311-484-5
Publication statusPublished - 27 Apr 2020
MoE publication typeNot Eligible
Event8th Transport Research Arena, TRA 2020 - Conference cancelled - Helsinki, Finland
Duration: 27 Apr 202030 Apr 2020

Publication series

SeriesTraficom Research Reports


Conference8th Transport Research Arena, TRA 2020 - Conference cancelled
Abbreviated titleTRA 2020
Internet address


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