Co-innovation in public services

Planning or experimenting with users?

Research output: Contribution to journalArticleScientificpeer-review

4 Citations (Scopus)

Abstract

Renewing public services is topical due to growing service needs and financial challenges in the public sector. Recent studies suggest that user-driven approaches could be an important success factor for creating service innovations. However, empirical studies of the processes have remained rare. Previously, stage-gate models of innovations-with in-depth, thorough, in-house planning-seemed to be dominant, but also rapid and open models have emerged. We address the research gap by studying: for what kinds of innovation targets are each of the two processes, planning-oriented (stage-gate) and rapid experimenting suitable, and how do they encourage radical innovations? We conducted a qualitative case study by comparing four pioneering renewal cases from two Finnish cities. All four included citizens, defined here as users, and several other stakeholders. Cases were selected as illustrative extracts of the different types of innovation approaches and processes. One city applied a more traditional planning-oriented (stage-gate) process organized by the municipality, and the other city applied rapid experimenting designed more freely by the users. They sought new solutions to the topical problem of youth unemployment, and to foster dialog between generations. Our study contributes to further development of user-driven and collaborative aspects in innovation models in the public sector.
Original languageEnglish
JournalThe Innovation Journal
Volume18
Issue number3
Publication statusPublished - 2013
MoE publication typeA1 Journal article-refereed

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public service
innovation
planning
public sector
youth unemployment
planning process
municipality
dialogue
stakeholder
citizen

Keywords

  • Co-innovation
  • public sector
  • service innovation
  • user-driven innovation

Cite this

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title = "Co-innovation in public services: Planning or experimenting with users?",
abstract = "Renewing public services is topical due to growing service needs and financial challenges in the public sector. Recent studies suggest that user-driven approaches could be an important success factor for creating service innovations. However, empirical studies of the processes have remained rare. Previously, stage-gate models of innovations-with in-depth, thorough, in-house planning-seemed to be dominant, but also rapid and open models have emerged. We address the research gap by studying: for what kinds of innovation targets are each of the two processes, planning-oriented (stage-gate) and rapid experimenting suitable, and how do they encourage radical innovations? We conducted a qualitative case study by comparing four pioneering renewal cases from two Finnish cities. All four included citizens, defined here as users, and several other stakeholders. Cases were selected as illustrative extracts of the different types of innovation approaches and processes. One city applied a more traditional planning-oriented (stage-gate) process organized by the municipality, and the other city applied rapid experimenting designed more freely by the users. They sought new solutions to the topical problem of youth unemployment, and to foster dialog between generations. Our study contributes to further development of user-driven and collaborative aspects in innovation models in the public sector.",
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author = "Katri Kallio and Inka Lappalainen and Karo Tammela",
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language = "English",
volume = "18",
journal = "The Innovation Journal",
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}

Co-innovation in public services : Planning or experimenting with users? / Kallio, Katri; Lappalainen, Inka; Tammela, Karo.

In: The Innovation Journal, Vol. 18, No. 3, 2013.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - Co-innovation in public services

T2 - Planning or experimenting with users?

AU - Kallio, Katri

AU - Lappalainen, Inka

AU - Tammela, Karo

PY - 2013

Y1 - 2013

N2 - Renewing public services is topical due to growing service needs and financial challenges in the public sector. Recent studies suggest that user-driven approaches could be an important success factor for creating service innovations. However, empirical studies of the processes have remained rare. Previously, stage-gate models of innovations-with in-depth, thorough, in-house planning-seemed to be dominant, but also rapid and open models have emerged. We address the research gap by studying: for what kinds of innovation targets are each of the two processes, planning-oriented (stage-gate) and rapid experimenting suitable, and how do they encourage radical innovations? We conducted a qualitative case study by comparing four pioneering renewal cases from two Finnish cities. All four included citizens, defined here as users, and several other stakeholders. Cases were selected as illustrative extracts of the different types of innovation approaches and processes. One city applied a more traditional planning-oriented (stage-gate) process organized by the municipality, and the other city applied rapid experimenting designed more freely by the users. They sought new solutions to the topical problem of youth unemployment, and to foster dialog between generations. Our study contributes to further development of user-driven and collaborative aspects in innovation models in the public sector.

AB - Renewing public services is topical due to growing service needs and financial challenges in the public sector. Recent studies suggest that user-driven approaches could be an important success factor for creating service innovations. However, empirical studies of the processes have remained rare. Previously, stage-gate models of innovations-with in-depth, thorough, in-house planning-seemed to be dominant, but also rapid and open models have emerged. We address the research gap by studying: for what kinds of innovation targets are each of the two processes, planning-oriented (stage-gate) and rapid experimenting suitable, and how do they encourage radical innovations? We conducted a qualitative case study by comparing four pioneering renewal cases from two Finnish cities. All four included citizens, defined here as users, and several other stakeholders. Cases were selected as illustrative extracts of the different types of innovation approaches and processes. One city applied a more traditional planning-oriented (stage-gate) process organized by the municipality, and the other city applied rapid experimenting designed more freely by the users. They sought new solutions to the topical problem of youth unemployment, and to foster dialog between generations. Our study contributes to further development of user-driven and collaborative aspects in innovation models in the public sector.

KW - Co-innovation

KW - public sector

KW - service innovation

KW - user-driven innovation

M3 - Article

VL - 18

JO - The Innovation Journal

JF - The Innovation Journal

SN - 1715-3816

IS - 3

ER -