The work of professional network managers was studied from the viewpoint of the demands the domain sets on this management work. Based on the framework of Norros (2004), the demands can be met by psychological resources, one of which being collaboration. A case study is presented in which the realization of collaboration to meet the demands was investigated. It was found out that collaboration was used for meeting the demands related to complexity and dynamism but that the possibilities offered by collaboration were not utilized in problems related to uncertainty. Reasons and implications of this are discussed.
|Publication status||Published - 2013|
|MoE publication type||Not Eligible|
|Event||22nd International Symposium on Human Factors in Telecommunication, HFT 2013 - Berlin, Germany|
Duration: 4 Dec 2013 → 5 Dec 2013
|Conference||22nd International Symposium on Human Factors in Telecommunication, HFT 2013|
|Abbreviated title||HFT 2013|
|Period||4/12/13 → 5/12/13|
- operator work
Liinasuo, M., & Norros, L. (2013). Collaboration among telecommunication professionals as a means to meet work demands. Paper presented at 22nd International Symposium on Human Factors in Telecommunication, HFT 2013, Berlin, Germany.