Collaboration among telecommunication professionals as a means to meet work demands

Marja Liinasuo, Leena Norros

Research output: Contribution to conferenceConference articleScientific

Abstract

The work of professional network managers was studied from the viewpoint of the demands the domain sets on this management work. Based on the framework of Norros (2004), the demands can be met by psychological resources, one of which being collaboration. A case study is presented in which the realization of collaboration to meet the demands was investigated. It was found out that collaboration was used for meeting the demands related to complexity and dynamism but that the possibilities offered by collaboration were not utilized in problems related to uncertainty. Reasons and implications of this are discussed.
Original languageEnglish
Publication statusPublished - 2013
MoE publication typeNot Eligible
Event22nd International Symposium on Human Factors in Telecommunication, HFT 2013 - Berlin, Germany
Duration: 4 Dec 20135 Dec 2013
http://www.hft.org/HFT13/HFT13_programme.htm (Program)

Conference

Conference22nd International Symposium on Human Factors in Telecommunication, HFT 2013
Abbreviated titleHFT 2013
CountryGermany
CityBerlin
Period4/12/135/12/13
Internet address

Fingerprint

telecommunication
dynamism
uncertainty
manager
management
resources

Keywords

  • telecom
  • operator work
  • collaboration

Cite this

Liinasuo, M., & Norros, L. (2013). Collaboration among telecommunication professionals as a means to meet work demands. Paper presented at 22nd International Symposium on Human Factors in Telecommunication, HFT 2013, Berlin, Germany.
Liinasuo, Marja ; Norros, Leena. / Collaboration among telecommunication professionals as a means to meet work demands. Paper presented at 22nd International Symposium on Human Factors in Telecommunication, HFT 2013, Berlin, Germany.
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abstract = "The work of professional network managers was studied from the viewpoint of the demands the domain sets on this management work. Based on the framework of Norros (2004), the demands can be met by psychological resources, one of which being collaboration. A case study is presented in which the realization of collaboration to meet the demands was investigated. It was found out that collaboration was used for meeting the demands related to complexity and dynamism but that the possibilities offered by collaboration were not utilized in problems related to uncertainty. Reasons and implications of this are discussed.",
keywords = "telecom, operator work, collaboration",
author = "Marja Liinasuo and Leena Norros",
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Liinasuo, M & Norros, L 2013, 'Collaboration among telecommunication professionals as a means to meet work demands' Paper presented at 22nd International Symposium on Human Factors in Telecommunication, HFT 2013, Berlin, Germany, 4/12/13 - 5/12/13, .

Collaboration among telecommunication professionals as a means to meet work demands. / Liinasuo, Marja; Norros, Leena.

2013. Paper presented at 22nd International Symposium on Human Factors in Telecommunication, HFT 2013, Berlin, Germany.

Research output: Contribution to conferenceConference articleScientific

TY - CONF

T1 - Collaboration among telecommunication professionals as a means to meet work demands

AU - Liinasuo, Marja

AU - Norros, Leena

N1 - Project code: 41446

PY - 2013

Y1 - 2013

N2 - The work of professional network managers was studied from the viewpoint of the demands the domain sets on this management work. Based on the framework of Norros (2004), the demands can be met by psychological resources, one of which being collaboration. A case study is presented in which the realization of collaboration to meet the demands was investigated. It was found out that collaboration was used for meeting the demands related to complexity and dynamism but that the possibilities offered by collaboration were not utilized in problems related to uncertainty. Reasons and implications of this are discussed.

AB - The work of professional network managers was studied from the viewpoint of the demands the domain sets on this management work. Based on the framework of Norros (2004), the demands can be met by psychological resources, one of which being collaboration. A case study is presented in which the realization of collaboration to meet the demands was investigated. It was found out that collaboration was used for meeting the demands related to complexity and dynamism but that the possibilities offered by collaboration were not utilized in problems related to uncertainty. Reasons and implications of this are discussed.

KW - telecom

KW - operator work

KW - collaboration

M3 - Conference article

ER -

Liinasuo M, Norros L. Collaboration among telecommunication professionals as a means to meet work demands. 2013. Paper presented at 22nd International Symposium on Human Factors in Telecommunication, HFT 2013, Berlin, Germany.