Collaboration among telecommunication professionals as a means to meet work demands

Marja Liinasuo, Leena Norros

    Research output: Contribution to conferenceConference articleScientific

    Abstract

    The work of professional network managers was studied from the viewpoint of the demands the domain sets on this management work. Based on the framework of Norros (2004), the demands can be met by psychological resources, one of which being collaboration. A case study is presented in which the realization of collaboration to meet the demands was investigated. It was found out that collaboration was used for meeting the demands related to complexity and dynamism but that the possibilities offered by collaboration were not utilized in problems related to uncertainty. Reasons and implications of this are discussed.
    Original languageEnglish
    Publication statusPublished - 2013
    MoE publication typeNot Eligible
    Event22nd International Symposium on Human Factors in Telecommunication, HFT 2013 - Berlin, Germany
    Duration: 4 Dec 20135 Dec 2013
    http://www.hft.org/HFT13/HFT13_programme.htm (Program)

    Conference

    Conference22nd International Symposium on Human Factors in Telecommunication, HFT 2013
    Abbreviated titleHFT 2013
    CountryGermany
    CityBerlin
    Period4/12/135/12/13
    Internet address

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    Keywords

    • telecom
    • operator work
    • collaboration

    Cite this

    Liinasuo, M., & Norros, L. (2013). Collaboration among telecommunication professionals as a means to meet work demands. Paper presented at 22nd International Symposium on Human Factors in Telecommunication, HFT 2013, Berlin, Germany.