Abstract
Industrial automation systems are long-lasting
multitechnological systems that need industrial services
in order to keep the system up-to-date and running
smoothly. The Service organization needs to jointly work
internally with R&D and externally with customers and
COTS providers so as to operate efficiently. This paper
focuses to Service - R&D collaboration. It presents a
descriptive case study of how the working relationship
between Service and R&D organizations has been
established in a two example industrial service cases
(upgrade and audit cases). The article reports the
collaboration practices and tools that have been defined
for these industrial services. This research provides,
for other companies and research institutes that work
with industrial companies, practical real-life cases of
how Service and R&D organizations collaborate together.
Other companies would benefit from studying the contents
of the cases presented in this article and applying these
practices in their particular context, where applicable.
Original language | English |
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Pages (from-to) | 51-59 |
Journal | ACSIJ Advances in Computer Science |
Volume | 4 |
Issue number | 4 |
Publication status | Published - 2015 |
MoE publication type | A1 Journal article-refereed |
Keywords
- automation systems
- industrial service
- lifecycle
- transparency
- collaboration