Collaborative concept development in creating B-to-B service innovations

Mikko Sääskilahti, Maaria Nuutinen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific


    In this paper we introduce the idea of a re-organized concept development phase. We argue that companies should move from product-centric development to service-oriented development. The overall concept, including business model and processes, and intangible and tangible parts of the offerings, should be defined at the beginning of the development process, before the actual investment decision and any further development or implementation. According to our survey, most production companies do not have an organized service development process, personnel for service development activities, or particular development methods. We found these large, globally operating Finnish companies to be very product-oriented or technology-oriented, with a strong technology development culture. Nevertheless, all companies agreed that services are a rapidly growing, area and increasing effort should be invested in this area. We conclude that companies should recognise their strengths and weaknesses in service development culture and accordingly act more proactively and systemically in development.
    Original languageEnglish
    Title of host publicationProceedings of the 3rd ISPIM Innovation Symposium 2010
    PublisherInternational Society for Professional Innovation Management ISPIM
    Number of pages11
    ISBN (Print)978-952-265-004-7
    Publication statusPublished - 2010
    MoE publication typeB3 Non-refereed article in conference proceedings
    Event3rd ISPIM Innovation Symposium: Managing the Art of Innovation: Turning Concepts into Reality - Quebec City, Canada
    Duration: 12 Dec 201015 Dec 2010


    Conference3rd ISPIM Innovation Symposium
    CityQuebec City


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