Combining Agile and Traditional: Customer Communication in Distributed Environment

Mikko Korkala, Minna Pikkarainen, Kieran Conboy

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleScientificpeer-review

10 Citations (Scopus)

Abstract

Distributed development is a radically increasing phenomenon in modern software development environments. At the same time, traditional and agile methodologies and combinations of those are being used in the industry. Agile approaches place a large emphasis on customer communication. However, existing knowledge on customer communication in distributed agile development seems to be lacking. In order to shed light on this topic and provide practical guidelines for companies in distributed agile environments, a qualitative case study was conducted in a large globally distributed software company. The key finding was that it might be difficult for an agile organization to get relevant information from a traditional type of customer organization, even though the customer communication was indicated to be active and utilized via multiple different communication media. Several challenges discussed in this paper referred to “information blackout” indicating the importance of an environment fostering meaningful communication. In order to evaluate if this environment can be created a set of guidelines is proposed.
Original languageEnglish
Title of host publicationAgility Across Time and Space
Subtitle of host publicationImplementing Agile Methods in Global Software Projects
EditorsDarja Šmite, Nils Brede Moe, Pär J. Ågerfalk
PublisherSpringer
Chapter14
Pages201-216
ISBN (Electronic)978-3-642-12442-6
ISBN (Print)978-3-642-12441-9
DOIs
Publication statusPublished - 2010
MoE publication typeA3 Part of a book or another research book

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Communication
Industry
Software engineering

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Korkala, M., Pikkarainen, M., & Conboy, K. (2010). Combining Agile and Traditional: Customer Communication in Distributed Environment. In D. Šmite, N. B. Moe, & P. J. Ågerfalk (Eds.), Agility Across Time and Space: Implementing Agile Methods in Global Software Projects (pp. 201-216). Springer. https://doi.org/10.1007/978-3-642-12442-6_14
Korkala, Mikko ; Pikkarainen, Minna ; Conboy, Kieran. / Combining Agile and Traditional : Customer Communication in Distributed Environment. Agility Across Time and Space: Implementing Agile Methods in Global Software Projects. editor / Darja Šmite ; Nils Brede Moe ; Pär J. Ågerfalk. Springer, 2010. pp. 201-216
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Korkala, M, Pikkarainen, M & Conboy, K 2010, Combining Agile and Traditional: Customer Communication in Distributed Environment. in D Šmite, NB Moe & PJ Ågerfalk (eds), Agility Across Time and Space: Implementing Agile Methods in Global Software Projects. Springer, pp. 201-216. https://doi.org/10.1007/978-3-642-12442-6_14

Combining Agile and Traditional : Customer Communication in Distributed Environment. / Korkala, Mikko; Pikkarainen, Minna; Conboy, Kieran.

Agility Across Time and Space: Implementing Agile Methods in Global Software Projects. ed. / Darja Šmite; Nils Brede Moe; Pär J. Ågerfalk. Springer, 2010. p. 201-216.

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleScientificpeer-review

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AB - Distributed development is a radically increasing phenomenon in modern software development environments. At the same time, traditional and agile methodologies and combinations of those are being used in the industry. Agile approaches place a large emphasis on customer communication. However, existing knowledge on customer communication in distributed agile development seems to be lacking. In order to shed light on this topic and provide practical guidelines for companies in distributed agile environments, a qualitative case study was conducted in a large globally distributed software company. The key finding was that it might be difficult for an agile organization to get relevant information from a traditional type of customer organization, even though the customer communication was indicated to be active and utilized via multiple different communication media. Several challenges discussed in this paper referred to “information blackout” indicating the importance of an environment fostering meaningful communication. In order to evaluate if this environment can be created a set of guidelines is proposed.

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Korkala M, Pikkarainen M, Conboy K. Combining Agile and Traditional: Customer Communication in Distributed Environment. In Šmite D, Moe NB, Ågerfalk PJ, editors, Agility Across Time and Space: Implementing Agile Methods in Global Software Projects. Springer. 2010. p. 201-216 https://doi.org/10.1007/978-3-642-12442-6_14