Common understanding as a basis for coordination

Miia Jaatinen, Rita Lavikka

Research output: Contribution to journalArticleScientificpeer-review

12 Citations (Scopus)

Abstract

Purpose:
The purpose of this paper is to develop further a theoretical framework of common understanding and explore the role of common understanding in coordination.
Design/methodology/approach:
A constructive action research approach was employed applying abductive reasoning to develop new models with practical relevance.
Findings:
A new framework of the elements of common understanding and a new theory of communication as a mechanism for coordination.
Research limitations/implications:
As a longitudinal case study and part of a multiple case‐study, the findings are generalized to theory which should be further developed.
Practical implications:
Presents a framework for developing shared meanings to achieve better coordination in collaborative service provisioning.
Originality/value:
Presents a new model of common understanding, a refined approach to coordination.
Original languageEnglish
Pages (from-to)147-167
Number of pages21
JournalCorporate Communications
Volume13
Issue number2
DOIs
Publication statusPublished - 2007
MoE publication typeA1 Journal article-refereed

Keywords

  • common understanding
  • communication
  • coordination
  • networked business
  • sense-making

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