@inbook{81c02f1336d943bfa0e0e93bfffbb6b8,
title = "Communication and DSM-related customer services",
author = "Pekka Koponen and Seppo K{\"a}rkk{\"a}inen and Mikko Nieminen and Pentti Uusp{\"a}{\"a} and Bj{\"o}rn Wahlstr{\"o}m and Pekka Kohola",
year = "1999",
language = "English",
series = "Tesla-raportti",
publisher = "VTT Technical Research Centre of Finland",
number = "12",
editor = "Matti Lehtonen",
booktitle = "Information technology and electric power systems technology programme 1998 - 2002",
address = "Finland",
}